How long until Shaw considers you a new customer? - Canadian TV, Computing and Home Theatre Forums

visiter555 · 2007-02-07, 08:14 AM

With all the promos etc there are advantages in being a "new" customer. How long do you have to wait until Shaw considers you a 'new' customer?

farfromover · 2007-02-07, 11:35 AM

If you are a current customer and you cancel a service you have 6 months until you are considered a new customer once again for that service.

magnet · 2007-02-07, 12:40 PM

Is there a method to use your spouse as a way to get around that rule?

57 · 2007-02-07, 12:53 PM

Probably only if you moved. If you stayed in the same location, you'd probably be out of luck, unless you used some devious tactics.

oxford · 2007-02-07, 02:34 PM

I have moved and then used my wifes name for the new acct. Once we moved and waiting in the mail was a letter to "current occupant" offering free a dct, modem and 6 months total home bundle. I guess the previous occupant never had cable. Worked out great for us though!!!

haites · 2007-02-07, 03:44 PM

If you're a current customer you're not out of luck. Promotion 14 for discounted cable is applicable to anyone who gets our mailout. Of course, this one's a bit tricky since the only CSR's who know it's applicable to anyone and everyone are the ones who are literate and read the weekly updates sent to us. But, if you get any flak tell the CSR to read their tailgate or, better yet, tell them to get a second opinion from their sup.

For internet, that's trickier. You can either wait 60 days...otherwise 57 is right. You have to be devious. ie. you cancel your internet and have your wife or relative sign with a secondary account. It sucks, but hey, all companies giving out free stuff are in the same quagmire.

magnet · 2007-02-07, 04:43 PM

What is promotion 14? What is the discount?

catch · 2007-02-07, 05:25 PM

sales type 14 is hard at times.. sometimes they request a copy of the mail out, to verify that it was in fact sent to you.

visiter555 · 2007-02-08, 08:45 AM

I discontinued my Shaw SOHO package (includes basic cable) back in Sept/Oct 2006 and the free 3 months they tried to hook me with on (TEB). It was a waste of my $$ (no longer needed the SOHO).

At the same time I had an offer to get the internet from MTS for $19.95/mth for 12 mths (no contract) and I have EVu (since 1998) for TV so after being a beta tester for SOHO since they first started testing and getting no loyalty offer, I said bye-bye.

Was curious because I have seen a few nice promos which include the DCT for free or the non-pvr HD box for $100 and that makes it interesting...I would need a min of two HD DCTs.

Vis

DustinC · 2007-02-09, 04:21 PM

We already have digital cable, but didn't have their high speed service. I complained enough for them to provide me a free modem, extra DCT, and the 6 months of Total Home Bundle by saying that Sasktel Max was a better deal. I guess the consumer always wins

haites · 2007-02-15, 01:37 AM

Sorry, Magnet. Just found this thread again. Sales type 14 is the promotion mailed out to customers who Shaw determines hasn't had cable in a while. It provides free connection, 1 free month of cable (for now) and 6 months of basic at $9.95 or full cable at $19.95.

And yeah. Sometimes you'll get a CSR who'll be a pain and ask for physical proof. But times are slowing down and CSR commissions start to trickle in...so they may be more tempted to take the sale rather than hassle you.

2007-02-07, 08:14 AM	#1
visiter555 Join Date: Aug 2005 Location: Winnipeg, Manitoba Posts: 667	How long until Shaw considers you a new customer? With all the promos etc there are advantages in being a "new" customer. How long do you have to wait until Shaw considers you a 'new' customer?

2007-02-07, 12:40 PM	#3
magnet Moderator Join Date: Feb 2005 Location: Calgary, AB Posts: 3,996	Is there a method to use your spouse as a way to get around that rule? __________________ When it comes to humility, I am the greatest!

2007-02-07, 12:53 PM	#4
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,303	Probably only if you moved. If you stayed in the same location, you'd probably be out of luck, unless you used some devious tactics. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2007-02-07, 04:43 PM	#7
magnet Moderator Join Date: Feb 2005 Location: Calgary, AB Posts: 3,996	What is promotion 14? What is the discount? __________________ When it comes to humility, I am the greatest!

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2007-02-07, 11:35 AM	#2
farfromover Join Date: Jul 2006 Location: Calgary,Yamaha RX-V559, Panasonic 50PX600U, Infinity Speakers, PS2 w/300GB HD, DCT 6412, Harmony 880 Posts: 493	If you are a current customer and you cancel a service you have 6 months until you are considered a new customer once again for that service.

2007-02-07, 02:34 PM	#5
oxford Join Date: Mar 2006 Location: New Westminster, BC Posts: 80	I have moved and then used my wifes name for the new acct. Once we moved and waiting in the mail was a letter to "current occupant" offering free a dct, modem and 6 months total home bundle. I guess the previous occupant never had cable. Worked out great for us though!!!

2007-02-07, 03:44 PM	#6
haites Join Date: Aug 2006 Posts: 89	If you're a current customer you're not out of luck. Promotion 14 for discounted cable is applicable to anyone who gets our mailout. Of course, this one's a bit tricky since the only CSR's who know it's applicable to anyone and everyone are the ones who are literate and read the weekly updates sent to us. But, if you get any flak tell the CSR to read their tailgate or, better yet, tell them to get a second opinion from their sup. For internet, that's trickier. You can either wait 60 days...otherwise 57 is right. You have to be devious. ie. you cancel your internet and have your wife or relative sign with a secondary account. It sucks, but hey, all companies giving out free stuff are in the same quagmire.

2007-02-07, 05:25 PM	#8
catch Join Date: Nov 2006 Posts: 9	sales type 14 is hard at times.. sometimes they request a copy of the mail out, to verify that it was in fact sent to you.

2007-02-08, 08:45 AM	#9
visiter555 Join Date: Aug 2005 Location: Winnipeg, Manitoba Posts: 667	I discontinued my Shaw SOHO package (includes basic cable) back in Sept/Oct 2006 and the free 3 months they tried to hook me with on (TEB). It was a waste of my $$ (no longer needed the SOHO). At the same time I had an offer to get the internet from MTS for $19.95/mth for 12 mths (no contract) and I have EVu (since 1998) for TV so after being a beta tester for SOHO since they first started testing and getting no loyalty offer, I said bye-bye. Was curious because I have seen a few nice promos which include the DCT for free or the non-pvr HD box for $100 and that makes it interesting...I would need a min of two HD DCTs. Vis

2007-02-09, 04:21 PM	#10
DustinC Join Date: Feb 2007 Posts: 30	We already have digital cable, but didn't have their high speed service. I complained enough for them to provide me a free modem, extra DCT, and the 6 months of Total Home Bundle by saying that Sasktel Max was a better deal. I guess the consumer always wins

2007-02-15, 01:37 AM	#11
haites Join Date: Aug 2006 Posts: 89	Sorry, Magnet. Just found this thread again. Sales type 14 is the promotion mailed out to customers who Shaw determines hasn't had cable in a while. It provides free connection, 1 free month of cable (for now) and 6 months of basic at $9.95 or full cable at $19.95. And yeah. Sometimes you'll get a CSR who'll be a pain and ask for physical proof. But times are slowing down and CSR commissions start to trickle in...so they may be more tempted to take the sale rather than hassle you.