Xbox 360 Defective and Replacement Process... - Page 18 - Canadian TV, Computing and Home Theatre Forums

entropy05 · 2007-09-12, 07:44 AM

Quote:

Originally Posted by Big Bucket

Either that or keep both. That way I'll have a spare when I need it

That's the spirit! Remember, MS loves you!

5seconds · 2007-09-12, 04:28 PM

I finally got my console back today. It broke on July 29, so I have been without my console for a grand total of 42 days, or exactly 6 weeks. If I get a 1 month Gold Live extension, I am going to ask for another 2 weeks. No way am I going to be out of pocket because of their schedule.

The time from when THEY received the console to the time I got it back was 31 days.

Presco · 2007-09-13, 12:47 PM

Hey all, longtime lurker of these forums...some sad news to report. My launch 360 just died. I know, it was to be expected; I think I'm somewhat of an anomaly to have had a launch system last this long. My brother has had 3 go on him. Anyways, after reading through some posts in this thread, I've concluded that there's no chance of me getting a console back before Halo 3 comes out (system broke on Sunday, have yet to receive my coffin). I've pretty much decided to buy an elite and sell the system that eventually gets sent back to me. For now, all I can say is thank god for Warhawk (though this game will quickly be shoved aside for Halo). Out of curiosity, what's my over/under timewise for the return of my beloved white box?

entropy05 · 2007-09-13, 05:13 PM

Well, I'm sitting at about 3 weeks of having my "Device recieved at service center" status on the service page...

5seconds · 2007-09-13, 05:19 PM

From the old one breaking to 'new' one delivered, it was 42 days. From the time it was 'received at the service center' it was 31 days till I got it back (yesterday)

I wrote asking for an additional 2 weeks of LIVE GOLD membership, since I couldn't use the account for the 6 weeks it was gone, and they only gave me a 1 month card when the console was returned. We'll see if I get anywhere with it. Probably not.

Presco · 2007-09-13, 09:10 PM

OK, that about settles it; I'll be picking up an elite this weekend. I'm a bit worried about my game saves and especially my live arcade games / DLC. My girlfriend loves to play a bunch of the arcade games on her own profile (offline profile only) and as I understand it, I'll only be able to play those games while signed in with my Gold Account. I know I can get a transfer cable from Microsoft but does anyone know of any places with lax return policies? I'm thinking of picking up an elite AND a 120GB hard drive (which comes with transfer cable), using the transfer cable to transfer all my stuff from the current red-lighted system, then returning the 120GB hard drive and cable. Where should I get the 120GB drive? Walmart maybe? Sorry if this is a bit off topic.

Big Bucket · 2007-09-14, 12:57 PM

Presco, I think I'm picking up an elite soon too. I was just going to order the transfer cable and use my old hard drive in the new machine til it came. This should be okay right? I think there is a number to call for the cable, which should make it quicker.

Seeing some complaints about FS extended warranties in this thread, how are other places like EB, or even Wal-Mart if they have one?

Presco · 2007-09-14, 01:40 PM

Big Bucket, you can definitely go that route. I've been thinking it over and I'll probably do the same. I guess I just wanted to get the transfer done sooner rather than later. I'd assume there would be a bit of a wait to receive the cable from MS. From my understanding, Walmart will let you return just about anything. So if I picked up the 120GB hard drive just for the transfer cable, I'd be able to return it without too much hassle. Not sure if it's worth the risk cause that damn hard drive is expensive on its own and I don't want to be stuck with it.

entropy05 · 2007-09-15, 07:09 PM

Hmmm...just checked the service site out and there's a different serial number listed for my console, and it is now listed as being "In warranty". No official notification yet, and the site says to expect it to be down periodically for the week (maintenance), but maybe I will be getting a system back soon. Hopefully one with HDMI (crosses fingers)

Big Bucket · 2007-09-17, 02:10 AM

Mine changed Friday too. Shipping took six days to get there from Saskatoon, so hopefully I will have it back by the 24th. Now I might hold off on the Elite.

When MS ships out refurbs, do they include tracking info on the service site? There wasn't any listed on Friday, but I thought it might not have shipped yet.

GusX · 2007-09-17, 10:04 AM

Woohoo ... FS called me on Friday to tell me that I'm getting a brand new 360. Came with Forza (already had it but sold it to EB for $25) and Tony Hawk. Too bad it doesnt have HDMI though :P

entropy05 · 2007-09-17, 07:52 PM

Got mine back today--7-16-07 build date, so it is most likely a new console. No HDMI, though. Still haven't received notification that they're sending it to me, though(???).

Presco · 2007-09-19, 04:14 PM

Quote:

Originally Posted by entropy05

Got mine back today--7-16-07 build date, so it is most likely a new console. No HDMI, though. Still haven't received notification that they're sending it to me, though(???).

Man, I was hoping all of the newer models would have HDMI. Maybe it's not quite new enough? Anyways, I still have yet to receive my coffin...I did, however, pick up my new Elite on the weekend.

entropy, whats the deal with the warranty on your new system? I'm assuming 90ish days.

gaCk · 2007-09-19, 07:25 PM

It took me 4 days to get the coffin after I called M$, then 13 more days to get a replacement box. It was not my original box, but a replacement - with an older build date. Regardless, this one works, so I'm ok with it.

Just waiting for my H3 to be delivered next week.

BTW, my 360 issue was a bit non-specific. It randomly froze, which would sometimes lead to 3 red rings of death. I'm actually glad they sent me a refurb rather than mis-diagnosing my box which might have left me with the same re-occurring issue.

entropy05 · 2007-09-20, 04:12 AM

Quote:

Originally Posted by Presco

entropy, whats the deal with the warranty on your new system? I'm assuming 90ish days.

I didn't notice any warranty specific info in the box, just an apologetic form letter, instructions on resyncing my controller, and a survey.

My new console is amazingly quiet, too. I'm talking a night and day difference from my previous (launch) system.

Edit: from the xbox.ca service page - Warranty Expiration: 12/13/2007 6:59:59 PM

2007-09-19, 07:25 PM	#269
gaCk Join Date: Feb 2004 Posts: 31	Got one back in less than 2 weeks It took me 4 days to get the coffin after I called M$, then 13 more days to get a replacement box. It was not my original box, but a replacement - with an older build date. Regardless, this one works, so I'm ok with it. Just waiting for my H3 to be delivered next week. BTW, my 360 issue was a bit non-specific. It randomly froze, which would sometimes lead to 3 red rings of death. I'm actually glad they sent me a refurb rather than mis-diagnosing my box which might have left me with the same re-occurring issue. __________________ gaCk \| Mississauga, Ontario \| Hitachi 46F500 \| SA 8000HD \| Harmony 659 \| Mission Speakers

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2007-09-12, 04:28 PM	#257
5seconds Join Date: Jan 2007 Location: Calgary AB Posts: 22	I finally got my console back today. It broke on July 29, so I have been without my console for a grand total of 42 days, or exactly 6 weeks. If I get a 1 month Gold Live extension, I am going to ask for another 2 weeks. No way am I going to be out of pocket because of their schedule. The time from when THEY received the console to the time I got it back was 31 days.

2007-09-13, 12:47 PM	#258
Presco Join Date: Sep 2007 Location: Toronto Posts: 26	Hey all, longtime lurker of these forums...some sad news to report. My launch 360 just died. I know, it was to be expected; I think I'm somewhat of an anomaly to have had a launch system last this long. My brother has had 3 go on him. Anyways, after reading through some posts in this thread, I've concluded that there's no chance of me getting a console back before Halo 3 comes out (system broke on Sunday, have yet to receive my coffin). I've pretty much decided to buy an elite and sell the system that eventually gets sent back to me. For now, all I can say is thank god for Warhawk (though this game will quickly be shoved aside for Halo). Out of curiosity, what's my over/under timewise for the return of my beloved white box?

2007-09-13, 05:13 PM	#259
entropy05 Join Date: Jun 2005 Location: East GTA Posts: 388	Well, I'm sitting at about 3 weeks of having my "Device recieved at service center" status on the service page...

2007-09-13, 05:19 PM	#260
5seconds Join Date: Jan 2007 Location: Calgary AB Posts: 22	From the old one breaking to 'new' one delivered, it was 42 days. From the time it was 'received at the service center' it was 31 days till I got it back (yesterday) I wrote asking for an additional 2 weeks of LIVE GOLD membership, since I couldn't use the account for the 6 weeks it was gone, and they only gave me a 1 month card when the console was returned. We'll see if I get anywhere with it. Probably not.

2007-09-13, 09:10 PM	#261
Presco Join Date: Sep 2007 Location: Toronto Posts: 26	OK, that about settles it; I'll be picking up an elite this weekend. I'm a bit worried about my game saves and especially my live arcade games / DLC. My girlfriend loves to play a bunch of the arcade games on her own profile (offline profile only) and as I understand it, I'll only be able to play those games while signed in with my Gold Account. I know I can get a transfer cable from Microsoft but does anyone know of any places with lax return policies? I'm thinking of picking up an elite AND a 120GB hard drive (which comes with transfer cable), using the transfer cable to transfer all my stuff from the current red-lighted system, then returning the 120GB hard drive and cable. Where should I get the 120GB drive? Walmart maybe? Sorry if this is a bit off topic.

2007-09-14, 12:57 PM	#262
Big Bucket Join Date: Apr 2005 Location: Saskatoon, SK Posts: 38	Presco, I think I'm picking up an elite soon too. I was just going to order the transfer cable and use my old hard drive in the new machine til it came. This should be okay right? I think there is a number to call for the cable, which should make it quicker. Seeing some complaints about FS extended warranties in this thread, how are other places like EB, or even Wal-Mart if they have one?

2007-09-14, 01:40 PM	#263
Presco Join Date: Sep 2007 Location: Toronto Posts: 26	Big Bucket, you can definitely go that route. I've been thinking it over and I'll probably do the same. I guess I just wanted to get the transfer done sooner rather than later. I'd assume there would be a bit of a wait to receive the cable from MS. From my understanding, Walmart will let you return just about anything. So if I picked up the 120GB hard drive just for the transfer cable, I'd be able to return it without too much hassle. Not sure if it's worth the risk cause that damn hard drive is expensive on its own and I don't want to be stuck with it.

2007-09-15, 07:09 PM	#264
entropy05 Join Date: Jun 2005 Location: East GTA Posts: 388	Hmmm...just checked the service site out and there's a different serial number listed for my console, and it is now listed as being "In warranty". No official notification yet, and the site says to expect it to be down periodically for the week (maintenance), but maybe I will be getting a system back soon. Hopefully one with HDMI (crosses fingers)

2007-09-17, 02:10 AM	#265
Big Bucket Join Date: Apr 2005 Location: Saskatoon, SK Posts: 38	Mine changed Friday too. Shipping took six days to get there from Saskatoon, so hopefully I will have it back by the 24th. Now I might hold off on the Elite. When MS ships out refurbs, do they include tracking info on the service site? There wasn't any listed on Friday, but I thought it might not have shipped yet.

2007-09-17, 10:04 AM	#266
GusX Join Date: Apr 2006 Posts: 532	Woohoo ... FS called me on Friday to tell me that I'm getting a brand new 360. Came with Forza (already had it but sold it to EB for $25) and Tony Hawk. Too bad it doesnt have HDMI though :P

2007-09-17, 07:52 PM	#267
entropy05 Join Date: Jun 2005 Location: East GTA Posts: 388	Got mine back today--7-16-07 build date, so it is most likely a new console. No HDMI, though. Still haven't received notification that they're sending it to me, though(???).