Internet Service: Bell

[flaminghomer]

I've had Bell internet and phone since I moved to Canada five years ago. I've moved house once in that time and added/removed services several times, and I've never had any major problems with them. The worst that's happened was a recent internet outage that Bell claimed was a system outage, but turned out to be my modem which had failed. Once that was identified, the rep helped me set up a direct IP connection on my PC (I work from home so this was really important), and there was a new modem on my doorstep the next morning. Swapped it out, and all was well again.

Bell may not be the end all for technological bells and whistles, but for customer service and reliability, they've got Big Red beat by far. Planning on switching to Fibe now that's available in my area, and if they could give me a target date for Fibe TV, I'd be counting the seconds until I could ditch cable.

[Norman_C]

I had been a long-time customer of Bell with their 3Mbps "HSE" DSL/Voice/long distance package, and finally moved last fall to their Performance 6Mbps service with a separate voice package.

Upgraded to the 5MB upload boost and Fibe 12 last week:
Technician was knowledgeable and very helpful during installation of Cellpipe 7130 modem
Currently getting 12Mb download and 6.9Mb upload with no issues.

Fiber has recently been laid to the box about 800 metres up the street, with existing copper to the TH condo.
Their service is not cheap ($59/month for month-by-month contract), but I'm getting the quality and speed I hoped for.

[slowmax]

Ive had wimax going on 3 years now i see these posts are 2 years old i tried callin the customer support number but it was all in french anyways i still live out in the country with no DSL and i just went to speedtest.net on my computer withe the wimax modem and it said my download speed was .3mbs and my upload was .6 mbs so i tried it on my rogers iphone 4 app on 3G it downloaded at 2 mbs and uploaded at 1 mbs now i know now rogers has got the rocket and bell has that new netgear turbo hub sayin it c`an go up to 21 mbs and rogers just to 7.2 mbs but rogers has a monthly max out of $100 it doesnt matter if u use 100GB but bells is 10GB for $75 and 10 cents a Mb after i know 4G is suppose to be comin out for xplornet this summer in my area and rogers $G sometime this fall or winter but what i was thinking of doing since i already bitched at bell and there giving me 3 free months of wimax is order the Turbo hub and just use it for gaming during the day and the wimax during the day for browsing and anytime after 2am using the wimax because ive heard of ppl gettin $700 bill with that new Turbo hub i dont know wat it is to break the contract though when the new 4G comes out i want that asap with rogers im kinda scared with explornet ive heard some horror stories about them maybe if i have the wimax and turbo hub bell might even give me a break but if not im going to rogers there offering me 3 months free unlimited use not satisfied return and by that tim e my 3 months of wimax should b used up and ill just wait for 4G or DSL my neighbour has DSL but i just cant pick up his wifi signal cuz we were gunna split the bill whens the misery gunna end like rogers gives me 6GB a month on my Iphone for$30 so sometimes i tether that to my PS3 during the day but besides that my internet is pointless between the hours of 9am til midnight

[dunlop]

Mark me as extremely dissatisfied.

I purchased the 4 month promo from dell as my commitments with videotron are up this month and I was curious whether it would be worth it to switch.

This was less than a month ago, since then:
I have had to place over a half dozen calls to CSR's (3 different instances where I was getting billed) who in the process would transfer me to seperate groups and 3 seperate e-mails.
to summarize my issues: I was installed with Fibe7 when it should have been Fibe16. When I called Bell to correct it this began my spiral into the endless calls to bell.
The amount of people I had to deal with for such a trivial issue makes me understand why Bell has to charge so much for their internet.

It concluded today when bell tried to convince me that my 4 month promo was up until I mentioned that the modem and dry loop was not physically installed until the end of january which would make it a little difficult to be using their web

So I have now cancelled my "free" internet 3 months early as it is not worth the pain of dealing with them

sorry for that rant....

[leeanne172]

Have since switched to Teksavvy but 'was' dissatisfied. Towards the end my net kept going off and on, would cut out each time someone buzzed our apartment and would take sometimes more than ten minutes to come back on plus not one month did they apply the bundle discount, had to call every month for the year to get it applied and got the same old story every month "it will be fixed next month" blah blah blah .. never was and in fact just got off the phone with them for my last bundle discount for Feb.

Won't miss them

[U]

Interesting... Did you switch to Teksavvy cable? I ask because Teksavvy DSL uses the same exact connection as Bell so your problems would not go away. Billing is another issue.

[ScaryBob]

my net kept going off and on, would cut out each time someone buzzed our apartment and would take sometimes more than ten minutes to come back on

That is due to a poorly designed building telecom unit. I had a similar problem at one time. It cost over $100 to have a separate line hooked up to bypass the building telecom. It should be possible to design apartment telecoms that do not interfere but many predate DSL. OTOH, it should not take 10 minutes to resync. That could be another issue.

[Gobbledygook]

Fortunately, I was lucky to have an unlimited account with bell, even though the charges went from $64.35 to $70 and then again to $73.39 less than 6 months. I realize Bell is unhappy about people like myself who played by the rules they initially set up and now enjoy unlimited access...

I have never ever received notification from Bell about anytime it's decided to up it's rates...guess I'm not important enough to them, lucky I check my bills in advance, that's the only way I discovered it going up this month

I was quite happy that with my average usage being approximately 160GB/month, however when Bell has upped it's rates, I decided to up my usage, Since they charged me more, I've decided to use more.

As it went up to $70 - my usage went up to 500GB to 1TB

If my calculations are right under the new pay schemes for FIBE and such I would be paying 5x or more than my current bill for my usage.

I guess under the circumstances I'm getting my monies worth.