My 6412 does not know it is a PVR anymore! - Canadian TV, Computing and Home Theatre Forums

dabell · 2006-11-19, 09:05 PM

My PVR thinks it isn't.

No PVR menus, no listings button of recorded shows. All I have in the menus is an option to set VCR timers.

Anyone seeing the same?

dabell · 2006-11-19, 09:47 PM

Well, called in and they did a master reset from Shawland. Now I have nothing, not even channels. Nice. No recording, digital channles or HD until a Wednesday service call now.

loracweb · 2006-11-20, 06:17 PM

Quote:

Originally Posted by dabell

Well, called in and they did a master reset from Shawland. Now I have nothing, not even channels. Nice. No recording, digital channles or HD until a Wednesday service call now.

"FYI - after many hours of tech support w/ Shaw, the unit is now working,
complete with the PVR menu options.

The issue was overheating. Please note that if a paper icon with a
dog-eared upper right hand corner appears in place of the PVR menu
option, then the terminal is in overheat mode. I thought you'd
appreciate knowing this, in case it comes up with your other customers."

One of my customers shared this information with me.

dabell · 2006-11-20, 06:36 PM

Definately not overheating on mine. I have checked the temperature on the unit several times, has never been an issue. It could be a hard drive failure, would make some sense on losing the PVR functions.

loracweb · 2006-11-20, 06:40 PM

well, if you turn the unit off and then press the 'menu' (i think that's the one) on the dct itself within a couple seconds you can bring up various menus.

One of those has an ide status, so you can see if the drive is still recognized.

dabell · 2006-11-20, 06:58 PM

Just checked, drive shows ok, shows space remaining. Under general status - Error: EP00 - found the error on wikipedia -
***
Ep 00 Fan Failed EP00 Will only be shown on D01 of the status page (hold ok while box is off). Box will display 0 on leftmost LCD numeral (.0 ) Replace fan or Box
***

loracweb · 2006-11-20, 07:02 PM

that seems to go with the overheating issue...

is your box a dvi or hdmi model?

dabell · 2006-11-20, 07:11 PM

HDMI. I could see fan failure followed by overheating. Odd part was how only the PVR functions were lost originally, everything else was fine. Then the reset - all gone.

Alan Bealby · 2006-11-20, 09:40 PM

Awhile back, I was watching TV and experienced a 5 minute or so power failure. When the power came back my Shaw cable box 6412 did not work properly. I had lost the program guide and PVR functionality. Basically anything accessed through the menu. I could continue to watch TV through the cable box but I was limited to changing channels through entering the channel number or using the channel up and down commands.

I called Shaw and they scheduled a service call and the cable box was replaced.

Neumania · 2006-11-20, 10:10 PM

Same thing happened to me -- came back after a day out of town and discovered my guide had no information. Called them up and they reset the box in that way they do. When I checked on it in the morning, I had guide information, but no PVR menu options -- nor did I have the high-temperature alert. Called back, was told to unplug the box for 1/2 hr and plug it back in -- I could sense this tech had no idea what she was saying, and so gave me a stock response.) It almost seems like it had downloaded the wrong guide software.

Am currently performing a factory reset (which, according to the Wikipedia page, will not erase my recordings). Hopefully this fixes things.

dabell · 2006-11-20, 11:16 PM

I am glad to hear someone else had the same issue. I have trouble with it just being a box issue after zero guide and a forced reset. I am trying the reset as well, will see what happens.

dabell · 2006-11-21, 01:21 AM

Factory reset no good, about 20-25 minutes to download, back to the same. No picture/guide/nothing.

Neumania · 2006-11-22, 01:47 AM

Forced download didn't do it for me either. Another phone call, another reset -- and this time it worked. Go figure.

I don't mind Shaw technical support, but I wish they made sure they had one person on staff at all times who knows these units really well -- the level of knowledge is very hit and miss.

dabell · 2006-11-22, 05:25 PM

Well box replaced, still nothing. Then he changed the amplifier they had installed, all good now. Apparently it was one way not two way - not too sure how this all relates... BUT.... the new box is a 6416, so I am fine in the end going 3 days with no PVR.

57 · 2006-11-22, 05:46 PM

They had installed a one-way amp? Very strange. Sounds more like it might have failed, becoming one-way and required replacing.

2006-11-19, 09:05 PM	#1
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	My 6412 does not know it is a PVR anymore! My PVR thinks it isn't. No PVR menus, no listings button of recorded shows. All I have in the menus is an option to set VCR timers. Anyone seeing the same?

2006-11-22, 05:46 PM	#15
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	They had installed a one-way amp? Very strange. Sounds more like it might have failed, becoming one-way and required replacing. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

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2006-11-19, 09:47 PM	#2
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	Well, called in and they did a master reset from Shawland. Now I have nothing, not even channels. Nice. No recording, digital channles or HD until a Wednesday service call now.

2006-11-20, 06:36 PM	#4
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	Definately not overheating on mine. I have checked the temperature on the unit several times, has never been an issue. It could be a hard drive failure, would make some sense on losing the PVR functions.

2006-11-20, 06:40 PM	#5
loracweb Join Date: Jun 2006 Location: Vancouver, BC Posts: 852	well, if you turn the unit off and then press the 'menu' (i think that's the one) on the dct itself within a couple seconds you can bring up various menus. One of those has an ide status, so you can see if the drive is still recognized.

2006-11-20, 06:58 PM	#6
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	Just checked, drive shows ok, shows space remaining. Under general status - Error: EP00 - found the error on wikipedia - * Ep 00 Fan Failed EP00 Will only be shown on D01 of the status page (hold ok while box is off). Box will display 0 on leftmost LCD numeral (.0 ) Replace fan or Box *

2006-11-20, 07:02 PM	#7
loracweb Join Date: Jun 2006 Location: Vancouver, BC Posts: 852	that seems to go with the overheating issue... is your box a dvi or hdmi model?

2006-11-20, 07:11 PM	#8
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	HDMI. I could see fan failure followed by overheating. Odd part was how only the PVR functions were lost originally, everything else was fine. Then the reset - all gone.

2006-11-20, 09:40 PM	#9
Alan Bealby Join Date: Jun 2002 Location: Kelowna, BC Posts: 1,377	Awhile back, I was watching TV and experienced a 5 minute or so power failure. When the power came back my Shaw cable box 6412 did not work properly. I had lost the program guide and PVR functionality. Basically anything accessed through the menu. I could continue to watch TV through the cable box but I was limited to changing channels through entering the channel number or using the channel up and down commands. I called Shaw and they scheduled a service call and the cable box was replaced.

2006-11-20, 10:10 PM	#10
Neumania Join Date: Apr 2006 Location: Edmonton Posts: 3	Same thing happened to me -- came back after a day out of town and discovered my guide had no information. Called them up and they reset the box in that way they do. When I checked on it in the morning, I had guide information, but no PVR menu options -- nor did I have the high-temperature alert. Called back, was told to unplug the box for 1/2 hr and plug it back in -- I could sense this tech had no idea what she was saying, and so gave me a stock response.) It almost seems like it had downloaded the wrong guide software. Am currently performing a factory reset (which, according to the Wikipedia page, will not erase my recordings). Hopefully this fixes things.

2006-11-20, 11:16 PM	#11
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	I am glad to hear someone else had the same issue. I have trouble with it just being a box issue after zero guide and a forced reset. I am trying the reset as well, will see what happens.

2006-11-21, 01:21 AM	#12
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	Factory reset no good, about 20-25 minutes to download, back to the same. No picture/guide/nothing.

2006-11-22, 01:47 AM	#13
Neumania Join Date: Apr 2006 Location: Edmonton Posts: 3	Forced download didn't do it for me either. Another phone call, another reset -- and this time it worked. Go figure. I don't mind Shaw technical support, but I wish they made sure they had one person on staff at all times who knows these units really well -- the level of knowledge is very hit and miss.

2006-11-22, 05:25 PM	#14
dabell Join Date: Nov 2005 Location: Sooke,BC Posts: 622	Well box replaced, still nothing. Then he changed the amplifier they had installed, all good now. Apparently it was one way not two way - not too sure how this all relates... BUT.... the new box is a 6416, so I am fine in the end going 3 days with no PVR.