Finally left Bell Sympatico HSE - Canadian TV, Computing and Home Theatre Forums

PakMan · 2006-08-18, 10:51 PM

After about a month of the request of "suspending" my account in lieu of my switching over to Rogers I have found out today that Bell did not suspend my account in fact they showed no record of it. After about an hour on the phone of transferring and being put on hold I finally got the service cancelled. They still wanted me to wait a month in order for me to cancel. I had re-iterate that I had already waited long enough and was told that I would no longer have to wait the 30 days for the cancellation. Now that I have it cancelled there was a question of why I was charged for the service when I was told I wouldn't be and now I have to fax over my bill to Investigations at Bell.
The Madness continues...
I should also add that it made me consider Rogers home phone or even Vonage.ca

stanroper · 2006-08-19, 01:05 PM

Don't expect it to get any better at Rogers. I switched from Sympatico HSE to Rogers only to switch back less than a year later. The customer service between the two companies isn't much different. Although I did have a customer service agent at Rogers lie to me about packet shaping. He claimed they didn't do it at all. Then I suffered through the period where podcasts wouldn't download in iTunes only to read one of the Rogers VPs in the paper saying the problem was related to packet shaping. Vonage also didn't work as well with Rogers as it does with Sympatico. We used to get occasional drop outs during calls. That seems to have stopped now that we're back with HSE using a dry-loop.

I can offer this advice if your Rogers modem starts acting up; they've said it to me many times, "uh, try unplugging it aaaand plugging it back in."

I_Want_My_HDTV · 2006-08-20, 01:29 AM

Independent ISPs are the way to go. Many are $15/mo cheaper than Sympatico or Rogers for the same level of HS service. The customer service is much better as well. I use TekSavvy, 3 Mb/s DSL for $30/mo. Also check out CanadianISP.com

Flavario · 2006-08-20, 03:56 PM

The customer service is piss-poor at Bell. If you have a problem during the summer months, its even worse because of the part time students that they hire to answer phones have no clue, and don't really care since they're gone by September.

Whats worse is most have no common sense, a customer complaining like you mention about service not being disconnected, and then they tell you got to wait another 30 days because of THEIR mistake.

I had one cell phone sent to me with the wrong phone number, when I called to complain of their mistake they told me to go to a nearest Bell Mobility store and PAY $50 to have the number changed. They told me I would be credited $50 of a future bill. RIGHT...meanwhile I'm already fighting them to get a credit that they promised from 6 months prior when I ordered the phones!!!

Generally I don't believe what anyone at Bell has to say anymore.

Nemnoch · 2006-08-20, 05:45 PM

how did you have a cell phone sent to you with the wrong number?

nem, who is curious?

Flavario · 2006-08-20, 07:02 PM

Quote:

Originally Posted by Nemnoch

how did you have a cell phone sent to you with the wrong number?

nem, who is curious?

When I ordered the phone, I requested specific area code for it, as it would be used in that specific area code. They told me no problem, Bell also gave me the actual phone number I was going to be getting before I received the phone. When I received the phone, it was programmed in a different area code and of course the rest of the number wasn't the same as they promised me. Ok, no big deal right? Just get the number changed to what they gave me before. No so. That number was given to some corporation, so I said no problem just give me the same area code I requested. No. No can do. There are no more numbers available in that area code, so I ended up with one of those new unknown split area codes that people always question where the heck is that area code located? I think i'm pretty reasonable, so when I accepted their screwup and then they tell me to go to a Bell Store and pay $50.00 to get the number changed you can see where one can lose it.

Bell's good at taking the reservation but not at keeping it.

inoutinout7 · 2007-01-07, 03:10 PM

How good is Teksavvy?

inoutinout7 · 2007-01-08, 11:11 AM

anyone?

Matilda · 2007-01-22, 09:17 PM

I'm curious about TekSavvy as well.
5 Meg Service $29.95/month 5M/800K

But I tried the test for availability and failed

Enter your number for availability:
http://teksavvy.com/dslcheck.asp

jeff968 · 2007-01-23, 07:16 AM

I just moved to Teksavvy January 9th. I had multiple issues with DSL, none of which were their fault, but they were very helpful in diagnosing the problems and getting them resolved through Bell.

The downside is that you have to purchase your modem. But at $17.00 + tax savings per month you'll be ahead in 6 or 7 months.

Very nice people to deal with. Highly recommended.

HDTV101 · 2007-01-23, 10:14 PM

If you don't like the way Bell is treating you then stay AWAY from Vonage.ca !!!!!

I had nothing problems dealing with Vonage from day one... From the rebate I never got and the Canadian office that's just a front and could never do anything.. I would always end up having to talk with some rude reps in the US who don't care at all what you’re asking. When I cancelled they billed me $75 early cancellation fee,,, watch out for that one! a month later they even billed my credit card another 16 cents! Got a love a company that still wants 16 cents from you a month later after they rob you of $75.... total pricks if you ask me.

inoutinout7 · 2007-01-24, 11:23 AM

good to know thks.

2006-08-18, 10:51 PM	#1
PakMan Join Date: Apr 2006 Location: Ottawa, ON Posts: 123	Finally left Bell Sympatico HSE After about a month of the request of "suspending" my account in lieu of my switching over to Rogers I have found out today that Bell did not suspend my account in fact they showed no record of it. After about an hour on the phone of transferring and being put on hold I finally got the service cancelled. They still wanted me to wait a month in order for me to cancel. I had re-iterate that I had already waited long enough and was told that I would no longer have to wait the 30 days for the cancellation. Now that I have it cancelled there was a question of why I was charged for the service when I was told I wouldn't be and now I have to fax over my bill to Investigations at Bell. The Madness continues... I should also add that it made me consider Rogers home phone or even Vonage.ca __________________ Own SA1840 8300HD/Rent 8300HDPVR * Harmony 880 * Aquos LC42D72U * Yamaha HTR-6030

2006-08-19, 01:05 PM	#2
stanroper Join Date: Jul 2006 Posts: 24	keep your expectations low Don't expect it to get any better at Rogers. I switched from Sympatico HSE to Rogers only to switch back less than a year later. The customer service between the two companies isn't much different. Although I did have a customer service agent at Rogers lie to me about packet shaping. He claimed they didn't do it at all. Then I suffered through the period where podcasts wouldn't download in iTunes only to read one of the Rogers VPs in the paper saying the problem was related to packet shaping. Vonage also didn't work as well with Rogers as it does with Sympatico. We used to get occasional drop outs during calls. That seems to have stopped now that we're back with HSE using a dry-loop. I can offer this advice if your Rogers modem starts acting up; they've said it to me many times, "uh, try unplugging it aaaand plugging it back in."

2006-08-20, 05:45 PM	#5
Nemnoch Join Date: Dec 2004 Posts: 958	how did you have a cell phone sent to you with the wrong number? nem, who is curious? __________________ The preceding post and all opinions expressed are solely those of the poster and do not reflect the opinions of any other person or business

2007-01-23, 07:16 AM	#10
jeff968 Join Date: May 2005 Location: Newmarket, Ontario Posts: 46	Teksavvy I just moved to Teksavvy January 9th. I had multiple issues with DSL, none of which were their fault, but they were very helpful in diagnosing the problems and getting them resolved through Bell. The downside is that you have to purchase your modem. But at $17.00 + tax savings per month you'll be ahead in 6 or 7 months. Very nice people to deal with. Highly recommended.

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2006-08-20, 01:29 AM	#3
I_Want_My_HDTV . Join Date: Jan 2003 Location: London, ON Posts: 6,297	Independent ISPs are the way to go. Many are $15/mo cheaper than Sympatico or Rogers for the same level of HS service. The customer service is much better as well. I use TekSavvy, 3 Mb/s DSL for $30/mo. Also check out CanadianISP.com

2006-08-20, 03:56 PM	#4
Flavario Join Date: May 2005 Posts: 225	The customer service is piss-poor at Bell. If you have a problem during the summer months, its even worse because of the part time students that they hire to answer phones have no clue, and don't really care since they're gone by September. Whats worse is most have no common sense, a customer complaining like you mention about service not being disconnected, and then they tell you got to wait another 30 days because of THEIR mistake. I had one cell phone sent to me with the wrong phone number, when I called to complain of their mistake they told me to go to a nearest Bell Mobility store and PAY $50 to have the number changed. They told me I would be credited $50 of a future bill. RIGHT...meanwhile I'm already fighting them to get a credit that they promised from 6 months prior when I ordered the phones!!! Generally I don't believe what anyone at Bell has to say anymore.

2007-01-07, 03:10 PM	#7
inoutinout7 Join Date: Jan 2007 Posts: 23	How good is Teksavvy?

2007-01-08, 11:11 AM	#8
inoutinout7 Join Date: Jan 2007 Posts: 23	anyone?

2007-01-22, 09:17 PM	#9
Matilda Join Date: Jan 2007 Posts: 5	I'm curious about TekSavvy as well. 5 Meg Service $29.95/month 5M/800K But I tried the test for availability and failed Enter your number for availability: http://teksavvy.com/dslcheck.asp

2007-01-23, 10:14 PM	#11
HDTV101 Veteran Join Date: Dec 2004 Posts: 2,000	If you don't like the way Bell is treating you then stay AWAY from Vonage.ca !!!!! I had nothing problems dealing with Vonage from day one... From the rebate I never got and the Canadian office that's just a front and could never do anything.. I would always end up having to talk with some rude reps in the US who don't care at all what you’re asking. When I cancelled they billed me $75 early cancellation fee,,, watch out for that one! a month later they even billed my credit card another 16 cents! Got a love a company that still wants 16 cents from you a month later after they rob you of $75.... total pricks if you ask me.

2007-01-24, 11:23 AM	#12
inoutinout7 Join Date: Jan 2007 Posts: 23	good to know thks.