6100 Freezing - Page 7 - Canadian TV, Computing and Home Theatre Forums

travelguy · 2006-11-01, 11:38 AM

I have been having the same issue as everyone else but after numerous emails and numerous frustrating calls to Bell, they finally admitted that the receiver was defective and there seems to be an issue with the hardware.

To correct the issue they have sent me a "new" 6100 receiver which I hooked up today to replace the unit I purchased back in August. I will give it a few days and report back on the freezing issue.

I told Bell if I even see the screen flicker on the HD channels I am going after them and I suggest eveyone else that is having this issue do the same.

The trick with Bell is to be very persistent.

Rcjian · 2006-11-01, 04:26 PM

Quote:

Originally Posted by travelguy

To correct the issue they have sent me a "new" 6100 receiver which I hooked up today to replace the unit I purchased back in August. I will give it a few days and report back on the freezing issue.

Okay I'll watch your update here

travelguy · 2006-11-02, 10:39 AM

Quote:

Originally Posted by Rcjian

Okay I'll watch your update here

No need to wait a few days... Freezing occured last night while watching the movie channels. I was briefly watching the movie Big and the screen froze 3 times in a span of 2 minutes with the new receiver. BUT, while watching the tail end of one of the CSI shows on CTVHD there was no freezing at all. This may have been luck but CTVHD tends to be one of the worst for this issue. So, as others have mentioned the issue may be beyond the receiver or with the software.

Does anyone know if the CRTC has any involvement with quality of delivered products such as Bell's HD? I know that when Bell came out with their Dolby 5.1 receivers back in the 90's the audio was not matching up with the picture and this promted a complaint to the CRTC which finally resulted in Bell giving those affected customers a credit.

Time to call Bell again and complain!

veteq · 2006-11-04, 11:00 AM

The freezing problem is still happening. I just got my receiver replace and the new receiver is also freezing 5 to 10 times per hour. This all started 3 months ago. Before that, no problem to report...I am also experiencing problem with poor quality blacks...it's not tv. It's hapenning with both TV sets (Rear projection and Plasma)

Once my contract is over, I am gone..

wozzlewig · 2006-11-14, 10:09 PM

AAAIIEEEEEE!!!!!!!!!!!!!!!!!!

First I fall victim to the Toshiba DLP lamp kerfuffle then I fall victim to the dreaded BEV 6100 freeze frame.

I, after a misery of a time with BEV over installation charges (another story), have found that I get frame freeze on HD programming. I got seven different explanations and remedies on seven different phone calls to BEV about the issue.

I especially liked the power bar explanation. Power bars wear out causing the voltage to become too weak to keep the high performance receiver properly fueled hence the freezing. BULL&*%^,

I made them send me a new (refurbished) unit. It is worse. I will call again tomorrow. I think I have spent three working days in total on the phone to try and get a straight answer.

I am a fool. I bought mine. I guess I will donate it to the gun club for a target.

I will complain to the CRTC.

audiofool · 2006-11-14, 11:08 PM

Quote:

Originally Posted by wozzlewig

I will complain to the CRTC.

You might be better off complaining to Consumer and Corporate Affairs (?)

audiofool · 2006-11-15, 10:10 PM

Tonight for a change we were watching our other HD set with the 6100 on it, viewing Criminal Minds. The picture started out ok on CBS-HE then about 2 mins into the show, the CTV-E HD simsub kicks in.

I'm now getting the freeze up about every 5 or 10 mins as others have noted above, plus the picture 'jitter' occurs everytime there's a pan up/down or sideways on the frame. This only happens on CTV HD (both East and West), and on both my 6000 and 6100.

Last night on L&O:SVU I didn't notice any of these problems on the CTV-HE feed for the first time in a long time but it appears this 'shakey/stuttering' motion issue has returned.

I'll be checking with the BEV techies to see if they can resolve it before I give more consideration to changing providers.

Wish me luck.

Quote:

I especially liked the power bar explanation. Power bars wear out causing the voltage to become too weak to keep the high performance receiver properly fueled hence the freezing.BULL&*%^,

I'm plugged directly into the wall and get this happening also, FWIW

johnny_marin · 2006-11-27, 09:10 AM

Well, I noticed that in the past week my receiver has updated it's firmware to E562 from E559. I was watching HD programming and noticed that picture freezing was significantly less than I had remembered. I checked the firmware and yup it's updated. So last night I watched CTV simsub of Desperate Houswives and the stuttering was significantly reduced (although at the show start there was a wierd freeze frame by freeze frame for about 30 seconds or so). Don't get me wrong, there were still instances, though much less, of freezing but for a much shorter duration (half a second at most). I watched the Indianapolis football game afterwards and there was barely an instance of freezing. So I have to give a positive vote for this new firmware release due to the improvement in picture.

John

terminator · 2006-11-27, 02:03 PM

I got a 6100 receiver a couple of weeks ago. HD looks great but I noticed the occassionally freezing. This seems to happen mostly with CTV HD. Is it just me or is the CTV HD feed crap?

johnny_marin · 2006-11-27, 02:20 PM

Quote:

Originally Posted by terminator

I got a 6100 receiver a couple of weeks ago. HD looks great but I noticed the occassionally freezing. This seems to happen mostly with CTV HD. Is it just me or is the CTV HD feed crap?

CTV HD and simsub (shows on American channels but subbed with the CTV feed) experience the majority of freezing although it does happen on other channels at times. The new firmware has helped though but I will need to monitor this for awhile for any service degradation.

John

audiofool · 2006-11-27, 05:00 PM

I get the freezing on Global simsubs as well ( last week on House) as both CTV-HD feeds.

I noticed that my 6100 also shows now as E562, so I'll have to check to see if it's any better on all 3 channels now .

Not holding out much hope for this getting cleared up on my 6000 tho.

audiofool · 2006-11-29, 05:19 PM

So, now it's acutally worse than it was before on the issue of choppy movement on-screen. Last night's feed of House on Global was painful to watch.

I just got off the phone with an EVU rep who advised me that since I have been having this problem for over 30 days, I can call in tonight if it happens again to have the simsub halted and the native US feed put back for me.

He also said that this is a known problem with CTV (he was surprised when I repeated that the problem was also on Global) and it is being "addressed and looked into".

I haven't heard that line before, so I got his name and agent ID so that when I call tonight when Global gets "out-FOX'd" for BONES, we'll see what happens (or not).

uzzi · 2006-11-30, 12:03 PM

FWIW, I'm on my 3rd new 6100 in about 1.5 months, exact same thing as everyone else. My newest 6100 has the 562 firmware update, but freezing issue is not better, and it also appears that the overall pic quality on the hd channels is worse than brfore, not crystal clear, its grainy, esp on the ctv and global channels. Also kills me this sim sub stuff.....guess I'm calling bell again to complain, see what they will do this time.........think I'm going to press on till I speak to a senior person, time for them to compensate for such a crappy unit!!

Bman72s · 2006-12-08, 11:01 AM

Count me in as a member of 6100 freezing club. I have had HD since beginning of October. Wish I had found this thread before signing up. I can't watch any simsubs on CTV as I get freezing every 5 minutes or so. Had to watch SD last night it was so bad. Talked to a csr last week re A&E HD gone missing, another topic, and she admitted this is a known problem. She couldn't offer any solution. Glad I am into my second year of 2 year rental contract. If they don't fix this issue I am gone next November. Does the 9200 have the same problem or just different ones?

terminator · 2006-12-08, 02:07 PM

I have HD for over a month now. Can't watch CTV HD as the freezing occurs every couple of minutes. Noticed the Global HD had the same problem with HOUSE as stated above.

Oh yeah, I noticed A&E HD disappeared from my guide a couple of days ago as well. I tried to call in to see what's up , but got tried of waiting on line.

2006-11-14, 10:09 PM	#95
wozzlewig Join Date: Oct 2005 Posts: 20	Count me in AAAIIEEEEEE!!!!!!!!!!!!!!!!!! First I fall victim to the Toshiba DLP lamp kerfuffle then I fall victim to the dreaded BEV 6100 freeze frame. I, after a misery of a time with BEV over installation charges (another story), have found that I get frame freeze on HD programming. I got seven different explanations and remedies on seven different phone calls to BEV about the issue. I especially liked the power bar explanation. Power bars wear out causing the voltage to become too weak to keep the high performance receiver properly fueled hence the freezing. BULL&*%^, I made them send me a new (refurbished) unit. It is worse. I will call again tomorrow. I think I have spent three working days in total on the phone to try and get a straight answer. I am a fool. I bought mine. I guess I will donate it to the gun club for a target. I will complain to the CRTC.

2006-11-27, 09:10 AM	#98
johnny_marin Join Date: Jan 2005 Location: Kitchener Posts: 225	Freezing Diminished Well, I noticed that in the past week my receiver has updated it's firmware to E562 from E559. I was watching HD programming and noticed that picture freezing was significantly less than I had remembered. I checked the firmware and yup it's updated. So last night I watched CTV simsub of Desperate Houswives and the stuttering was significantly reduced (although at the show start there was a wierd freeze frame by freeze frame for about 30 seconds or so). Don't get me wrong, there were still instances, though much less, of freezing but for a much shorter duration (half a second at most). I watched the Indianapolis football game afterwards and there was barely an instance of freezing. So I have to give a positive vote for this new firmware release due to the improvement in picture. John __________________ BEV 6131, 9242 DishPro LNB/Multiswitch

2006-11-27, 05:00 PM	#101
audiofool Join Date: Mar 2003 Location: London Posts: 479	I get the freezing on Global simsubs as well ( last week on House) as both CTV-HD feeds. I noticed that my 6100 also shows now as E562, so I'll have to check to see if it's any better on all 3 channels now . Not holding out much hope for this getting cleared up on my 6000 tho. __________________ 1) 57HX 84C, SA8300-HD, Pioneer Elite DVR-65H-S, Pioneer Elite BDP-33FD 2) 32LV67u, 4250 HD

2006-11-29, 05:19 PM	#102
audiofool Join Date: Mar 2003 Location: London Posts: 479	So, now it's acutally worse than it was before on the issue of choppy movement on-screen. Last night's feed of House on Global was painful to watch. I just got off the phone with an EVU rep who advised me that since I have been having this problem for over 30 days, I can call in tonight if it happens again to have the simsub halted and the native US feed put back for me. He also said that this is a known problem with CTV (he was surprised when I repeated that the problem was also on Global) and it is being "addressed and looked into". I haven't heard that line before, so I got his name and agent ID so that when I call tonight when Global gets "out-FOX'd" for BONES, we'll see what happens (or not). __________________ 1) 57HX 84C, SA8300-HD, Pioneer Elite DVR-65H-S, Pioneer Elite BDP-33FD 2) 32LV67u, 4250 HD

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2006-11-01, 11:38 AM	#91
travelguy Join Date: Nov 2006 Posts: 4	I have been having the same issue as everyone else but after numerous emails and numerous frustrating calls to Bell, they finally admitted that the receiver was defective and there seems to be an issue with the hardware. To correct the issue they have sent me a "new" 6100 receiver which I hooked up today to replace the unit I purchased back in August. I will give it a few days and report back on the freezing issue. I told Bell if I even see the screen flicker on the HD channels I am going after them and I suggest eveyone else that is having this issue do the same. The trick with Bell is to be very persistent.

2006-11-04, 11:00 AM	#94
veteq Join Date: Nov 2006 Posts: 33	The freezing problem is still happening. I just got my receiver replace and the new receiver is also freezing 5 to 10 times per hour. This all started 3 months ago. Before that, no problem to report...I am also experiencing problem with poor quality blacks...it's not tv. It's hapenning with both TV sets (Rear projection and Plasma) Once my contract is over, I am gone..

2006-11-27, 02:03 PM	#99
terminator Join Date: Nov 2006 Posts: 3	I got a 6100 receiver a couple of weeks ago. HD looks great but I noticed the occassionally freezing. This seems to happen mostly with CTV HD. Is it just me or is the CTV HD feed crap?

2006-11-30, 12:03 PM	#103
uzzi Join Date: Sep 2006 Posts: 8	FWIW, I'm on my 3rd new 6100 in about 1.5 months, exact same thing as everyone else. My newest 6100 has the 562 firmware update, but freezing issue is not better, and it also appears that the overall pic quality on the hd channels is worse than brfore, not crystal clear, its grainy, esp on the ctv and global channels. Also kills me this sim sub stuff.....guess I'm calling bell again to complain, see what they will do this time.........think I'm going to press on till I speak to a senior person, time for them to compensate for such a crappy unit!!

2006-12-08, 11:01 AM	#104
Bman72s Join Date: Dec 2006 Posts: 234	Count me in as a member of 6100 freezing club. I have had HD since beginning of October. Wish I had found this thread before signing up. I can't watch any simsubs on CTV as I get freezing every 5 minutes or so. Had to watch SD last night it was so bad. Talked to a csr last week re A&E HD gone missing, another topic, and she admitted this is a known problem. She couldn't offer any solution. Glad I am into my second year of 2 year rental contract. If they don't fix this issue I am gone next November. Does the 9200 have the same problem or just different ones?

2006-12-08, 02:07 PM	#105
terminator Join Date: Nov 2006 Posts: 3	I have HD for over a month now. Can't watch CTV HD as the freezing occurs every couple of minutes. Noticed the Global HD had the same problem with HOUSE as stated above. Oh yeah, I noticed A&E HD disappeared from my guide a couple of days ago as well. I tried to call in to see what's up , but got tried of waiting on line.