Rogers Home Phone - Discussion - Canadian TV, Computing and Home Theatre Forums

Shawn Greenberg · 2005-09-12, 09:51 AM

If so, how is the service?

Thanks

dc · 2005-09-12, 10:07 AM

I've had it for 2 weeks. Only problem so far was the original Li-Ion backup battery was bum. It was replaced on day 3 and no problems since.

technogeek · 2005-09-12, 10:10 AM

I am also looking for someone who has Rogers home phone service, I am looking to sign up but I need some feedback from someone who has actually tried it.

Give us details, and let me know if you would recommend Rogers home phone!

Coasterdon · 2005-09-12, 10:41 AM

I have had Sprint for several years which I assume is now Rogers Home Phone. I have never had any problems. It's basically invisible which provider I have.

hugh · 2005-09-12, 10:47 AM

Coasterdon, I'll bet the posters are referring to the Cable telephony service but it raises a good point.

Rogers seems to use the term Home Phone to describe both the landline offering ( the former Sprint Service) and the new Digital Telephony service so be sure you're aware of the differences.

Why they do this is unknown, although I have my suspicions!

dc · 2005-09-12, 12:24 PM

I find it absolutely no different than Bell POTS. The modem itself is rather bulky, but mine is installed in the basement near the furnace, so I never see it. You will need a free electrical outlet nearby. I haven't had a blackout yet, so I can't comment on the emergency backup power (besides the fact that the original battery didn't work, as I previously mentioned). If you use Rogers Home Phone, you'll also automatically be switched to Rogers LD.

Installation took about 15 minutes.

Overall, it's been a good experience.

leeanne172 · 2005-09-13, 02:13 PM

We've had the service for about a month now with no problems, took about a half hour for the cable guy to hook it up and it worked right away, been happy with it so far

hugh · 2005-09-13, 02:25 PM

Quote:

You will need a free electrical outlet nearby.

Can the modem be installed anywhere? In my house, I wouldn't be able to put it near the demarcation point because its a finished wall with cover and no room for a modem.

Do you have a second coax cable into your home or is it split to cable, internet and phone.

I'm also curious if you've had any internet outages since you got it and if so was your Digital Phone affected?

Sorry for all the questions but for my home phone, I'm debating between Digital Phone and Bell's New Digital Voice.

dc · 2005-09-13, 02:53 PM

The modem is wired into the demarc junction, so I guess it has to go there. The modem is wired in so that your home telephone lines work just like they would with Bell POTS. I'm not sure if there's any other way to wire it. Again, it only took the tech 15 minutes to set everything up.

The modem I received is the Arrisi Touchstone TM402G, here: http://www.arrisi.com/product_catalo...dex.asp?id=348. It has eyelets on the back so it can be hung on the wall. I didn't have any space on my backboard so I just put a surplus Ikea end table nearby and put the modem on it.

The tech just split the incomming HS internet line for the phone service since there was plenty of signal to begin with (about +2db). The line was already split outside before when the HS was installed when I moved in.

I haven't had any internet outages since, but according to the Rogers FAQ and website, they run on different networks, just like internet and cable, so unless it's a total Rogers outage, like a line cut, an isolated internet outage shouldn't affect the phone service.

If you'd like, I can take some pictures of the setup once I get home.

hugh · 2005-09-13, 05:03 PM

Quote:

I haven't had any internet outages since, but according to the Rogers FAQ and website, they run on different networks, just like internet and cable, so unless it's a total Rogers outage, like a line cut, an isolated internet outage shouldn't affect the phone service.

That is true and theoretically, the two shouldn't impact one another but I have a hard time believing they truly run two distinct networks for data.

thanks for the offer of pictures, I don't need it but perhaps other might be interested!

Thanks again for the answers.

Shawn Greenberg · 2005-09-13, 09:35 PM

Argh, decisions, decisions! It's so tempting to leave Bell completely. Two years ago I ditched Expressvu for Rogers, ditched Bell cell for Rogers, also added internet, all with excellent results. Just helped a friend switch too after a painfull week of no internet and countless hours on hold with Sypatico. Bell truly has no redeeming quallities and does not care one way or another.

rc5 · 2005-09-15, 10:23 PM

Quote:

Originally Posted by hugh

Can the modem be installed anywhere? In my house, I wouldn't be able to put it near the demarcation point because its a finished wall with cover and no room for a modem.

What if you don't have a physical demarcation point? My 50-year-old house doesn't.

hugh · 2005-09-16, 12:52 PM

rc5, I'm sure you'll have one.

You should have a plastic box on the outside of your home where the telephone wires enter or it could also be a block in your basement typically near your electrical panel.

A Rogers tech should have no problem finding it for you.

Shawn Greenberg · 2005-09-16, 02:54 PM

I can see an older home, where Bell has not visited for ages not have one. My parents are in that situation. I would give them a call, tell them you are planning renovations and will have to upgrade the wiring in your home and the contractor has requested a demarcation box be installed. My guess is that they will do it free of charge in the hope that you then srew up your internal wiring and need to call them to get a fix and then they can charge you. Funny how their greed could work in your favour!

helenonthephone · 2005-09-16, 09:22 PM

i was considering rogers home phone but don't see the point in terms of cost. it is about $30 for the service, before taxes.. this is not cheap! VoIP is much cheaper (I am using Primus for about $20/month including taxes, but I've found the service to be terrible so far and am cancelling soon), and Bell's regular land line is only $20-28/month, depending on where you live. At least with Bell, the service is tried and true. WIth them, I rarely experienced any problems in all the decades my family and I used them before I decided to give something else a try (Primus - for the savings).. turned out to not be worth it!

So my question is.. why are people choosing Rogers Home Phone? What's the benefit?

2005-09-12, 09:51 AM	#1
Shawn Greenberg Join Date: May 2005 Posts: 14	Rogers Home Phone - Discussion If so, how is the service? Thanks

2005-09-12, 10:41 AM	#4
Coasterdon Join Date: Jun 2004 Location: Toronto Posts: 270	I have had Sprint for several years which I assume is now Rogers Home Phone. I have never had any problems. It's basically invisible which provider I have. __________________ Samsung 55D6300 \| Samsung Blu-Ray Player \| Bell Fibe TV \| Wii \| PS3 \| X Box 360 \| Too many DVD's

2005-09-12, 10:47 AM	#5
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	Coasterdon, I'll bet the posters are referring to the Cable telephony service but it raises a good point. Rogers seems to use the term Home Phone to describe both the landline offering ( the former Sprint Service) and the new Digital Telephony service so be sure you're aware of the differences. Why they do this is unknown, although I have my suspicions! __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2005-09-16, 12:52 PM	#13
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	rc5, I'm sure you'll have one. You should have a plastic box on the outside of your home where the telephone wires enter or it could also be a block in your basement typically near your electrical panel. A Rogers tech should have no problem finding it for you. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

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2005-09-12, 10:07 AM	#2
dc Join Date: Jan 2004 Posts: 1,003	I've had it for 2 weeks. Only problem so far was the original Li-Ion backup battery was bum. It was replaced on day 3 and no problems since.

2005-09-12, 10:10 AM	#3
technogeek Join Date: Sep 2005 Posts: 1	I am also looking for someone who has Rogers home phone service, I am looking to sign up but I need some feedback from someone who has actually tried it. Give us details, and let me know if you would recommend Rogers home phone!

2005-09-12, 12:24 PM	#6
dc Join Date: Jan 2004 Posts: 1,003	I find it absolutely no different than Bell POTS. The modem itself is rather bulky, but mine is installed in the basement near the furnace, so I never see it. You will need a free electrical outlet nearby. I haven't had a blackout yet, so I can't comment on the emergency backup power (besides the fact that the original battery didn't work, as I previously mentioned). If you use Rogers Home Phone, you'll also automatically be switched to Rogers LD. Installation took about 15 minutes. Overall, it's been a good experience.

2005-09-13, 02:13 PM	#7
leeanne172 Join Date: Dec 2003 Posts: 130	We've had the service for about a month now with no problems, took about a half hour for the cable guy to hook it up and it worked right away, been happy with it so far

2005-09-13, 02:53 PM	#9
dc Join Date: Jan 2004 Posts: 1,003	The modem is wired into the demarc junction, so I guess it has to go there. The modem is wired in so that your home telephone lines work just like they would with Bell POTS. I'm not sure if there's any other way to wire it. Again, it only took the tech 15 minutes to set everything up. The modem I received is the Arrisi Touchstone TM402G, here: http://www.arrisi.com/product_catalo...dex.asp?id=348. It has eyelets on the back so it can be hung on the wall. I didn't have any space on my backboard so I just put a surplus Ikea end table nearby and put the modem on it. The tech just split the incomming HS internet line for the phone service since there was plenty of signal to begin with (about +2db). The line was already split outside before when the HS was installed when I moved in. I haven't had any internet outages since, but according to the Rogers FAQ and website, they run on different networks, just like internet and cable, so unless it's a total Rogers outage, like a line cut, an isolated internet outage shouldn't affect the phone service. If you'd like, I can take some pictures of the setup once I get home.

2005-09-13, 09:35 PM	#11
Shawn Greenberg Join Date: May 2005 Posts: 14	Argh, decisions, decisions! It's so tempting to leave Bell completely. Two years ago I ditched Expressvu for Rogers, ditched Bell cell for Rogers, also added internet, all with excellent results. Just helped a friend switch too after a painfull week of no internet and countless hours on hold with Sypatico. Bell truly has no redeeming quallities and does not care one way or another.

2005-09-16, 02:54 PM	#14
Shawn Greenberg Join Date: May 2005 Posts: 14	I can see an older home, where Bell has not visited for ages not have one. My parents are in that situation. I would give them a call, tell them you are planning renovations and will have to upgrade the wiring in your home and the contractor has requested a demarcation box be installed. My guess is that they will do it free of charge in the hope that you then srew up your internal wiring and need to call them to get a fix and then they can charge you. Funny how their greed could work in your favour!

2005-09-16, 09:22 PM	#15
helenonthephone Join Date: May 2005 Posts: 25	i was considering rogers home phone but don't see the point in terms of cost. it is about $30 for the service, before taxes.. this is not cheap! VoIP is much cheaper (I am using Primus for about $20/month including taxes, but I've found the service to be terrible so far and am cancelling soon), and Bell's regular land line is only $20-28/month, depending on where you live. At least with Bell, the service is tried and true. WIth them, I rarely experienced any problems in all the decades my family and I used them before I decided to give something else a try (Primus - for the savings).. turned out to not be worth it! So my question is.. why are people choosing Rogers Home Phone? What's the benefit?