Leaving BTV or got a Rant then post it here!

[diogen]

Originally Posted by ExVuTechRep

...I'm not refraining you from thinking so.

Thanks.

Diogen.

[dirtyjeffer]

Originally Posted by audiofool

My main reason is that (at least so far) Rogers doesn't sim-sub and the lack of picture quality from CTV-HD and GlobalHD, which has been beaten to death in this (and other) forums.

i wonder if the PQ issue problem is related to something else...we watch almost everything in HD and it is brilliant...i have seen rogers HD at my friends house, and to be honest, i didn't even realize it was HD...the grass isn't always greener on the other side, but good luck...besides, after 6 months, you will qualify for all the "new customer" offers everyone seems so eager to get anyway.

[audiofool]

Originally Posted by dirtyjeffer

i wonder if the PQ issue problem is related to something else...we watch almost everything in HD and it is brilliant

I had wondered that originally and even went to the trouble to swap out my 6000 box with my 6100 on my 57" and the problem persisted. The biggest difference I found was that there was a noticeable loss of fine detail on the Cdn HD PQ vs the original US HD, and the colours didn't 'pop' like they did on the native signal. The on and off freezing of the signal was another issue.

I have to wonder if your friend's set was hooked up correctly. I've seen the competitions 'cabled' picture quality and it's actually pretty good (even in a store when hooked up correctly and I'm very picky), but the in-home acid test will tell.

It's a drag as I don't lightly make these changes, considering that I'm now enlisted for 2 years. For the most part I really enjoyed the BEV product but the ongoing HD problems since last September or so drove me away. BEV refused to give me any credit as compensation, but would sell me a refurb for the usual price + shipping( $25 would have done it, I wasn't asking for 3 free months or anything) with no promise that it would resolve my problem.

To keep me they did offer one year free rental of a 9200 and a $120 discount on a years' billing (@$10.00/mo), but I thought that there weren't any 9200's available at any price ~ likely from refurb or B stock, I'm assuming.

I'll likely be back at some point. It's not so much a love/hate relationship, I'd call it more hate/hate-more situation.

I'll be the one in the corner swallowing the bitter pill.

I'll let you know how this goes, if you're interested.

Originally Posted by dirtyjeffer

...besides, after 6 months, you will qualify for all the "new customer" offers everyone seems so eager to get anyway.

I always wondered why the 6 month BEV breather on being considered 'new' again as with Rogers it's only 60 days to get on to their promos again.

a/fool

[Ex Agent EV]

Correction on the intervention of the Express Vu CSR...

Vacation service is 6 weeks to 7 months.

[dirtyjeffer]

Originally Posted by audiofool

I'll let you know how this goes, if you're interested.

i would be interested...my one friend with it is the only one with cable HD service (other friends have SD cable service with rogers)...then again, it might be an "area" thing, as almost everyone in know who uses Rogers Home Phone service (not the POTS service, but the newer cable phone service) has nothing but problems with it (drops calls, calls don't go through, etc)...i guess you can't expect too much, since Rogers has only offered home phone service for about a year, where Bell has been doing it for over 125 years...all i know is we watch a TON of HD on our 9200 and 42" Panny Plasma and it looks incredible.

I always wondered why the 6 month BEV breather on being considered 'new' again as with Rogers it's only 60 days to get on to their promos again.

a/fool

punishment.

if you leave, you're going to have to suffer with them for 6 months before you come back, crawling on your hands and knees, begging for us to sell you service again.

[DiscoStu]

I have a complaint about Bell Expressvu and the way I was treated by expressvu customer service? where do I lodge a complaint to them? I can't find the place on their website where I can lodge a complaint.

[dirtyjeffer]

^ send an email to executive.office@bell.ca

[Cap]

there will be a long long long line up to use that email addy....

[Le GoogelGuRu]

*sigh* Why did I ever think about signing up with Bell back in 2005? They just constantly screw their customers and offer new better savings for new customers. Not saying I'm the oldest customer here or anything, but I've been with them for almost 2 years and have experienced the devil that is Bell.

First of all came that transition from $25 to $27 for the digital standard package and $5 to $8 for theme packs. That really adds up. As a new customer at the time, I received a discount because of my contract. Then I changed my programming. Screw my discount.

Not long after, they increase the price yet again from $27 to $31 for digital standard.

Soon we'll be paying $100 for digital standard and $30 per theme pack.

Then the new customers are going around with 50% off for 6 months and free programming and PVRs for $10 per month with their packages and stuff like that. Disgusts me. Bell just hates its loyal customers.

If I receive another letter in the mail saying that the price goes up again to "Better serve our customers", I'm calling Bell and canceling.

That is, after my contract expires in July of 2007.

[DiscoStu]

*sigh* Why did I ever think about signing up with Bell back in 2005? They just constantly screw their customers and offer new better savings for new customers. Not saying I'm the oldest customer here or anything, but I've been with them for almost 2 years and have experienced the devil that is Bell.

First of all came that transition from $25 to $27 for the digital standard package and $5 to $8 for theme packs. That really adds up. As a new customer at the time, I received a discount because of my contract. Then I changed my programming. Screw my discount.

Not long after, they increase the price yet again from $27 to $31 for digital standard.

Soon we'll be paying $100 for digital standard and $30 per theme pack.

Then the new customers are going around with 50% off for 6 months and free programming and PVRs for $10 per month with their packages and stuff like that. Disgusts me. Bell just hates its loyal customers.

If I receive another letter in the mail saying that the price goes up again to "Better serve our customers", I'm calling Bell and canceling.

That is, after my contract expires in July of 2007.

*sigh I know what you mean as I am going though the same crap with Bell Expressvu right now. First off I disconnected my subscription in May because I was working in MTL for a couple of months and recently returned in Feb. I re-activated my service.

Got my first bill in the mail and noticed a $50 re-activation charge on the bill, called in asking what it is they told me its a "re-connection fee" for comming back to Bell. I asked for it to be waived because I was not told about it at time of activation (to me it is a matter of principle and not the money, I would of had no problem paying for it if they have told me at time of activation) rep wont take it off , fine bring in the manager.

Manager was even worse he had an attitude and did not budge and accused me of lying about it because in the "notes on the system says I clearly agreed to it." I told him to listen to the recording on that day I called in to re-activate and he said he did not have access to them (which i think is an excuse) alright fine out of rage I told him to cancel my account and I am going to Rogers, and not one word of empathy came out of his mouth, he just said "you want to cancel that is your choice" and just transferred to me to another so called "retention representive"

The retention representive was not much better than him and show no intention of keeping me as a customer. He asked me 5 times if I wanted to disconnect until I got pissed off and asked him if he was deaf or something. He later offered me $25 credit for the re-connection fee which I did not agree to at first but evenually I gave in because I did not want to go through disconnecting the account and having to wait for a rogers tech to come hook up my tv (due to my work schedule).

I later called Bell Canada out of rage to cancel my bell landline services as well, a female rep answered the call and was probably one of the best agents I spoke to with Bell, she listened to my concern and actually contacted someone from expressvu to do something about taking off the other $25 charge as I expressed to her I shouldnt be paying a penny for it whether it being a valid charge or not. She went above and beyond and got me a senior representive from Expressvu which explained to me that she can not take off the $25 charge but instead offered me 2 months of free programming to make up for the $25 charge, it still was not what I was looking for as I simply called in to ask to remove the $50 re-activation charge and not to get freebies or discounts on programming, but I took it anyways, as it was better than nothing after 2 hours of grief from bell expressvu for something I did not agree to.


Now I could of went to Rogers and avoided this crap and get much more reliable and better programming and customer service, and I wouldnt of had to pay an re-connection fee with them for activating my service. Now that I hear Bell is raising prices again, I would seriously this time cancel my service and go with Rogers, as for that I am paying for right now with Bell is not worth it.


sorry for my long rant.

[Cap]

i had everything wit bell, but they continued to screw me, now i have everything with rogers, I will NEVER pay a bill from BELL again...

[Ex Agent EV]

Answers on your comments could be found in Express Vu reps treatment...

[Ex Agent EV]

I understand your frustration...and totally belive you. Notes in the system if agent use the tool we call Multi Vu (which we should on all calls) are pre formed. All we need to do is to fill the note in. In the deactivation note there is a part were in says advised of the 50$ reactivation charge, all we do is add :Y. If the CSR wanted, and even the supervisor he could have requested a satisfaction credit for that 50$. That would have saved an escalation to deactivation and a lost customer.

Too bad you didn't get me on the line...I would have credit it for you!

[dirtyjeffer]

Originally Posted by DiscoStu

Now I could of went to Rogers and avoided this crap and get much more reliable and better programming and customer service, and I wouldnt of had to pay an re-connection fee with them for activating my service. Now that I hear Bell is raising prices again, I would seriously this time cancel my service and go with Rogers, as for that I am paying for right now with Bell is not worth it.

i don't see how Rogers service is any more reliable, or how the programming is any better (considering we both have almost the exact same channels)...and you are being naive if you think Rogers doesn't increase their prices (in fact, March 1st is their most recent one)...that said, if you think the grass is greener on the other side, you have the option to see for yourself...i hear on a daily basis the exact same things you mentioned in your post from Rogers customers.

[DiscoStu]

I understand your frustration...and totally belive you. Notes in the system if agent use the tool we call Multi Vu (which we should on all calls) are pre formed. All we need to do is to fill the note in. In the deactivation note there is a part were in says advised of the 50$ reactivation charge, all we do is add :Y. If the CSR wanted, and even the supervisor he could have requested a satisfaction credit for that 50$. That would have saved an escalation to deactivation and a lost customer.

Too bad you didn't get me on the line...I would have credit it for you!

Agent Express V, I wish there more reps like you on the phone and the other girl I was speaking to who are more understanding rather then blatently assuming I was looking for discounts like both the manager and the retention rep did. If you reviewed my account I did not call in on a frequent basis complaining about price increases and getting freebies on a frequent basis. To me it doesnt make sense that a person of senior level and a loyalty representive would let a good customer of 3 years over a $50 charge, it just amazes me.

i don't see how Rogers service is any more reliable, or how the programming is any better (considering we both have almost the exact same channels)...and you are being naive if you think Rogers doesn't increase their prices (in fact, March 1st is their most recent one)...that said, if you think the grass is greener on the other side, you have the option to see for yourself...i hear on a daily basis the exact same things you mentioned in your post from Rogers customers.

dirtyjeffer, I did my reseach and have found that rogers is better in pricing and support, if my cable lines were down, I would get a technician come out to my residence to fix the problem free of charge, with exvu? $80 charge on my invoice.

Also I do not care that much about price increases, as everything now a days have increased in price, gas, hydro, water, fastfood, bus fares etc. I have accepted the fact that price increases are inevitible and bitching about them is pointless as I have no power to control increase, The the fact that Bell is increasing their prices yet I am not getting quality service (customer service wise) it makes a one want to look into alternative, and that alternative is Rogers, sure the grass might not be greener but at least I have had more positive experiences with them (having cellphone and internet services with them and free basic cable.) where they would care and listen to my concerns and appriciate me for my loyality. I so far have gotten nothing with Bell, being a landline customer for 10 years and a ex-vu for 3-4.