Leaving BTV or got a Rant then post it here!

[ken0042]

Whiteknight, you have options.

A- Block adult content
B- Block certain channels (manually)
C- Create a favourites list.

[mac dude]

There is a lot of anger going on towards Bell. My advice would be - Don't stay on hold and work yourself up so much, the only one it affects is you.

Bell is not perfect and I'm not here to defend them. Neither is Rogers nor any big business. If you're dissatisfied, go with someone else. But I find that respect to the CSR who's just earning a paycheck tends to get you further than yelling. Sometimes they still mess up and it can and does make you upset, but I find CSR's (people) in general tend to get "standoffish" if you're angry from the start of the call - and will likely do less for you.

Home Phone Service: I'm going to always keep my phone service with Bell because I work with a company that will be assisting Rogers with the home phone service and I have no faith in the company/it's network I earn my paycheck for.

It's time for me to move on and follow my path in film again.


Edit: Changed wording to better reflect my thoughts

[powerstream]

Ok, remember my post about the multi-switch fee $85 that appeared on my bill from nowhere? after a 2 months "investigation" these idiots finally refunded it on my recent statement.

Just when i thought i was through running around and calling bell, trying to figure out how dubious charges appeared on my bill, now i have found another charge: satellite care package at $5.95 a month. i know what it is and i NEVER ORDERED IT! and yet it's on my bill.

It happened before, this satellite care package. shortly after i signed up with them this charge showed up on my bill. i called them and they cancelled it. now it appears on the bill again. and i thought rogers had the tendency to add **** that i never even ordered. bell is worse!

It's the third time in 7 months that i discovered they're bill me for something that i never ordered. just what kind of incompetent idiots are working there?! i just feel sorry for all the people out there who pay their bills automatically without carefully going over the charges, or those who are on pre-authorized payment plans, letting bell and other companies practically steal from your bank account.

[hugh]

i had them try and sell me the satellite care package.

They called one night and after the pitch I said, one of my LNB's is not working will you fix it?

They said no because its a pre-existing problem.

I said, I understand thanks for calling.

They then asked me again, do you want the service?

I say not unless they want to fix my pre-existing problem.

they said they don't do that. I said, "I understand so no thank-you"

They then asked "why don't you want it?"

I said because I only have one problem and the plan doesn't cover that.

they said "what problem is that?"

I said my lnb problem.

They said "we don't cover pre-existing problems?" but would you like the service?

I hung up.

[audiofool]

Persistent little critters, ain't they ?

Following the old sales adage "if you throw enough crap against the wall, some of it's bound to stick".

Persistence doesn't always wear down resistance, sometimes it just blows up in yer face.

[EVUCSR]

Selling is part of any business, however if you got something you never asked for that's a different story.

I'd check and see if they cancelled the dish care package correctly. If you cancel before one year there's an automatic penalty generated by the billing system, I think it's 25$. You may see that on your next bill.

[Q]

Originally Posted by dirtyjeffer

if you don't get a response back within 48 hours, send it again, letting them know this is the second time you are sending it.

So now it is a week and a half. Should I send a third now? There seems to be a pattern developing here?!>

[mac dude]

Originally Posted by joedoe

So now it is a week and a half. Should I send a third now? There seems to be a pattern developing here?!>

Maybe I should take some of my thoughts back. That's terrible...... a week and a half... yikes.

[EVUCSR]

For the person having trouble e-mailing exec office. Just write in the e-mail that you want to discuss the situation and then do an upgrade. They'll call you in less then five minutes

[Damnit]

Hey EVUCSR,

I know bell doesn't make any money on the rec. When I wanted to buy the 5900 at 125.00 and the 6100 at full price as wellas enhance my channel package to the max .I offered to sign a 1 ,2 , 3 year contract...still no dice....All I ask them was. Was it worth losing all that business. ie cell, internet,sat. etc....

[Q]

Originally Posted by EVUCSR

For the person having trouble e-mailing exec office. Just write in the e-mail that you want to discuss the situation and then do an upgrade. They'll call you in less then five minutes

I am not having trouble emailing them. They are just not responding back to me. I wouldn't doubt that it would work. As long as money is being sucked in they don't care.

[hugh]

Was it worth losing all that business.

Interesting isn't it. I've had a few problems with my phone and Sympatico service over the years but generally, I found them realiable and satisfactory services.

My problems with ExpressVu have led me to turn off ExpressVu.

When I did have some Issues with Sympatico a few months, my anger with ExpressVu was such that I thought, I might as well switch.

I currently have Primus VoIp for my business line (not home) but I think when Rogers comes out with VoIP, I will probably switch from Bell if its price competitive. Why? Just cause!

The result is the rudeness of ExpressVu and crappy quality will have cost them my Internet, phone and television business. Probably cell too since I will probably will consolidate on one bundle in the next 6 months.

[Q]

Hugh,

That may be the case with me as well. I have awhile to go on my contract but I am debating to cancel everything phone, internet, EVU anyways.

If I do wait till the end............it will take a lot for me to stay. I have been happy with my sympatico but because of EVU I now want to cancel everything.

It is not just 1 thing, or 2 or 3 or 10. It is all the time. The only positive thing I can say is that digital bundle phone number they added. I have called it twice and got through to someone immedietely and they were what a CSR should be. Unfortenetely both times I had to be transferred to EVU and had to wait usual long times.

[Damnit]

Hugh, you took the words out of my mouth...except I have already made the change....NOT once did someone at expressvu try to stop me....I work in sales, and would do anything to stop a customer from crossing the street...hopefully with all the pissed off people on this board, Maybe they might wake up and smell the coffee...................I doub't it Oh ya rogers launches voip in July...........How do u find it works at yor business....

[EVUCSR]

Originally Posted by Damnit

Hugh, you took the words out of my mouth...except I have already made the change....NOT once did someone at expressvu try to stop me....I work in sales, and would do anything to stop a customer from crossing the street...hopefully with all the pissed off people on this board, Maybe they might wake up and smell the coffee...................I doub't it Oh ya rogers launches voip in July...........How do u find it works at yor business....

It's a big "merry go - round" Do you know how many people Bell reps talk to everyday because a sub is ticked off at Rogers, or countless other competitors? I'm surprised you say that no CSR tried to save your business, they try to bend over backwards when they are at fault and a client tries to leave, then there's the loyalty team that takes over if the CSR loses the customer. It's all relative. Subs also call before their loyalty "free month" is over and try to complain about something so they get another free month, those subs aren't even worth the effort in my opinion. If they call and yell to disconnect just for another freebie they should get disconnected without offers of retention. If you want high quality digital then Bell is the way to go and they will try to keep you happy, if you want analog and gimmicks then go accross the street.