LGE Official DLP Replacement Set Thread - Page 6 - Canadian TV, Computing and Home Theatre Forums

hugh · 2005-03-29, 10:39 PM

Danny, thanks for posting.

Someone (Kinstud?) mentioned that you could tell in the service menu. When I asked LG, they said you could but it was "unreliable" and only the s/n would determine for sure.

Once again if your s/n begins with 404KT, 405KT or 406KT then you probably have the HD2 whereas 407KT and above is HD2+ but that is conjecture.

Veee · 2005-03-31, 09:03 AM

Has anyone heard from LG as to when they will be receiving thier replacement TV?

JesseJ · 2005-03-31, 09:26 AM

Quote:

Originally Posted by hugh

Someone (Kinstud?) mentioned that you could tell in the service menu. When I asked LG, they said you could but it was "unreliable" and only the s/n would determine for sure.

Wasn't me, I thoguht it was Michael TLV, but I will go back and scan the thread.
Edit: It was alou in the other thread:
http://digitalhomecanada.com/forum/s...0&postcount=28

Michael TLV · 2005-03-31, 09:32 AM

Greetings

Thank you ...

Regards

alou · 2005-03-31, 09:36 AM

It was me...based on what the LG tech guy told me. But he didn't divulge which numbers. He said only an authorized technician should be in the service menu. And he did say that the ONLY way to get into the service menu was with a special remote. So I said, "I can get in without a special remote, but is this the same menu? Is there another menu?" Again, he wouldn't divulge anything. So everything I know is hearsay...nothing proven.

I went into my service menu and copied down all the numbers. See if they change when I get my new TV.

(Not sure if I should be posting the method I use to get into the service menu...but I found it on the web

)

Al

Michael TLV · 2005-03-31, 10:02 AM

Greetings

The Service remote just gives faster access into the SM ... and it also gives access into one addition SM section I believe.

CCF codes are available for this remote for those looking for it.

regards

hugh · 2005-03-31, 10:04 AM

al, feel free to post instructions, its not illegal and I'm sure folks will be interested!

alexis · 2005-03-31, 11:09 AM

V, I have not heard anything back on my inquiries. Has anyone phoned?

recre8 · 2005-03-31, 12:04 PM

I sent my information in this morning via the LG site link. Received a message back within an hour from representative asking me to call with my serial no.

Have to do that after work. I will let you know.

Great site - excellent work Hugh. I have been lurking for months and made several purchases based on this forum (my LG DLP being one of them).

alou · 2005-03-31, 01:10 PM

To access the service menu, hold down the Menu button on the TV, while pressing the Menu button on the remote (and pointing it at the IR receiver on the TV), for about 5 seconds.

But I have not found an easy way to return to the service menu after performing a task. I can only "Exit" and then I have to repeat the steps over again to get back in. Which is annoying enough to keep me out!!

rogerduvernay · 2005-03-31, 01:31 PM

V - Alexis
Still waiting for a reply from LG.

I was wondering! Should the dealer be providing follow-up
information concerning the replacement of our TV ?
As comparison, when an automobile manufacturer has a recall
of any kind, it is the dealer who most likely will be
making arrangements for a replacement, repair, etc.
From what I have been told at my local FS store, they have
not been contacted from LG, and are not aware of any problem.
Are we to understand that only the customers reading the
DHC web site will have their TV replaced!
Thanks, HUGH and Digital Home Canada!
What is the dealer's responsabily in this matter.
Roger

Evileye · 2005-03-31, 01:38 PM

My 44" has a July manufacturing date.
LG rep responded and told me I had the HD2+ DMD.

I replied back and asked if July was the date that the 44's started having the new chip and she replied that I was correct.

JesseJ · 2005-03-31, 01:43 PM

Quote:

Should the dealer be providing follow-up information concerning the replacement of our TV ?

I was the one who actually made my dealer (sounds like drugs) aware of the problem. I don't think they should contact everyone, it should be up to the manufacturer. It may be different with cars, as some things may be safety issues. I'm not aware of the consumer requirements on non-safety issues.

hugh · 2005-03-31, 01:57 PM

Quote:

Are we to understand that only the customers reading the
DHC web site will have their TV replaced!

Yes, I've Googled it and it appears we're it.

daveycanuck · 2005-03-31, 02:12 PM

Quote:

Originally Posted by daveycanuck

44", 405KT00899, May 2004
Waiting for a response from LG but based on what I've seen here I'll be surprised if my had an HD2+.

Got my response today - no HD2+. Now to find out when the replacements are going out. It sounds like we're all getting Maria's canned response so far - any delivery dates or details yet?

2005-03-29, 10:39 PM	#76
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,501	Danny, thanks for posting. Someone (Kinstud?) mentioned that you could tell in the service menu. When I asked LG, they said you could but it was "unreliable" and only the s/n would determine for sure. Once again if your s/n begins with 404KT, 405KT or 406KT then you probably have the HD2 whereas 407KT and above is HD2+ but that is conjecture. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2005-03-31, 09:32 AM	#79
Michael TLV Join Date: Aug 2002 Location: Calgary, Alberta Posts: 1,102	Greetings Thank you ... Regards __________________ Michael @ TLVExperience ISF/THX Video Systems Instructor

2005-03-31, 10:02 AM	#81
Michael TLV Join Date: Aug 2002 Location: Calgary, Alberta Posts: 1,102	Greetings The Service remote just gives faster access into the SM ... and it also gives access into one addition SM section I believe. CCF codes are available for this remote for those looking for it. regards __________________ Michael @ TLVExperience ISF/THX Video Systems Instructor

2005-03-31, 10:04 AM	#82
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,501	al, feel free to post instructions, its not illegal and I'm sure folks will be interested! __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2005-03-31, 12:04 PM	#84
recre8 Join Date: Mar 2005 Location: Wolfville, NS Posts: 5	I sent my information in this morning via the LG site link. Received a message back within an hour from representative asking me to call with my serial no. Have to do that after work. I will let you know. Great site - excellent work Hugh. I have been lurking for months and made several purchases based on this forum (my LG DLP being one of them). Last edited by hugh; 2005-03-31 at 01:01 PM. Reason: removed CSR name and email address

2005-03-31, 09:03 AM	#77
Veee Join Date: May 2004 Location: Ottawa Posts: 534	Has anyone heard from LG as to when they will be receiving thier replacement TV?

2005-03-31, 09:36 AM	#80
alou Join Date: Mar 2005 Location: Calgary Posts: 37	It was me...based on what the LG tech guy told me. But he didn't divulge which numbers. He said only an authorized technician should be in the service menu. And he did say that the ONLY way to get into the service menu was with a special remote. So I said, "I can get in without a special remote, but is this the same menu? Is there another menu?" Again, he wouldn't divulge anything. So everything I know is hearsay...nothing proven. I went into my service menu and copied down all the numbers. See if they change when I get my new TV. (Not sure if I should be posting the method I use to get into the service menu...but I found it on the web ) Al

2005-03-31, 11:09 AM	#83
alexis Join Date: Mar 2005 Posts: 7	V, I have not heard anything back on my inquiries. Has anyone phoned?

2005-03-31, 01:10 PM	#85
alou Join Date: Mar 2005 Location: Calgary Posts: 37	To access the service menu, hold down the Menu button on the TV, while pressing the Menu button on the remote (and pointing it at the IR receiver on the TV), for about 5 seconds. But I have not found an easy way to return to the service menu after performing a task. I can only "Exit" and then I have to repeat the steps over again to get back in. Which is annoying enough to keep me out!!

2005-03-31, 01:31 PM	#86
rogerduvernay Join Date: Jun 2004 Location: Laval, quebec Posts: 227	V - Alexis Still waiting for a reply from LG. I was wondering! Should the dealer be providing follow-up information concerning the replacement of our TV ? As comparison, when an automobile manufacturer has a recall of any kind, it is the dealer who most likely will be making arrangements for a replacement, repair, etc. From what I have been told at my local FS store, they have not been contacted from LG, and are not aware of any problem. Are we to understand that only the customers reading the DHC web site will have their TV replaced! Thanks, HUGH and Digital Home Canada! What is the dealer's responsabily in this matter. Roger

2005-03-31, 01:38 PM	#87
Evileye Join Date: Dec 2004 Posts: 11	My 44" has a July manufacturing date. LG rep responded and told me I had the HD2+ DMD. I replied back and asked if July was the date that the 44's started having the new chip and she replied that I was correct.

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