Shaw DCT6412 Information / Questions / Problems - Page 67 - Canadian TV, Computing and Home Theatre Forums

BGY11 · 2008-11-03, 01:54 PM

The amp is indeed plugged in properly. It may have been provided by Shaw, but it's several years old.

Sounds like I may end up booking a service call after all then based on what you're saying (though later on this evening I could try removing one of the splitters from the equation and seeing if I get a signal then).

cmackay · 2008-11-03, 06:17 PM

Get rid of the amp and splitter first. The amp could be old enough that it won't pass the digital frequency's, I think it will need to be a 5-750Mhz or higher.
CMack

mitchymitch · 2008-11-03, 07:13 PM

For some odd reason my red recording light on the front my pvr will not turn off (even if it is not recording).

Oddly enough the red light is not on when the pvr is on. Although, when I turn off the pvr it stays on and will not go out.

Any ideas on how to fix this matter? It started just after the new software update.

DavidT · 2008-11-03, 08:10 PM

Turn off "RF Bypass" under Setup > Cable Box Setup.

BGY11 · 2008-11-03, 10:16 PM

CMackay hit the nail on the head with this one -- 5-300MHz is what my amp is rated for.

.....the splitter itself is working fine, as one end goes to my cable modem (and Shaw Guru confirmed it was getting a good signal). The amp is not connected to the cable modem.

Would Shaw provide an amp for me then, or would the quickest way be for me just to buy one that is rated accordingly? (Shaw service calls would take a few days)

(EDIT: from what I see in other forums, Shaw would help out). Looks like that's the route I'll go for sure now.

eclipz · 2008-11-06, 01:38 PM

Quote:

For some odd reason my red recording light on the front my pvr will not turn off (even if it is not recording). Oddly enough the red light is not on when the pvr is on. Although, when I turn off the pvr it stays on and will not go out. Any ideas on how to fix this matter? It started just after the new software update.

Could it be the message indicator? I know there's been a couple times where I look at the PVR and think "what I am recordning" only to realize it's just a new message. If it's not that then try unplugging the power cable, not just the power button.

d.glen · 2008-11-06, 11:39 PM

I seem to have lost my skip back and skip forward functions on the remote. I tried the codes listed at the beginning of this thread (code 173) and can't get it to work. I know I have the codes somewhere but can't find them, can anyone help me (I have a 6208)?

Thanks

BGY11 · 2008-11-14, 10:35 PM

Just over a week after using my PVR, and already I've messed it up.... not good. I'm guessing I'm out of luck with this one, but maybe there's something else I can try:

I decided today to purchase an HDMI cable to replace the component cables I was using. While trying to get at a cable, I believe I pulled the coax cable from my DCT6416 (it may have been loose to begin with). The back of the receiver (where the connector is) looks normal, but now I can't get a signal at all (OOB status shows 0.00 under SNR).

Is there some kind of reset I can do to the receiver, or am I SOL? (The receiver was purchased used, so I doubt i have a warranty through Shaw anyways).

BGY11 · 2008-11-16, 05:57 AM

It just dawned on me, that this was the first time trying to use the digital terminal after Shaw came out to remove the traps on the line (that were supposed to be preventing me from getting the upper-tiered analog channels). Now I'm wondering if that could have messed things up.

If this is the case, I definitely won't be happy with Shaw, since they screwed up that service call twice, and now this.....

Any thoughts before i call them later today?

Mr Crumb · 2008-11-16, 09:01 PM

Hi all,

I am interested in going with Shaw. I am buying a new tv and there is a deal at the store I am buying the tv at (Visions) where I can get the shaw HDPVR for $350.

Is there anything I should be aware about? Does Shaw cover any warrenties for the PVR, or will I just have to deal with Visions? Should I get an extended warrenty from Visions that covers the HDPVR?

Is it just better to get from Shaw directly? Say if the PVR has problems down the road...what do you think would happen? Would I have to deal with Visions, Shaw, or will they both tell me I have to deal with Motorola then?

BGY11 · 2008-11-16, 09:37 PM

Go ahead and get the PVR from Visions -- Shaw will cover the receiver if anything goes wrong. I believe the terminal has a 3-year warranty through Shaw, so there's no point in getting the extended warranty through Visions for the receiver.

Once you get the receiver, hook it up to your TV, and just call Shaw to get it activated on your account.

Shaw Guru · 2008-11-17, 11:10 AM

Also Mr. Crumb make sure you are getting the PVR model (normally sells for $498 right now) as the normal HD box (non-PVR) sells for $348. Just ensure you know what you are buying so you don't get home and wonder why you can't record.

Also the retailer (Vision) sells the product but Shaw will warranty everything and they are the ones you will call for assistance.

Mr Crumb · 2008-11-17, 05:29 PM

Thx for the advice.

flyte · 2008-11-25, 01:17 PM

Is the 6412's remote a "learning" remote? The documentation provided by the links in post #1 suggest that you can "cycle" thru all of the available pre-programmed codes until you find one that works. This, however, isn't "learning".

"Learning" means that the remote can watch another remote and learn about the IR signals that it fires off. Can the 6412's remote do that?

Basically, I want to purchase a generic PC USB IR remote and I want to make sure that I can use 6412's remote instead.

spitoon · 2008-11-25, 01:24 PM

Quote:

Originally Posted by flyte

Is the 6412's remote a "learning" remote? The documentation provided by the links in post #1 suggest that you can "cycle" thru all of the available pre-programmed codes until you find one that works. This, however, isn't "learning".

"Learning" means that the remote can watch another remote and learn about the IR signals that it fires off. Can the 6412's remote do that?

Basically, I want to purchase a generic PC USB IR remote and I want to make sure that I can use 6412's remote instead.

Yes, it has full 'learning' functions.

See Page 12 of the manual HERE.

2008-11-03, 06:17 PM	#992
cmackay Join Date: Sep 2007 Location: Salmon Arm, Samsung LN-T5265F, DCT-6416, B-Ray, Yamaha 6080, Energy Surround, Velodyne DPS-12B Sub. Posts: 99	Get rid of the amp and splitter first. The amp could be old enough that it won't pass the digital frequency's, I think it will need to be a 5-750Mhz or higher. CMack __________________ If you want my Cable Modem, you'll have to pry it from my cold dead hands...

2008-11-03, 07:13 PM	#993
mitchymitch Join Date: Nov 2006 Location: Vancouver (Westend) Posts: 48	DCT6416 - Red Recording Light (wont turn off) For some odd reason my red recording light on the front my pvr will not turn off (even if it is not recording). Oddly enough the red light is not on when the pvr is on. Although, when I turn off the pvr it stays on and will not go out. Any ideas on how to fix this matter? It started just after the new software update.

2008-11-17, 11:10 AM	#1002
Shaw Guru Veteran Join Date: Feb 2007 Location: BC. Shaw Cable, 42" Samsung DLP, 6416 w/expander & DCX3400 Posts: 1,900	Also Mr. Crumb make sure you are getting the PVR model (normally sells for $498 right now) as the normal HD box (non-PVR) sells for $348. Just ensure you know what you are buying so you don't get home and wonder why you can't record. Also the retailer (Vision) sells the product but Shaw will warranty everything and they are the ones you will call for assistance. __________________ Designated Shaw Employee representative for Cable & Digital Cable for Digital Home Forums.

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2008-11-03, 01:54 PM	#991
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,181	The amp is indeed plugged in properly. It may have been provided by Shaw, but it's several years old. Sounds like I may end up booking a service call after all then based on what you're saying (though later on this evening I could try removing one of the splitters from the equation and seeing if I get a signal then).

2008-11-03, 08:10 PM	#994
DavidT Join Date: Aug 2007 Location: Oakville, Ontario Posts: 438	Turn off "RF Bypass" under Setup > Cable Box Setup.

2008-11-03, 10:16 PM	#995
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,181	CMackay hit the nail on the head with this one -- 5-300MHz is what my amp is rated for. .....the splitter itself is working fine, as one end goes to my cable modem (and Shaw Guru confirmed it was getting a good signal). The amp is not connected to the cable modem. Would Shaw provide an amp for me then, or would the quickest way be for me just to buy one that is rated accordingly? (Shaw service calls would take a few days) (EDIT: from what I see in other forums, Shaw would help out). Looks like that's the route I'll go for sure now.

2008-11-06, 11:39 PM	#997
d.glen Join Date: Aug 2005 Posts: 43	I seem to have lost my skip back and skip forward functions on the remote. I tried the codes listed at the beginning of this thread (code 173) and can't get it to work. I know I have the codes somewhere but can't find them, can anyone help me (I have a 6208)? Thanks

2008-11-14, 10:35 PM	#998
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,181	Just over a week after using my PVR, and already I've messed it up.... not good. I'm guessing I'm out of luck with this one, but maybe there's something else I can try: I decided today to purchase an HDMI cable to replace the component cables I was using. While trying to get at a cable, I believe I pulled the coax cable from my DCT6416 (it may have been loose to begin with). The back of the receiver (where the connector is) looks normal, but now I can't get a signal at all (OOB status shows 0.00 under SNR). Is there some kind of reset I can do to the receiver, or am I SOL? (The receiver was purchased used, so I doubt i have a warranty through Shaw anyways).

2008-11-16, 05:57 AM	#999
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,181	It just dawned on me, that this was the first time trying to use the digital terminal after Shaw came out to remove the traps on the line (that were supposed to be preventing me from getting the upper-tiered analog channels). Now I'm wondering if that could have messed things up. If this is the case, I definitely won't be happy with Shaw, since they screwed up that service call twice, and now this..... Any thoughts before i call them later today?

2008-11-16, 09:01 PM	#1000
Mr Crumb Rookie Join Date: Nov 2008 Posts: 12	Hi all, I am interested in going with Shaw. I am buying a new tv and there is a deal at the store I am buying the tv at (Visions) where I can get the shaw HDPVR for $350. Is there anything I should be aware about? Does Shaw cover any warrenties for the PVR, or will I just have to deal with Visions? Should I get an extended warrenty from Visions that covers the HDPVR? Is it just better to get from Shaw directly? Say if the PVR has problems down the road...what do you think would happen? Would I have to deal with Visions, Shaw, or will they both tell me I have to deal with Motorola then?

2008-11-16, 09:37 PM	#1001
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,181	Go ahead and get the PVR from Visions -- Shaw will cover the receiver if anything goes wrong. I believe the terminal has a 3-year warranty through Shaw, so there's no point in getting the extended warranty through Visions for the receiver. Once you get the receiver, hook it up to your TV, and just call Shaw to get it activated on your account.

2008-11-17, 05:29 PM	#1003
Mr Crumb Rookie Join Date: Nov 2008 Posts: 12	Thx for the advice.

2008-11-25, 01:17 PM	#1004
flyte Join Date: Jul 2005 Location: Calgary Posts: 259	Is the 6412's remote a "learning" remote? The documentation provided by the links in post #1 suggest that you can "cycle" thru all of the available pre-programmed codes until you find one that works. This, however, isn't "learning". "Learning" means that the remote can watch another remote and learn about the IR signals that it fires off. Can the 6412's remote do that? Basically, I want to purchase a generic PC USB IR remote and I want to make sure that I can use 6412's remote instead.