Rogers TMNOD

dartchucker · 2004-10-03, 01:27 AM

I have been trying to access the TMNOD on channel 208, it appears to go through the authorization phase and then this hourglass appears and a message that settop is in broadcast mode. Also the text [experienceing difficulty, please channel off and back on] appears. I have tried doing that and it freezes, I can only change the channel through the guide and scrolling to another channel. The settop is a sa 3200, I also have several splitters and amps but at present I'm getting clear reception on all channels. Any ideas or help would be greatly appreciated.

thenewdc · 2004-10-03, 07:56 AM

IF you are using Radio Shack amplifiers you may be blocking the Return Path for the Digital box to communicate with the Computers at Rogers. That may be your only problem. You need an amp that passes signals in both directions, or at least amplifies the incoming signal and passes the Reverse signal. Several of these amps from Radio Shack block the reverse. I had that problem way back, and Rogers came out and installed one of their own amps, and it fixed the problem

oblender · 2004-12-02, 09:43 AM

I am experiencing the same problem with my stb. I've already had one tech out to my place. They told me something about a noise problem on my line and said that they would escalate to the maintenance dept to fix. I'm still experiencing the same problem. I've called again and they are sending another tech out to my place. Your stb should be able to get an ip address from the server at rogers and for some reason it's not communicating back to rogers. I'm wondering if this issue is a result of the digital duplication of the analog channels and some of rogers areas not being 867mhz and only 750.

kmacp · 2006-01-07, 10:21 AM

I understand this has been discussed many times, but here's our story. We have had this error message about 4 times this past week. There is a splitter on our line that Rogers installed. It has worked fine for the past year with our PVR and 2 & 1/2 years with our regular digital cable. It seems to usually last a few hours and then "fix itself". However when we call Rogers for support they tell us to reboot and then all of a sudden our box is no longer authorized, so we can't access any of our digital channels. They can't communicate with the unit, so they send a repair person. Inevitably the box has somehow righted itself the next day by the time the technician gets there and they tell us the signal is fine. I have no idea what could now be causing this... He replaced the splitter yesterday, tested it, replaced a cable tested it, everything's good. We pay over $100 a month for our cable, we shouldn't have to have a weekly appointment with Rogers techs. So frustrating.

Mole · 2006-01-07, 11:07 AM

Quote:

Originally Posted by kmacp

I understand this has been discussed many times, but here's our story. We have had this error message about 4 times this past week. There is a splitter on our line that Rogers installed. It has worked fine for the past year with our PVR and 2 & 1/2 years with our regular digital cable. It seems to usually last a few hours and then "fix itself". However when we call Rogers for support they tell us to reboot and then all of a sudden our box is no longer authorized, so we can't access any of our digital channels. They can't communicate with the unit, so they send a repair person. Inevitably the box has somehow righted itself the next day by the time the technician gets there and they tell us the signal is fine. I have no idea what could now be causing this... He replaced the splitter yesterday, tested it, replaced a cable tested it, everything's good. We pay over $100 a month for our cable, we shouldn't have to have a weekly appointment with Rogers techs. So frustrating.

The next time you call, ask them to look at the boxes data and levels before you reboot.

kmacp · 2006-01-07, 08:15 PM

thanks for the advice, they're sending another technician tomorrow morning. The problem is they can't see our box at all, so I'm not sure they'd be able to get any levels off of it?
When my boyfriend called today they refused to proceed until he rebooted the box, but when we do that we lose all our channels and we were only having a problem with on demand so he didn't want to do it. They said they couldn't help us unless we unplugged and replugged in the box.

57 · 2006-01-08, 02:49 PM

It sounds as though there is something "upstream" of your STB that is interfering with two-way communication between the STB and their head end. This could be a faulty splitter (one not rated for 5-1000MHz) or a number of other items (like running the signal through a TV or VCR first).

Problems should disappear if the STB is plugged in without anything upstream. If it functions properly, then you should be easily able to track down the source of the issue.

beppy · 2006-01-21, 02:49 AM

i just got my set top box today. the channels couldn't be authorized with my splitter in place, i had to take it off.

Can i put my splitter back up now that its authorized? If not, would buying an amp fix the problem? also if i do buy an amp, what do i look for? how do i know if what i am buying is an amp?

SMCKINNON24 · 2006-01-21, 12:36 PM

No. U shouldn;t add the Amp back on. If u had problems before u will experience issues down the road. My Recommendation only use Rogers Approved Amplipher. then somethign wrong they can fix and replace it.

57 · 2006-01-21, 12:37 PM

Is your splitter rated for 5-1000 MHz? An amp will not necessarily fix the problem if the splitter is blocking the return signal.

2004-10-03, 01:27 AM	#1
dartchucker Join Date: Oct 2004 Posts: 1	Rogers TMNOD I have been trying to access the TMNOD on channel 208, it appears to go through the authorization phase and then this hourglass appears and a message that settop is in broadcast mode. Also the text [experienceing difficulty, please channel off and back on] appears. I have tried doing that and it freezes, I can only change the channel through the guide and scrolling to another channel. The settop is a sa 3200, I also have several splitters and amps but at present I'm getting clear reception on all channels. Any ideas or help would be greatly appreciated.

2006-01-08, 02:49 PM	#7
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 41,646	It sounds as though there is something "upstream" of your STB that is interfering with two-way communication between the STB and their head end. This could be a faulty splitter (one not rated for 5-1000MHz) or a number of other items (like running the signal through a TV or VCR first). Problems should disappear if the STB is plugged in without anything upstream. If it functions properly, then you should be easily able to track down the source of the issue. __________________ 57's Home Theatre (Latest equipment/photos) 57's Optimization Services

2006-01-21, 12:36 PM	#9
SMCKINNON24 Join Date: Sep 2003 Location: Rogers Cable, Scarborough, Ontario Canada Posts: 1,029	No. U shouldn;t add the Amp back on. If u had problems before u will experience issues down the road. My Recommendation only use Rogers Approved Amplipher. then somethign wrong they can fix and replace it. __________________ Rogers Digtal Cable SA3200/PVR8000(2), 6 Theme Packs,TMN Movie Bundle, Playboy, Hustler + X, Super Sports Pak

2006-01-21, 12:37 PM	#10
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 41,646	Is your splitter rated for 5-1000 MHz? An amp will not necessarily fix the problem if the splitter is blocking the return signal. __________________ 57's Home Theatre (Latest equipment/photos) 57's Optimization Services

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2004-10-03, 07:56 AM	#2
thenewdc Veteran Join Date: Oct 2003 Posts: 1,724	IF you are using Radio Shack amplifiers you may be blocking the Return Path for the Digital box to communicate with the Computers at Rogers. That may be your only problem. You need an amp that passes signals in both directions, or at least amplifies the incoming signal and passes the Reverse signal. Several of these amps from Radio Shack block the reverse. I had that problem way back, and Rogers came out and installed one of their own amps, and it fixed the problem

2004-12-02, 09:43 AM	#3
oblender Join Date: Sep 2003 Location: Downtown Toronto near Bloor and Jarvis Posts: 33	I am experiencing the same problem with my stb. I've already had one tech out to my place. They told me something about a noise problem on my line and said that they would escalate to the maintenance dept to fix. I'm still experiencing the same problem. I've called again and they are sending another tech out to my place. Your stb should be able to get an ip address from the server at rogers and for some reason it's not communicating back to rogers. I'm wondering if this issue is a result of the digital duplication of the analog channels and some of rogers areas not being 867mhz and only 750.

2006-01-07, 10:21 AM	#4
kmacp Join Date: Jan 2006 Posts: 7	I understand this has been discussed many times, but here's our story. We have had this error message about 4 times this past week. There is a splitter on our line that Rogers installed. It has worked fine for the past year with our PVR and 2 & 1/2 years with our regular digital cable. It seems to usually last a few hours and then "fix itself". However when we call Rogers for support they tell us to reboot and then all of a sudden our box is no longer authorized, so we can't access any of our digital channels. They can't communicate with the unit, so they send a repair person. Inevitably the box has somehow righted itself the next day by the time the technician gets there and they tell us the signal is fine. I have no idea what could now be causing this... He replaced the splitter yesterday, tested it, replaced a cable tested it, everything's good. We pay over $100 a month for our cable, we shouldn't have to have a weekly appointment with Rogers techs. So frustrating.

2006-01-07, 08:15 PM	#6
kmacp Join Date: Jan 2006 Posts: 7	thanks for the advice, they're sending another technician tomorrow morning. The problem is they can't see our box at all, so I'm not sure they'd be able to get any levels off of it? When my boyfriend called today they refused to proceed until he rebooted the box, but when we do that we lose all our channels and we were only having a problem with on demand so he didn't want to do it. They said they couldn't help us unless we unplugged and replugged in the box.

2006-01-21, 02:49 AM	#8
beppy Join Date: Dec 2005 Location: Scarborough, Toronto, Ontario Posts: 94	i just got my set top box today. the channels couldn't be authorized with my splitter in place, i had to take it off. Can i put my splitter back up now that its authorized? If not, would buying an amp fix the problem? also if i do buy an amp, what do i look for? how do i know if what i am buying is an amp?