Rogers E-Mail Gone - Now Chat - Canadian TV, Computing and Home Theatre Forums

bwgreen · 2012-06-12, 09:06 AM

I was looking for the e-mail address for Rogers Cable Support - I am seeing what kind of written answer they will give regarding the availability of Space HD & Discovery HD. I went to their website - under Email the only option were for Corporate or Media. I found an address from an email from them a few weeks ago - datasupport@rci.rogers.com Does anyone know if this address still works? I got a message back fairly quickly telling me about their Live Chat support - but I don't want to use Live Chat (I'm at work). Is my request going to die somewhere?

Hooter · 2012-06-12, 09:12 AM

Apparently Rogers has discontinued support through email. The only two choices now are live chat or a phone call!

bwgreen · 2012-06-12, 09:28 AM

Thanks. It's nice to know that, in light of their constantly rising prices, they are continuing to offer the best solutions that they can!

Exid0r · 2012-06-12, 06:06 PM

You could go "old school".

My latest Rogers bill shows another method of contact...Fax

Fax Customer Service at 1-800-331-2322

I would be curious to see how/if Rogers responds to a Fax.

icemankent · 2012-07-04, 11:03 AM

Well it USED to be that we could email digitaltvsupport@rci.rogers.com to tell them what to fix.

I just did that - and here's the auto-response I got back:
-----------------------------------
Hello,
We are pleased to announce that all new and ongoing inquiries have the option of being addressed in real-time and within one interaction via our Live Chat service.
To ensure your inquiry is addressed, please click one of following links Contact Usor Supportand select the most appropriatesupport option.
You may also consider visiting our Community Forums where you can search, or post a question, to find an answer from other customers. With over 300 posts per week and 60,000 members, you’re bound to find the solution you need.
Thank you,
Rogers
------------------------------------

Now I have to take MORE time out of my day to do back-and-forth CHAT about the issue where my original email to them was clear and concise.

Sigh.
I've had enough of this.

bwgreen · 2012-07-04, 11:14 AM

Apparently Rogers has decided it is better for all of us to use chat instead of e-mail - so they can tell us that our problems are not problems and the new guide is working properly. So, as far as I can tell, e-mails are being ignored and deleted automatically. I sent them one a few weeks ago and got no response (other than the one you show!)

2012-06-12, 09:06 AM	#1
bwgreen Join Date: Apr 2005 Posts: 56	Rogers E-Mail Gone - Now Chat I was looking for the e-mail address for Rogers Cable Support - I am seeing what kind of written answer they will give regarding the availability of Space HD & Discovery HD. I went to their website - under Email the only option were for Corporate or Media. I found an address from an email from them a few weeks ago - datasupport@rci.rogers.com Does anyone know if this address still works? I got a message back fairly quickly telling me about their Live Chat support - but I don't want to use Live Chat (I'm at work). Is my request going to die somewhere?

2012-06-12, 06:06 PM	#4
Exid0r DHC Supporter Join Date: Dec 2006 Location: Brampton, Ontario Posts: 491	You could go "old school". My latest Rogers bill shows another method of contact...Fax Fax Customer Service at 1-800-331-2322 I would be curious to see how/if Rogers responds to a Fax. __________________ Rogers SA8300HD \| LG 60PA6500 \| LG BP200 \| LG NB3520A \| Panasonic DMP-BD60 \|

2012-07-04, 11:03 AM	#5
icemankent Join Date: Nov 2009 Location: Ottawa, Ontario Posts: 173	Support change Well it USED to be that we could email digitaltvsupport@rci.rogers.com to tell them what to fix. I just did that - and here's the auto-response I got back: ----------------------------------- Hello, We are pleased to announce that all new and ongoing inquiries have the option of being addressed in real-time and within one interaction via our Live Chat service. To ensure your inquiry is addressed, please click one of following links Contact Usor Supportand select the most appropriatesupport option. You may also consider visiting our Community Forums where you can search, or post a question, to find an answer from other customers. With over 300 posts per week and 60,000 members, you’re bound to find the solution you need. Thank you, Rogers ------------------------------------ Now I have to take MORE time out of my day to do back-and-forth CHAT about the issue where my original email to them was clear and concise. Sigh. I've had enough of this. __________________ Pioneer Kuro 151FD \| Pioneer VSX-1326-K \| Paradigm Speakers \| PS3 Slim+Fat \| 2,Cisco 8642 \| Panasonic TC-P65VT50 Last edited by 57; 2012-07-04 at 11:47 AM. Reason: Moved to existing thread.

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2012-06-12, 09:12 AM	#2
Hooter Join Date: Sep 2009 Location: Toronto Posts: 160	Apparently Rogers has discontinued support through email. The only two choices now are live chat or a phone call!

2012-06-12, 09:28 AM	#3
bwgreen Join Date: Apr 2005 Posts: 56	Thanks. It's nice to know that, in light of their constantly rising prices, they are continuing to offer the best solutions that they can!

2012-07-04, 11:14 AM	#6
bwgreen Join Date: Apr 2005 Posts: 56	Apparently Rogers has decided it is better for all of us to use chat instead of e-mail - so they can tell us that our problems are not problems and the new guide is working properly. So, as far as I can tell, e-mails are being ignored and deleted automatically. I sent them one a few weeks ago and got no response (other than the one you show!)