Loading. One moment please - Canadian TV, Computing and Home Theatre Forums

Kris.urban08 · 2012-04-25, 03:56 PM

Anyone else encounter this "loading. One moment p,ease". Only on certain channels on the Cisco 4642 hd box with new ipg, it happened all of a sudden and I can't figure out why. Channel never loads.

jvincent · 2012-04-25, 04:05 PM

I'm pretty sure you see that when an SDV (switched digital video) change is happening. It is possible that the channel being requested can't be made available, which would explain why it doesn't ever load.

Do you have other boxes where you get different behaviour?

Kris.urban08 · 2012-04-25, 04:09 PM

Should that sdv happen for days? My other nonhd box has no issue

yyzlhr · 2012-04-25, 04:11 PM

I see this message for a couple of seconds when the channel has already loaded.

57 · 2012-04-25, 04:13 PM

With SDV you usually get a message similar to "this channel not currently available".

"One moment please" usually indicates that there is an issue with the STB locking onto the channel, which could be STB or signal or connection related (usually a poor connection/splitter). Have you checked your signal strength and S/N ratio?

http://www.digitalhome.ca/forum/showthread.php?t=17719 See also post 10 of the thread for SDV and other issues and how to resolve.

Useful post for those new to the forum - FAQs, Search tips, Optimization, etc:

http://www.digitalhome.ca/forum/showthread.php?t=57741

Kris.urban08 · 2012-04-25, 04:28 PM

Signal power is 1 and db is 36. That's good no? Plus it worked before. Thisis why I don't pay for this crappy service!

57 · 2012-04-25, 04:29 PM

Do a reboot?

Kris.urban08 · 2012-04-25, 04:34 PM

Done that few times now

57 · 2012-04-25, 06:00 PM

Swap the the STBs and see if the problem stays at the connection or goes with the STB. (I realize that's not the greatest test since the other is SD)

ruben308 · 2012-04-26, 08:40 AM

Quote:

Originally Posted by 57

Swap the the STBs and see if the problem stays at the connection or goes with the STB. (I realize that's not the greatest test since the other is SD)

I don't get this event on my Scientific Atlanta 4250HD box.

Kris.urban08 · 2012-04-30, 08:07 PM

Ok some more testing and more confusion....took the box to my parents, all channels worked no problem, Took it upstairs at my house and some channels don't work again, however, upstairs my sd box shows all channels

57 · 2012-04-30, 11:43 PM

Different STBs can require different signals or be affected in different ways. If you have a cordless phone, these can cause interference if there is a poor connection nearby. Try unplugging the "main" phone. I assume you're testing the signal on the affected channel? Call Rogers.

Kris.urban08 · 2012-06-01, 09:20 PM

Am I the only one having this problem?? None of the suggestions fixed the problem...any others?

57 · 2012-06-01, 11:48 PM

Per the last line of post 12 - Call Rogers? They can check your signal, etc remotely and schedule a visit if necessary.

Kris.urban08 · 2012-06-03, 07:26 PM

That is not an option

2012-04-25, 03:56 PM	#1
Kris.urban08 Rookie Join Date: Apr 2012 Posts: 9	Loading. One moment please Anyone else encounter this "loading. One moment p,ease". Only on certain channels on the Cisco 4642 hd box with new ipg, it happened all of a sudden and I can't figure out why. Channel never loads.

2012-04-25, 04:05 PM	#2
jvincent Moderator Join Date: Nov 2002 Location: Ottawa Posts: 5,371	I'm pretty sure you see that when an SDV (switched digital video) change is happening. It is possible that the channel being requested can't be made available, which would explain why it doesn't ever load. Do you have other boxes where you get different behaviour? __________________ Android rocks!

2012-04-25, 04:13 PM	#5
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,340	With SDV you usually get a message similar to "this channel not currently available". "One moment please" usually indicates that there is an issue with the STB locking onto the channel, which could be STB or signal or connection related (usually a poor connection/splitter). Have you checked your signal strength and S/N ratio? http://www.digitalhome.ca/forum/showthread.php?t=17719 See also post 10 of the thread for SDV and other issues and how to resolve. Useful post for those new to the forum - FAQs, Search tips, Optimization, etc: http://www.digitalhome.ca/forum/showthread.php?t=57741 __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-04-25, 04:29 PM	#7
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,340	Do a reboot? __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-04-25, 06:00 PM	#9
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,340	Swap the the STBs and see if the problem stays at the connection or goes with the STB. (I realize that's not the greatest test since the other is SD) __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-04-25, 04:09 PM	#3
Kris.urban08 Rookie Join Date: Apr 2012 Posts: 9	Should that sdv happen for days? My other nonhd box has no issue

2012-04-25, 04:11 PM	#4
yyzlhr Join Date: Nov 2011 Posts: 719	I see this message for a couple of seconds when the channel has already loaded.

2012-04-25, 04:28 PM	#6
Kris.urban08 Rookie Join Date: Apr 2012 Posts: 9	Signal power is 1 and db is 36. That's good no? Plus it worked before. Thisis why I don't pay for this crappy service!

2012-04-25, 04:34 PM	#8
Kris.urban08 Rookie Join Date: Apr 2012 Posts: 9	Done that few times now

2012-04-30, 08:07 PM	#11
Kris.urban08 Rookie Join Date: Apr 2012 Posts: 9	Ok some more testing and more confusion....took the box to my parents, all channels worked no problem, Took it upstairs at my house and some channels don't work again, however, upstairs my sd box shows all channels

2012-04-30, 11:43 PM	#12
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,340	Different STBs can require different signals or be affected in different ways. If you have a cordless phone, these can cause interference if there is a poor connection nearby. Try unplugging the "main" phone. I assume you're testing the signal on the affected channel? Call Rogers. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-06-01, 09:20 PM	#13
Kris.urban08 Rookie Join Date: Apr 2012 Posts: 9	Am I the only one having this problem?? None of the suggestions fixed the problem...any others?

2012-06-01, 11:48 PM	#14
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,340	Per the last line of post 12 - Call Rogers? They can check your signal, etc remotely and schedule a visit if necessary. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-06-03, 07:26 PM	#15
Kris.urban08 Rookie Join Date: Apr 2012 Posts: 9	That is not an option

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