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Old 2012-01-01, 04:14 AM   #1
downbeat
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Default Shaw Cable promotions, programming packages and pricing discussion 2012

This thread is to discuss programming and packages available from Shaw Cable in 2012.
This is the thread to post in if you are investigating changing your programming on Shaw or investigating what is available on Shaw.
This thread replaces the previous thread, for 2011.
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Old 2012-01-01, 04:28 AM   #2
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Old 2012-01-01, 05:57 AM   #3
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Just to be totally clear on my opinion here.

Shaw

Scrap SPP altogether, go back to the drawing board and do the following (all the below should be allowed to be done online without ever picking up a phone)

1) allow me to view my existing subscribed channels in my account online
1a) eventually allow this to be pushed out to the gateway to allow automatic hiding of unsubscribed channels, though I'd accept just having the list so I can do it manually myself initially
2) show all existing packages applied to the account (names, codes etc)
3) indicate which packages (if any) are grandfathered and once removed cannot be re-added
4) allow me to add additional channels
5) allow me to add additional bundles
6) allow me to change my existing bundles and add additional bundles and channels
7) MOST IMPORTANT, after each change above, there should be a live listing showing channels I get and don't get, as a change is made, it should clearly update the live listing, ie green for subscribed, red for not subscribed.

If you can provide the above you'll literally obliterate the competition where self service is concerned. This also affects your bottom line, less need for CSR's spending long times on the phone working with a system that patently needs some serious overhauling. Secondly once people have clear information, they can make decisions faster and start ordering faster and easier, so more money to Shaw and sooner. The above is something my elderly parents could easily work with. When speaking with my StepFather last week, he indicated he's had enough of Shaw and doesn't even want to speak to them anymore, he'd rather live with any problems than try to talk to someone. That also directly affects Shaw's bottom line, people talk to each other, they'll be saying bad things, or worse yet, nothing at all. Relationships sell products and services and currently the relationship Shaw has with many of it's customers, to put it politely sucks. DH is a great site, but few of the majority will ever make it over here. It's up to you Shaw to fix this monster you've created.

Notwithstanding the above, I am more than happy to volunteer to alpha/beta test such a system and give copious amounts of feedback. Heck I'd be happy to regularly meet in person at focus group style events if that was needed.

Let's just get this thing fixed so we can all go back to enjoying our tv viewing
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Old 2012-01-01, 12:28 PM   #4
aeroplane
 
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Question Best Gateway programming deal?

What is the best current deal on the programming portion of the Gateway system? I am not talking about the hardware just programming for TV/Internet and Phone if its cheaper this way.

I get so confused with all the different offers and on top of that some secret sale their having.

Thanks
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Old 2012-01-01, 06:17 PM   #5
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Switched to the Personal TV/Best of HD package yesterday and am pleased to report that I just checked the Sportsnet One Companion channel on 302 to see if the Flames game is on and, sure enough, I'm getting it. So it appears that the companion channel is included in Best of HD, just like the U.S. time shift networks. And, of course, contrary to what we were told by CSRs.

Kudos to Shaw Champ (and others here) for letting us know what's really going on.
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Old 2012-01-01, 06:31 PM   #6
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I can confirm that 302 is included in Best of HD. In Calgary, at least. Also, US HD East feed (time shift) is also included.

BTW, took me almost 3 hours and two reps (with one call back) to switch from my old plan (Basic cable + grandfathered HD, High-Speed Internet, Digital Phone) to Medium Bundle + Digital Phone. Talk about need to overhaul Shaw's provisioning system
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Old 2012-01-01, 06:39 PM   #7
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VuMax, great to hear about the Sportsnet One Companion channel. Looks like I will be changing over to the Personal TV + Best of HD. The uncertainty about this channel was the main reason that was keeping me from changing over to this new plan.
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Old 2012-01-01, 09:48 PM   #8
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Hey guys, I signed up for this just a few days ago (the guy mentioned that it was just in time before the new packages came out) and I'm wondering if it's still a good deal. I'll be getting home phone basic, Broadband 50, personal TV + all HD channels, all for 84.90/month. Is this still a good deal or should I re-negotiate?
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Old 2012-01-01, 10:00 PM   #9
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on the shaw website you can set up the personalizer, for basic phone, bb50 tv with the best of hd, the bundle price is 119.90, so its a good deal, but not a great deal.
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Old 2012-01-01, 10:31 PM   #10
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Saving almost $40/month isn't a great deal?

Thanks for your help, I was asking because the TV packs got all messed up and I couldn't figure out which one was equal to mine.
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Old 2012-01-01, 10:46 PM   #11
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I just switched us over to the Personal TV + Best of HD packages yesterday and it has been great so far. We get more channels we want (HD channels) and the SD channels we gave up are minor (with one exception for one family member - hopefully they will adjust) for less than we were paying before. I must say Shaw really put together a package that is pretty much bang on for our needs at an attractive price point so thank you Shaw.

Seconding the thanks to ShawChamp and others for announcing it and clarifying the conflicting information that was coming out. Might not have found this on my own for a while.
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Old 2012-01-02, 12:27 AM   #12
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my friend got offered a "great deal" he got bb50 with personal tv for 40 bucks for a year. no phone but he never wanted one.
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Old 2012-01-02, 12:16 PM   #13
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Need some help please. If I switch to Personal TV plus Best of HD I think it covers what I need except BBC Canada and BBC World so I'm not sure if I have to buy the bundles they are each in which would duplicate some of the Best of HD channels of if I can pay for them individually?
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Old 2012-01-02, 12:31 PM   #14
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cheadlebeagle, if you switch to Personal TV, you would have to subscribe to Entertainment 1, $10, for BBC Canada and News, $5, for BBC World.

Maybe sometime in the next few months, Shaw will increase the amount of Pick and Pay channels to help avoid us paying $10 for an entire theme pack when you only want 1 channel out of it.
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Old 2012-01-02, 01:04 PM   #15
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cheadlebeagle

Don't forget that the world is changing and you don't necessarily need to be held hostage by Shaw anymore.

If you have a smartphone or tablet you can get BBC News for free and it is now possible to get the BBC iplayer in Canada. For much less than it would cost you to get BBC Canada you can get on demand access to thousands of hours of BBC programming including current and archive material.

With a media player you could put all this on your big screen TV.

Of course, if you don't have any of these devices already, the upfront cost is considerable but a very large percentage have smartphones now. Media players are relatively cheap.

The world is rapidly changing and alternatives are becoming available. Shaw will need to change their thinking dramatically if they wish to remain competitive. I don't see a lot of evidence of this.
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