Rogers Ontario 2012 Programming and Packages Discussion

[yyzlhr]

Just go to a store and return your rental box and purchase a 8642 and the store will activate it for you. No tech roll required and no installation fees if you don't want the Whole home PVR feature.

[MyMedia08]

Originally Posted by yyzlhr

Just go to a store and return your rental box and purchase a 8642 and the store will activate it for you. No tech roll required and no installation fees if you don't want the Whole home PVR feature.

I can certainly give that a try as a final last effort. Has anyone successfully done that in the GTA- ie walked out with an activated 8624 without the hassle of must-be-installed-by-tech? If so, which store??

[yyzlhr]

You can do this at any Rogers Plus store. As a former retail rep, I NEVER sent out a tech to activate an 8642 or any other STB unless the customer requested it or if an extra outlet needed to be installed. No where in the training did it EVER indicate that a tech roll is required for the situation you described. In fact tech rolls are discouraged in instances like this, even if a customer is willing to pay for it. I think the rep you spoke to thinks that the words Nextbox and Whole Home PVR are synonymous, therefore insisting a tech needs to come out.

[57]

I agree, the CSR must have thought you wanted WHPVR or is simply confused. BTW, the STB is usually not activated until you get it home and call in.

[MyMedia08]

I agree completely with the last few posts.

Mind boggling how the TWO customer reps I dealt with could have misundertood when I explicity told both that I do not want whole house PVR and do not want NEXTBOX 2.0. Perhaps their Manager will understand, but perhaps not.

So, okay I will ignore everthing Customer Service told me. And as activation is done at home, the best course of action here seems to be play dumb, walk in to a Roger store with my rental return and buy an 8642, and attempt to activate once connected at home.

If it all goes terribly wrong ( ie they wont activate), I will return it.

[alebowgm]

If memory serves, when you go to activate a 'fresh' box, it will come up as saying not authorized and to call a 1-800 number and it will automatically add it to your account...

[yyzlhr]

There is no need to call to activate. Rogers Plus store reps have access to the same system as call centre reps and can activate the box for you. All you should have to do, is go home and plug it in. You only need to call and activate if you purchase the box from a futureshop or other 3rd party dealer.

[MyMedia08]

FS/BB sell it for $499. Per thier web site Rogers also sell it for $499, but then the throw in that knife again.... mandatory installstion See http://www.orderrogers.ca/s/1164/r/order/box and hit continue.

Perhaps they dont enforce this for in-store purchases ( which is why I asked if anyone actually every bought one at a store).

If I do the FS/BB route and cannot actiivate , and need to return the unit, not sure what thier opened box restocking fee is. Perhaps none. Easy enough to confrim ahead of time.

[yyzlhr]

When you buy it on rogers.com they use technicians to deliver it. They used to have a courier option but that just caused too much trouble. If you buy it at a Rogers Plus, the rep will activate it in store and you just go home and plug it in yourself. If you buy it at a futureshop, you go home call in, and have it activated.

There is no such thing as a mandatory tech roll for adding STBs of any kind. Don't get caught up over one reps confusion.

[MooBaloo]

Originally Posted by MyMedia08

If I do the FS/BB route and cannot actiivate , and need to return the unit, not sure what thier opened box restocking fee is. Perhaps none. Easy enough to confrim ahead of time.

FS/BB will not charge you any fees for any return within their allowed time (I think it's 14 days).

I personally bought both my 8642 and 4642 from Future Shop and I only had to call in and have it activated over the phone. No technician needed.

[MyMedia08]

Apologies if this has been asked and answered . Re the 2012 cable/internet "packages" shown here : https://www.orderrogers.ca/nextbox/?...4j4v5&x=54&y=9

1) Is this only for new customers, or for existing customers as well?

2) Does one also get 15% bundled discounts on top of this if one also Rogers has cell and homehone?

3) For the packages offering abnormally high download rates ( ie 32 Mbps for Extreme Plus and 75 Mbps for Ultiamte), is there some fine print pre-requisites assocaited with this? Like running new (and visibile) wiring all over the place? Most of my home (circa 1985) has unaccessible in-wall RG59 cabling.

Many thanks.

[57]

1. At the bottom of the page is a "+ See Full Details". Click on that you see (bolding is mine):

Available within Rogers cable service area (where technology permits) in Ontario only to: (a) new Rogers cable customers; and (b) existing Rogers cable customers not currently on a term contract for cable services. NextBox 2.0 Packages include TV and Internet. Packages start from $86.13/mo for the first 6 months (and start from $128.46/mo for the remaining 18 months of the 2-yr term) based on the Silver Package which includes Digital Basic TV (with one NextBox 2.0 HD PVR rental, one NextBox 2.0 HD terminal rental and one PVR extender) and Express tier internet (with one home gateway modem rental). A one time installation charge of $49.99 and activation fee of $14.95 also apply.

2. I don't know. You can ask Rogers. Often "specials" do not qualify for further discounting - for example my PAYGo phone. The fact that I have the extra service does however qualify me for the additional discount on the other items I have with Rogers, although I have usually been able to negotiate a "better" discount if I'm willing to "contract" with them for 2 years, as have others in the forum. People with "large" Rogers bills are usually able to negotiate 20%+ discounts (from list pricing)

3. I believe the only caveat for the high download rates is purchase or rental of a DOCSIS 3.0 Modem. If your cabling works now, it should work for the higher speeds. For example from the same "+ See full details" on the Rogers internet site:

1. Taxes and a $14.95 one-time activation fee apply, plus $7.00/mo modem rental or $199.95 modem purchase (for "N" home networking modem).

2. Based on the Rogers DOCSIS 3.0 network technology...

[MyMedia08]

As usual, many thanks for your clear responses.

a) Re " existing Rogers cable customers not currently on a term contract for cable services. "; interesting - I've never heard of such a thing. I know I am on contract for cell, but never saw any terms re cable/internet. I dont see anything on my bill. If I was on contract- where would it say?

I guess this is good news in that it means I would qualify and if the packages turns out to make some sense.

b) If on a special package like this , I wonder if one has the option to later purchase the 8642 rental with the 2 years.

c)I need to speak with them anyway (if I can find a CSR who actaully can supply correct information) as even if the 15% does not apply, I would need to confrim I dont lose the 15% on phone/cell (!) given cable/internet would now be part of a different package! Ya know how those computerized billing systems work!

[57]

I dont see anything on my bill. If I was on contract- where would it say?

Somewhere on your bill it would say something like:
"Savings: XX% off all products 24 mth"

Yes, you can get different stories from various CSRs. Some may not give anything, some may give more, etc. If you don't get what you believe to be fair pricing after a few CSRs, ask for retentions, but be willing to leave Rogers if you go there... Also, after you negotiate, ask for a reference number and the CSR's number for your records in case the next bill is not correct (it often is not and you may need to call back).

[Eug]

Originally Posted by Eug

Hmmm... The original Rogers 8642HD $100 off the 500 GB sale ended yesterday. I'd been checking in every so often at my local Future Shops hoping to see an open box show up for another 10% off, but it never did. However as a side affect I got to see how many units they had on the shelf but it didn't seem to change much. Either they'd been very good about restocking the shelves, or else they weren't moving many units. Their online store is now sold out of the units, but it took a long time, with the final one being sold I think yesterday, the last day of the sale. If the unit had been say a more reasonable $400, it would have sold out the first day methinks.

So.... They've extended the sale another 3 weeks, and Best Buy has now joined in with the same machine for the same price, and has it in stock online. However, neither have them has put the 4642HD or the 160 GB model 8642HD on sale. I have no interest in spending $500 for a PVR, but it's ludicrous the 160 GB model is now the same price as the 500.

As of Friday, March 23, they're selling it for $499.99 but give you back a $100 gift card. I'd call this a decent deal.

http://www.digitalhome.ca/forum/show...94#post1399194