Teksavvy DSL slow speeds? - Canadian TV, Computing and Home Theatre Forums

fuzzai · 2011-11-13, 01:14 AM

Hey guys,

I've been looking through the forums for posts on tek DSL and slow speeds but can't really find nothing.

I did read Hugh's review on Tek's cable, and oddly enough im experiencing the same thing with DSL.

Its actually not only me, it seems to be our area.

Between 8pm, and 11pm, our ping responses on a speed test hits well over 600ms, downloads of 0.3megs and up of 0.3megs also.

I've had a "support" ticket opened with tek now for 1 months to have the issue fixed/looked into as they state its a BELL issue.

Just wondering if anyone else is having the same problems around the province? Just trying to get a clear picture if it is a bell issue in our area in North Bay, or if it happens to all of their customers.

Thanks.

TorontoColin · 2011-11-13, 01:37 AM

No issues for me with Teksavvy DSL in Toronto.

Jason Spaceman · 2011-11-13, 03:17 PM

I'm in Deep River. I have Teksavvy dry DSL. I notice things get slow during weekday evenings after supper. I haven't called them up to complain (yet), but at least I know I'm not the only one.

recneps77 · 2011-11-13, 05:11 PM

Haven't noticed any issues for me..

With DSL, you don't share the link like in cable (though there could be congestion or throttling on bell's backhaul links that feed yours).
So a good test is to check your modem's reported stats during the slowdown periods. This eliminates line interference/degradation as the issue, and shows the problem lies further down the line than between you and the CO.

E.g. my modem syncs at 5056/800 normally.
If at 8pm I notice slower speeds, but my modem is still reporting 5056/800, I know my line is fine, the issue is further back through the chain.

However, if I see my modem is syncing at 768/512 (or whatever), then the issue is line quality forcing the modem to slow down, though the backend may be just fine.

fuzzai · 2011-11-13, 07:46 PM

Ah, thats good to know its not their service then.

Thanks, i guess ill have to wait till BELL fixes the issue in the area.

Thank you

recneps77 · 2011-11-13, 08:50 PM

You said between 8 and 11, so thought I'd confirm no issues here.
Here's my speedtest now:

That's pretty much max with my QoS on.. can't ever get max of 4.3 as it reserves a chunk.

Jason Spaceman · 2011-11-13, 09:11 PM

Here is mine. Pretty pathetic:

That's with a WRT54GL router running DD-WRT, QOS disabled.

Goldielover · 2011-11-13, 10:33 PM

Reasonably normal for me as well. Being fairly close to the CO helps.

Looking forward to the speed upgrade in the near future.

TKG26 · 2011-11-13, 11:42 PM

im doing ok here on dsl..

Sander · 2012-04-06, 04:05 AM

Arise.

I've had Teksavvy since last year and have always enjoyed speeds a little above 500kbps but since last week I'm suddenly down to 300kbps or so.
The weird thing is that my upload speed has increased a little(from 0.6 to 0.8). Anybody know what the story is?

recneps77 · 2012-04-06, 11:08 AM

Looks like Bell dropped you to the 3meg profile.
Which modem do you have?
Try going into its admin pages and pull up the line stats, similar to these:

Code:

DSL Connection Details
DSL Line (Wire Pair):Line 1 (inner pair)
Protocol:G.DMT Annex A
Downstream Rate:5056 kbps
Upstream Rate:800 kbps
Channel:Fast
Current Noise Margin:23.0 dB (Downstream), 15.0 dB (Upstream)
Current Attenuation:30.5 dB (Downstream), 18.0 dB (Upstream)
Current Output Power:19.7 dBm (Downstream), 11.9 dBm (Upstream)
DSLAM Vendor Information:Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info:0/35

That will determine if it's just a bell slip up and a 2 minute fix, or if you were on a remote and bell dropped you back to CO in favour of another higher paying customer.

ScaryBob · 2012-04-06, 11:35 AM

Same thing happened to me a couple of times. When Bell works on the line or DSLAM they often reset the profile back to 3Mb/s. Call TSI and they will get the DSL profile updated. With a little luck, you will get 6Mb/s after.

Sander · 2012-04-06, 02:16 PM

Quote:

Device Information
Firmware Version:6.0.0 Build 100906 Rel.43560
MAC Address:f4:ec:38:b4:f7:7c
LAN IP Address:192.168.1.1
Subnet Mask:255.255.255.0
DHCP Server:Enabled

WAN
PVC VPI/VCI IP Address Subnet GateWay DNS Server Encapsulation Status
PVC0 1/32 N/A N/A N/A N/A Bridge Up
PVC1 0/33 N/A N/A N/A N/A Bridge Up
PVC2 0/35 184.175.18.138 255.255.255.255 206.248.154.122 206.248.154.22 PPPoE Up
PVC3 0/100 N/A N/A N/A N/A Bridge Up
PVC4 8/35 N/A N/A N/A N/A Bridge Up
PVC5 8/48 N/A N/A N/A N/A Bridge Up
PVC6 0/38 N/A N/A N/A N/A Bridge Up

ADSL

ADSL Firmware Version:FwVer:3.11.2.175_TC3086 HwVer:T14.F7_6.0

Line State:Showtime

Modulation:G.DMT

Annex Mode:ANNEX_A

Downstream Upstream

SNR Margin:20.0 15.0 db

Line Attenuation:41.5 21.0 db

Data Rate: 3008 800 kbps

Max Rate: 6880 1176 kbps

POWER: 17.5 12.0 dbm

CRC: 0 0

I appreciate the help, here's some info from my router, which is a TP-Link TD-8816.
I will also give them a call in a bit.

recneps77 · 2012-04-06, 02:31 PM

Attenuation is a little high, but Max rate suggests you should still be fine with 5meg, 6 if you're lucky.

Its a 2 minute fix - you can post on the teksavvy direct forum instead of calling, if there's a long hold time.
I got a profile bump within an hour of posting when I did it that way a couple weeks back.

Sander · 2012-04-06, 03:03 PM

Uh oh. I was speaking to a dude from Teksavvy for 30min and said he's opening a ticket with Bell and I'm responsible for $80 if nothing is wrong on Bell's end. He did convince me there was something wrong because there was no indication of any status changes no matter if my modem was on or off.

2011-11-13, 01:14 AM	#1
fuzzai Join Date: Dec 2005 Location: North Bay, Ontario Posts: 224	Teksavvy DSL slow speeds? Hey guys, I've been looking through the forums for posts on tek DSL and slow speeds but can't really find nothing. I did read Hugh's review on Tek's cable, and oddly enough im experiencing the same thing with DSL. Its actually not only me, it seems to be our area. Between 8pm, and 11pm, our ping responses on a speed test hits well over 600ms, downloads of 0.3megs and up of 0.3megs also. I've had a "support" ticket opened with tek now for 1 months to have the issue fixed/looked into as they state its a BELL issue. Just wondering if anyone else is having the same problems around the province? Just trying to get a clear picture if it is a bell issue in our area in North Bay, or if it happens to all of their customers. Thanks.

2011-11-13, 11:42 PM	#9
TKG26 Veteran Join Date: May 2007 Location: OTTAWA Posts: 2,904	im doing ok here on dsl.. __________________ Licenced HVAC TECH: "Without seeing your problem i can only offer suggestions, no warranty is included with my advice"

2012-04-06, 11:08 AM	#11
recneps77 Veteran Join Date: Apr 2007 Location: Whitby Posts: 2,815	Looks like Bell dropped you to the 3meg profile. Which modem do you have? Try going into its admin pages and pull up the line stats, similar to these: Code: DSL Connection Details DSL Line (Wire Pair):Line 1 (inner pair) Protocol:G.DMT Annex A Downstream Rate:5056 kbps Upstream Rate:800 kbps Channel:Fast Current Noise Margin:23.0 dB (Downstream), 15.0 dB (Upstream) Current Attenuation:30.5 dB (Downstream), 18.0 dB (Upstream) Current Output Power:19.7 dBm (Downstream), 11.9 dBm (Upstream) DSLAM Vendor Information:Country: {0x0F} Vendor: {ALCB} Specific: {0x00} PVC Info:0/35 That will determine if it's just a bell slip up and a 2 minute fix, or if you were on a remote and bell dropped you back to CO in favour of another higher paying customer.

2012-04-06, 11:35 AM	#12
ScaryBob Veteran Join Date: Feb 2009 Location: The Dandelion City Posts: 7,133	Same thing happened to me a couple of times. When Bell works on the line or DSLAM they often reset the profile back to 3Mb/s. Call TSI and they will get the DSL profile updated. With a little luck, you will get 6Mb/s after. __________________ At 20 I had a good mind. At 40 I had money. At 60 I've lost my mind and my money. Oh, to be 20 again. --Scary

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2011-11-13, 01:37 AM	#2
TorontoColin Moderator Join Date: Jun 2009 Location: Toronto, Wind Mobile, Rogers Cable, Teksavvy Extreme Cable Posts: 3,257	No issues for me with Teksavvy DSL in Toronto.

2011-11-13, 03:17 PM	#3
Jason Spaceman Join Date: Jul 2007 Posts: 59	I'm in Deep River. I have Teksavvy dry DSL. I notice things get slow during weekday evenings after supper. I haven't called them up to complain (yet), but at least I know I'm not the only one.

2011-11-13, 05:11 PM	#4
recneps77 Veteran Join Date: Apr 2007 Location: Whitby Posts: 2,815	Haven't noticed any issues for me.. With DSL, you don't share the link like in cable (though there could be congestion or throttling on bell's backhaul links that feed yours). So a good test is to check your modem's reported stats during the slowdown periods. This eliminates line interference/degradation as the issue, and shows the problem lies further down the line than between you and the CO. E.g. my modem syncs at 5056/800 normally. If at 8pm I notice slower speeds, but my modem is still reporting 5056/800, I know my line is fine, the issue is further back through the chain. However, if I see my modem is syncing at 768/512 (or whatever), then the issue is line quality forcing the modem to slow down, though the backend may be just fine.

2011-11-13, 07:46 PM	#5
fuzzai Join Date: Dec 2005 Location: North Bay, Ontario Posts: 224	Ah, thats good to know its not their service then. Thanks, i guess ill have to wait till BELL fixes the issue in the area. Thank you

2011-11-13, 08:50 PM	#6
recneps77 Veteran Join Date: Apr 2007 Location: Whitby Posts: 2,815	You said between 8 and 11, so thought I'd confirm no issues here. Here's my speedtest now: That's pretty much max with my QoS on.. can't ever get max of 4.3 as it reserves a chunk.

2011-11-13, 09:11 PM	#7
Jason Spaceman Join Date: Jul 2007 Posts: 59	Here is mine. Pretty pathetic: That's with a WRT54GL router running DD-WRT, QOS disabled.

2011-11-13, 10:33 PM	#8
Goldielover Join Date: Dec 2010 Location: Toronto (Midtown) Posts: 248	Reasonably normal for me as well. Being fairly close to the CO helps. Looking forward to the speed upgrade in the near future.

2012-04-06, 04:05 AM	#10
Sander Rookie Join Date: Oct 2011 Location: Scarborough Posts: 11	Arise. I've had Teksavvy since last year and have always enjoyed speeds a little above 500kbps but since last week I'm suddenly down to 300kbps or so. The weird thing is that my upload speed has increased a little(from 0.6 to 0.8). Anybody know what the story is?

2012-04-06, 02:31 PM	#14
recneps77 Veteran Join Date: Apr 2007 Location: Whitby Posts: 2,815	Attenuation is a little high, but Max rate suggests you should still be fine with 5meg, 6 if you're lucky. Its a 2 minute fix - you can post on the teksavvy direct forum instead of calling, if there's a long hold time. I got a profile bump within an hour of posting when I did it that way a couple weeks back.

2012-04-06, 03:03 PM	#15
Sander Rookie Join Date: Oct 2011 Location: Scarborough Posts: 11	Uh oh. I was speaking to a dude from Teksavvy for 30min and said he's opening a ticket with Bell and I'm responsible for $80 if nothing is wrong on Bell's end. He did convince me there was something wrong because there was no indication of any status changes no matter if my modem was on or off.