MPEG4 Receiver swap starts October 23rd 2011, Read Post 1. - Page 12 - Canadian TV, Computing and Home Theatre Forums

Caprice96 · 2011-10-24, 01:14 PM

We have 2-9200's as well.

Just called in, asked for replacement 9242's (was asked if they were both hooked up to seperate tv's) and the rep confirmed that 2 would be shipped and I should have them in 3-5 business days.

dm_4u · 2011-10-24, 01:17 PM

Quote:

Originally Posted by pathfinder

That was easy...Glad I can keep the 9200 - mainly for the extra remotes...

I would bet that they will ship just the receiver...no cords...no remotes.

Swap in...swap out!

PS...this is one of those times that we do really need to praise Hugh and all his moderators for such a fabulous forum...as I'm betting all of us receive 9242's.

With that said...Thanks Hugh!

pathfinder · 2011-10-24, 01:29 PM

Quote:

Originally Posted by dm_4u

I would bet that they will ship just the receiver...no cords...no remotes.

I would take that bet - I expect a fully refurb'd 9242 and all components in the box...

crossfire · 2011-10-24, 01:30 PM

Going to call to see if I can get a 6141. Want my OTA tuner which the 6131 doesnot have.

mikha27 · 2011-10-24, 01:36 PM

Just off the phone with bell,

a 9242 should be at home in 3-5 days, but it took 3 calls to finally get it:

call #1 the CSR told me that only the 9200 in location would be replace free of charge and since I own it it would cost me 150$ for the replacement:result hang up the phone...:

call#2 CSR told me to wait for a letter or a phone call from bell to complete the swap:said thanks and hang up the phone.:

call #3 CSR told me that I would only get 9141 and a 5900, told her nicelly about the utility of OTA and two room use, she put me on hold to check availability of 9242's and came back to me saying that a 9242 would be sent.

so do not let a negative response discouraged anyone...

Just remembered: the CSR told me that as soon as I would activate the new one, the 9200 would be automatically de-activated.

Danielsan24 · 2011-10-24, 02:05 PM

Similar story as Mikha27

Called Bell and asked for swapping my 9200 for a 9242.

The CSR told me that since I owned my 9200, the only the option was to go to location with a 9242 and it would cost me 150$ for the installation (I had no right to install it myself !)

I insisted saying maybe she didn't have the last informations and that it was a very new program. She told me she was aware of all promotions or programs, but asked me to hold for 2 minutes just for a check.

She came back and was sorry, but there was no swap program... I insisted again, adding that some people just had success in this swap program. I said that maybe the information was more up to date in the anglophones department (I'm francophone and the CSR too) and she put me on hold again.

Finally, she came back and was very sorry (very very sorry) for that, but I was right and she is sending me a 9242 I will receive in 3 to 5 days.

As Corey Hart said : Never Surrender !

avengingangel · 2011-10-24, 02:09 PM

I just called and when going thru the IVR there was a message indicating that I was eligible for a receiver replacement and to inquire with the rep so that setup my discussion.

My call went really smoothly. The rep checked and verified that my account was flagged to have my 9200 replaced(owned, not rented).

She went on to explain that it would be with a 9242 but then asked the question about if I used my receiver with 2 TV's. I replied No (because I don't) but did go on to mention that I do have an OTA antenna connected and that I regularly use the PIP function and wanted to ensure that I would get a 9242 as a replacement.

She confirmed that what I would get, said the order was processed and that I would be receiving it in the next 7 - 10 business days.

She ALSO said that I could keep my 9200 (in the event that I had recordings that I wanted to save) but noted that the receiver would stop functioning once the conversion from mpeg-2 to mpeg-4 was complete.

She emphasized that the 9242 would be refurbished but is coming complete with a 1 year warranty.

I was very pleased with the call and my experience.

Crozier56 · 2011-10-24, 02:35 PM

Quote:

Originally Posted by Rideauman

What do you think the chances are of getting a 9242 from a 6100 for a little extra $$$? I own the 6100 and regret not get the PVR.

FYI...You can add up to a 2 TB external HD to your new 6131 for around $100. Bell will give you the receiver for free during the swap.

scooter62 · 2011-10-24, 02:39 PM

Just called; also got a message saying I was eligible for a receiver swap.
Spoke to the CSR; he knew I had 2 receivers to swap, 9200 and 6100
He offered me a 9242, which I accepted, and a 6131; I asked if I could get a 6141 for the OTA; he said he thought they were sending out 6131's. He put me on hold and came back and said they would send me a 9242 and a 6141 :-)
I asked if I had to send my old receivers back and he said yes, they will send along a return kit with my new receivers; 4 or 5 business days says he.

He also asked if I had received the letter yet, and I said No, not yet.
He asked if I wanted a professional install or if I wanted a self install; indicated I wanted a self install.

Scooter62

AFF · 2011-10-24, 03:02 PM

I used the Bell chat. Success!! I am getting my 9242's in 3 to 5 days.

scooter62 · 2011-10-24, 03:12 PM

Bell Chat ??!! Now, there's a man thinking !! :-)
Only problem is....the chat people are sending you 9200's !!!!

;-)

Scooter62

dm_4u · 2011-10-24, 03:18 PM

Quote:

Originally Posted by AFF

I used the Bell chat. Success!! I am getting my 9200's in 3 to 5 days.

I too used Bell Chat...however I was fortunate enough to be offered a 9242

AFF · 2011-10-24, 03:24 PM

Ha, i fixed that. Must have been the excitement.

scooter62 · 2011-10-24, 03:30 PM

LOL....I guess !!!

I know I was pretty excited when I was on the phone :-)

Scooter62

spuggy68 · 2011-10-24, 03:52 PM

Called Bell this morning, and the Girl did not know how to process it at first. Then it only allows for them to process one receiver, but she just logged in a second time to my account and processed the second 9200. I am getting two 9242's as my account is full for receivers.

Just finished Bell Chat to ask about sending old units back, and she confirmed that I can keep or send them back in the boxes from old units. She did not say when old units would stop working.

2011-10-24, 01:36 PM	#170
mikha27 Join Date: Mar 2009 Location: Trois-Rivières Posts: 45	Just off the phone with bell, a 9242 should be at home in 3-5 days, but it took 3 calls to finally get it: call #1 the CSR told me that only the 9200 in location would be replace free of charge and since I own it it would cost me 150$ for the replacement:result hang up the phone...: call#2 CSR told me to wait for a letter or a phone call from bell to complete the swap:said thanks and hang up the phone.: call #3 CSR told me that I would only get 9141 and a 5900, told her nicelly about the utility of OTA and two room use, she put me on hold to check availability of 9242's and came back to me saying that a 9242 would be sent. so do not let a negative response discouraged anyone... Just remembered: the CSR told me that as soon as I would activate the new one, the 9200 would be automatically de-activated. Last edited by mikha27; 2011-10-24 at 01:45 PM. Reason: added info

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2011-10-24, 01:14 PM	#166
Caprice96 Join Date: Jul 2005 Posts: 17	We have 2-9200's as well. Just called in, asked for replacement 9242's (was asked if they were both hooked up to seperate tv's) and the rep confirmed that 2 would be shipped and I should have them in 3-5 business days.

2011-10-24, 01:30 PM	#169
crossfire Join Date: May 2009 Location: never sure Posts: 55	Going to call to see if I can get a 6141. Want my OTA tuner which the 6131 doesnot have.

2011-10-24, 02:05 PM	#171
Danielsan24 Join Date: Nov 2006 Location: Rouyn-Noranda, QC Posts: 30	Similar story as Mikha27 Called Bell and asked for swapping my 9200 for a 9242. The CSR told me that since I owned my 9200, the only the option was to go to location with a 9242 and it would cost me 150$ for the installation (I had no right to install it myself !) I insisted saying maybe she didn't have the last informations and that it was a very new program. She told me she was aware of all promotions or programs, but asked me to hold for 2 minutes just for a check. She came back and was sorry, but there was no swap program... I insisted again, adding that some people just had success in this swap program. I said that maybe the information was more up to date in the anglophones department (I'm francophone and the CSR too) and she put me on hold again. Finally, she came back and was very sorry (very very sorry) for that, but I was right and she is sending me a 9242 I will receive in 3 to 5 days. As Corey Hart said : Never Surrender !

2011-10-24, 02:09 PM	#172
avengingangel Join Date: Aug 2005 Posts: 173	I just called and when going thru the IVR there was a message indicating that I was eligible for a receiver replacement and to inquire with the rep so that setup my discussion. My call went really smoothly. The rep checked and verified that my account was flagged to have my 9200 replaced(owned, not rented). She went on to explain that it would be with a 9242 but then asked the question about if I used my receiver with 2 TV's. I replied No (because I don't) but did go on to mention that I do have an OTA antenna connected and that I regularly use the PIP function and wanted to ensure that I would get a 9242 as a replacement. She confirmed that what I would get, said the order was processed and that I would be receiving it in the next 7 - 10 business days. She ALSO said that I could keep my 9200 (in the event that I had recordings that I wanted to save) but noted that the receiver would stop functioning once the conversion from mpeg-2 to mpeg-4 was complete. She emphasized that the 9242 would be refurbished but is coming complete with a 1 year warranty. I was very pleased with the call and my experience.

2011-10-24, 02:39 PM	#174
scooter62 Join Date: Nov 2005 Posts: 115	Just called; also got a message saying I was eligible for a receiver swap. Spoke to the CSR; he knew I had 2 receivers to swap, 9200 and 6100 He offered me a 9242, which I accepted, and a 6131; I asked if I could get a 6141 for the OTA; he said he thought they were sending out 6131's. He put me on hold and came back and said they would send me a 9242 and a 6141 :-) I asked if I had to send my old receivers back and he said yes, they will send along a return kit with my new receivers; 4 or 5 business days says he. He also asked if I had received the letter yet, and I said No, not yet. He asked if I wanted a professional install or if I wanted a self install; indicated I wanted a self install. Scooter62

2011-10-24, 03:02 PM	#175
AFF Join Date: Apr 2007 Posts: 671	I used the Bell chat. Success!! I am getting my 9242's in 3 to 5 days.

2011-10-24, 03:12 PM	#176
scooter62 Join Date: Nov 2005 Posts: 115	Bell Chat ??!! Now, there's a man thinking !! :-) Only problem is....the chat people are sending you 9200's !!!! ;-) Scooter62

2011-10-24, 03:24 PM	#178
AFF Join Date: Apr 2007 Posts: 671	Ha, i fixed that. Must have been the excitement.

2011-10-24, 03:30 PM	#179
scooter62 Join Date: Nov 2005 Posts: 115	LOL....I guess !!! I know I was pretty excited when I was on the phone :-) Scooter62

2011-10-24, 03:52 PM	#180
spuggy68 Join Date: Mar 2006 Posts: 46	Called Bell this morning, and the Girl did not know how to process it at first. Then it only allows for them to process one receiver, but she just logged in a second time to my account and processed the second 9200. I am getting two 9242's as my account is full for receivers. Just finished Bell Chat to ask about sending old units back, and she confirmed that I can keep or send them back in the boxes from old units. She did not say when old units would stop working.