Rogers DOCSIS 3 modem

[MyMedia08]

Just tryng to summarize here. Please let me know if I have this wrong. and I will revise accordingly...

Ver 1.3 (revised draft)

Cisco DOCSIS3 modem

• Model number is Cicso DPC3825
• can be purchased at some Rogers stores for $199 if you can find it. Typically hard to find as they are for rental only
• can be rented for $7/mo
• can be set up as a modem only ( ie bridge mode ; wireless OFF)
• wireless, if used, is 801.11 N or G
• Cisco web link is here
  

SMC DOCSIS3 Modem - "N"

• Model number is SMCD3GN
• can be purchased at most Rogers stores for $149 ($199 price on web site is incorrect)
• can be rented for $7/mo
• can be set up as a modem only ( ie bridge mode ; wireless OFF)
• wireless, if used is 801.11 N or G
• SMC web site is here

SMC DOCSIS3 Modem - "G"

• Model number is SMC8014WG
• can be purchased at most Rogers stores for $149
• can be rented for 5.50/mo
• can be set up as a modem only ( ie bridge mode ; wireless OFF)
• wireless, if used is 801.11 G only
• SMC web site is here

Either modem

• requires upgrade from Express to Extreme or higher (ie $7 or more per mo from Express)
• have very bad and very good reviews
• Rogers web site : Click on HARDWARE OPTION-Which one is right for you at far right of this page

[57]

I have the SMCD3GN-RRR (RRR may be a Rogers-specific Model name, because the model number is SMCD3GN. It has the Rogers logo and name on top.) I believe this can be G or N and I believe it's $7/mo, but I'm not positive. (It's the one that's shown on the Rogers website for $7/mo and $199, but that purchase price is incorrect - as stated before, you can purchase it for $149 (it's long, black with a silver band in the middle where it says SMC Networks). I was not considering the "G" model)

http://www.rogers.com/web/link/hispe...owDefaultPlans

The 3825 is much shorter and "thicker".

Here's a pdf link for the Rogers SMCD3GN Modem:

http://www.smc.com/files/AJ/SMCD3GN-...ual_Rogers.pdf

From the specs:

High-speed 300 Mbps IEEE 802.11n Wireless Access Point
IEEE 802.11 b/g/n interoperability with multiple vendors

[yyzlhr]

Purchase price for both the Cisco and SMC gateways is $149. Cisco ones are not retail packaged so if you choose to buy one it will come out of the rental pool and the charge is billed to your account.

The pricing on the website is based on the assumption that you don't have Rogers internet at the moment and you want to sign up thus a $49.99 installation fee is factored into the purchase price you see on the internet.

Also nobody should be purchasing the SMC G gateway. Horrible piece of equipment and all internet tiers including the Lite package now require a D3 modem.

[Reality Of Tech]

So if I were to take my old Motorola SB5101 DOCSIS 2.0 modem and ask to switch to the DOCSIS 3.0 modem (assuming I will get the Cisco one because I will be renting it), Rogers will adjust the bill to $7 instead of the current $4 for the DOCSIS 2.0 modem?

[alebowgm]

Yes, that sounds about right.

[MyMedia08]

That, plus any increase in moving from Express to Extreme

Per post # 58,

Express - grandfathered, on a D2 modem, gets you 10 Mbps, 60 GB cap
Express - current offering, on a D3 modem, gets you 18 Mbps, 70 GB cap
Extreme - current offering, on a D3 modem, gets you 28 Mbps, 120 GB cap

[alebowgm]

Your missing the Old Extreme on that list. D2 mode, got you either 10 or 15mbps with your D2 modem at a 95GB cap. The cost of the tier is the same, just an increased modem price but if Rogers is giving you a free modem rental, then it doesn't matter.

[57]

Express - current offering, on a D3 modem, gets you 18 Mbps, 70 GB cap

Express now shows 80, not 70 GB with D3 on the Rogers Website.

[MyMedia08]

My current setup is

- an old purchased Motorola SB5101 DOCSIS2 modem
- grandfathered Express plan
- my own wired/wireless router

My intent it to "simply" repalce the modem with a new purchased SMCD3GN-RRR at $149 at the Rogers store.

Questions

1) PLAN - I know many keep thier Express plan with the DOCSIS3 modem. Does the same apply with my grandfathered express plan? I really dont want to have to deal with touching my plan if at all possible. Would be quite happy with a modest increase in speed that the change in modem alone would offer. (per bullets a few posts up)

2) BRIDGE MODE - As I will need BRIDGE mode, is that somethign I can get setup in advance when I pick the modem up at a Rogers sore...or is it something I must call in (1-888-764-3771) once I remove my old modem and connect the new one? I assume it must be phoend in, after purchase, as the modem is new, sealed in the box.

3) PRIOR TO BRIDGE MODE - If they take forever to get me into BRIDGE mode, with my internet access still work?

[57]

1. Plan stays, no problem.

2. Can only do once you get home. Takes no time at all once you're talking to a technician.

3. Won't take any time, but you can connect directly from the computer "in the meantime." My technician asked me to connect this way first to ensure it was operating properly before he put it in Bridge.

4. I believe you can also do it yourself, however, it's so quick to call and have them do it, that's what I did.

[MyMedia08]

Good advice and good tips . thanks

I just phone the local Rogers PLus store , but no stock. They suggested trying later in the week (and earlier in the day) !

Hmmm, can these be ordered from Rogers on line?

[yyzlhr]

Originally Posted by MyMedia08

My current setup is


1) PLAN - I know many keep thier Express plan with the DOCSIS3 modem. Does the same apply with my grandfathered express plan? I really dont want to have to deal with touching my plan if at all possible. Would be quite happy with a modest increase in speed that the change in modem alone would offer. (per bullets a few posts up)

You will have to change your plan to the in market express plan. The speed and usage increase is provisioned through a new product code, not simply by switching to a D3 modem. There really is no harm in switching as it is the same price as the grandfathered package and is compatible with all existing and grandfathered promotions.

[MyMedia08]

Originally Posted by yyzlhr

You will have to change your plan to the in market express plan. The speed and usage increase is provisioned through a new product code, not simply by switching to a D3 modem. There really is no harm in switching as it is the same price as the grandfathered package and is compatible with all existing and grandfathered promotions.

No harm? Not sure about that.

Everytime, and I mean EVERY time I touch my plan its ALWAYS an issue, that usually takes 6 months to resolve. For example, I instantly lose all my ongoing promotions and discounts, because "you changed your plan".

Not to mention the impact of change in plan will have on my TV channel line up!

There is only so much stress and havoc I can handle ( sidebar - 8642 did me in).

Also, in this case, I dont even know, and they wont even know, what I am asking for. For example, rather that asking for a service to be added or removed, what do I ask for? "Hi, just got a new modem and I would like to be taken off my grandfathered plan"?? You know what will happen - they will insist on speaking to my grandfather

I will likely need to wait this out for at least a year, unless there is something you know that I dont in terms of "how" to touch the plan without totally messing it up.

Has anyone here successfuly migrated off a "grandfathered" cable/internet plan, onto a 'market' plan, with relative ease and with only minor impact on program changes and prices???

[57]

I don't really see any change of plan at all. You are still on Express, only with higher speed and higher download cap, related to the purchase of the modem. There should be no changes on your bill. Give them a call.

[yyzlhr]

switching your internet plan has no impact on your TV packages.

I think you are getting confused with stuff that goes on in the wireless side where credits and discounts can fall off if you change your plan. Residential service operate on an entirely different billing system that doesn't exhibit the same behaviour.