Remote PVR - Down? - Canadian TV, Computing and Home Theatre Forums

Hellspawnt · 2011-08-30, 02:08 PM

Has anyone experienced issues with the Bell Remote PVR that was available from
www.bell.ca/recordnow ?

It hasn't been working for 2 days for me. I get an error:

"Remote PVR is not available
The server is not responding.
Please try again in a few minutes."

I tried calling tech support. First the CSR told me that since it's online that they wouldn't be able to help me and there was no number she can provide me with to contact anyone....

After I told her that was unacceptable and arugued for 2 min......she went to talk to a manager and she told me since it isn't a fully launched feature, it's only in Beta, there is nothing they can do. That I'll have to wait and see if it comes back.

rxheaven · 2011-08-30, 04:42 PM

Hasn't for for me in the past week.

betterthancable · 2011-09-01, 03:34 PM

I think it comes out of beta today

theGrok · 2011-09-09, 09:38 AM

They sent me an email that the feature is launched. When I went to try it I get the following error message:

Remote PVR
Ooops!

Remote PVR is not available
Bell Satellite TV
The server is not responding.
Please try again in a few minutes.

Strange message being a fibe user. Is this working for anyone?

pshine · 2011-09-09, 09:50 AM

@theGrok - Seems to be working from my laptop - just scheduled a recording for later today.

theGrok · 2011-09-09, 09:58 AM

Thanks for the help. I called Bell yesterday and they said they would look into it as they were not aware of a widespread outage and they would look at my account. I never heard back from them.

ainyul · 2011-09-09, 09:14 PM

worked for me; thanks for the link; was looking for it on bell.ca for the longest time..

rxheaven · 2011-09-10, 01:00 PM

Quote:

They sent me an email that the feature is launched. When I went to try it I get the following error message:

Remote PVR
Ooops!

Remote PVR is not available
Bell Satellite TV
The server is not responding.
Please try again in a few minutes.

Strange message being a fibe user. Is this working for anyone?

Same here, as it's been for a few weeks now.

When i got the email, I thought they had finalyl fixed it but, no, they sent me a message promoting a service that doesn't even work... hahaha FAIL @ Bhell

ainyul · 2011-09-10, 01:16 PM

^at least you got an email regarding this new service; some of us didnt even get that..!!

betterthancable · 2011-09-10, 03:13 PM

It is working great for me. Try a different browser...or clear your cache

theGrok · 2011-09-11, 07:59 PM

In addition to remote PVR, my Facebook nor Galaxie Music Apps don't work either. I am wonder if this is because I am not using the Cellpipe modem as a router. All receivers are connected via coax. I have an ethernet running to my router from the cellpipe modem. My own router takes care of establishing PPPoE connection and providing wireless services. This makes the cell pipe more like a cable modem. I am wondering if this is causing issues. I was under the impression that the TV service was on it own internet connection and therefore everything would be ok, but maybe I am missing something. Anyone else running my type of config that has these things working?

secotton · 2011-09-11, 09:37 PM

I've heard the the Bell Fibe TV boxes do need to have both PPPoE logins to function fully and completely.

You're correct that the IPTV side goes through a different login and VLAN, howerver, I've heard reports that if the Cellpipe doesn't have a connection to the internet VLAN, some services do not function correctly. I don't know if it's because it does use this for minimal data usage. My guess is yes.

I also remember hearing someone say either on here or somewhere else that using the Facebook app counts toward your internet usage.

betterthancable · 2011-09-12, 07:43 AM

In the email they sent about Facebook they said it uses your Internet bandwidth. Are your receivers getting an Internet feed? If not, that's your problem.

theGrok · 2011-09-12, 09:04 AM

I assume they are not getting an internet feed because they are not connected to the internet VLAN. I wonder if I run a an ethernet cable from my router to the receiver if it would work or would that mess it up. I will try to disable my router and turn on the cellpipe again and see if that works. I am not a networking expert. The cell pipe seems to assign addresses 192.168.2.x and my router does 10.0.1.x. Not sure if that messes it up as they are in different ranges. Wonder if it would help if I change the ip ranges in my router.

I may just disable my router and use the cellpipe and se eif that works to isolate the problem.

theGrok · 2011-09-12, 07:23 PM

Turned PPoE back on the modem. Facebook and Galaxie started working. However remote PVR still is not working. I guess Bell will have to look into it.

2011-08-30, 02:08 PM	#1
Hellspawnt Join Date: Jun 2004 Posts: 103	Remote PVR - Down? Has anyone experienced issues with the Bell Remote PVR that was available from www.bell.ca/recordnow ? It hasn't been working for 2 days for me. I get an error: "Remote PVR is not available The server is not responding. Please try again in a few minutes." I tried calling tech support. First the CSR told me that since it's online that they wouldn't be able to help me and there was no number she can provide me with to contact anyone.... After I told her that was unacceptable and arugued for 2 min......she went to talk to a manager and she told me since it isn't a fully launched feature, it's only in Beta, there is nothing they can do. That I'll have to wait and see if it comes back.

2011-09-01, 03:34 PM	#3
betterthancable Join Date: Apr 2008 Location: Trinidad Posts: 217	Remote DVR I think it comes out of beta today

2011-09-10, 03:13 PM	#10
betterthancable Join Date: Apr 2008 Location: Trinidad Posts: 217	Remote DVR It is working great for me. Try a different browser...or clear your cache

2011-09-11, 09:37 PM	#12
secotton Join Date: Oct 2009 Location: Toronto Posts: 190	I've heard the the Bell Fibe TV boxes do need to have both PPPoE logins to function fully and completely. You're correct that the IPTV side goes through a different login and VLAN, howerver, I've heard reports that if the Cellpipe doesn't have a connection to the internet VLAN, some services do not function correctly. I don't know if it's because it does use this for minimal data usage. My guess is yes. I also remember hearing someone say either on here or somewhere else that using the Facebook app counts toward your internet usage. __________________ Panasonic TC32LX60 \| Denon AVR890 \| Klipsch RB-61 / RC-10 / RW-10D \| Motorola VIP 1232 (Bell Fibe)

2011-09-12, 07:23 PM	#15
theGrok Join Date: Feb 2006 Posts: 36	Turned PPoE back on the modem. Facebook and Galaxie started working. However remote PVR still is not working. I guess Bell will have to look into it. Last edited by Dr.Dave; 2011-09-12 at 09:59 PM. Reason: No need to quote your own preceding post

2011-08-30, 04:42 PM	#2
rxheaven Join Date: Jan 2011 Location: Montréal, QC Posts: 436	Hasn't for for me in the past week.

2011-09-09, 09:38 AM	#4
theGrok Join Date: Feb 2006 Posts: 36	They sent me an email that the feature is launched. When I went to try it I get the following error message: Remote PVR Ooops! Remote PVR is not available Bell Satellite TV The server is not responding. Please try again in a few minutes. Strange message being a fibe user. Is this working for anyone?

2011-09-09, 09:50 AM	#5
pshine Join Date: Jun 2002 Location: Toronto, Bell FibeTV, Pioneer PRO-930HD, Marantz SR7002, OPPO BDP-103 Posts: 245	@theGrok - Seems to be working from my laptop - just scheduled a recording for later today.

2011-09-09, 09:58 AM	#6
theGrok Join Date: Feb 2006 Posts: 36	Thanks for the help. I called Bell yesterday and they said they would look into it as they were not aware of a widespread outage and they would look at my account. I never heard back from them.

2011-09-09, 09:14 PM	#7
ainyul Join Date: Oct 2009 Posts: 121	worked for me; thanks for the link; was looking for it on bell.ca for the longest time..

2011-09-10, 01:16 PM	#9
ainyul Join Date: Oct 2009 Posts: 121	^at least you got an email regarding this new service; some of us didnt even get that..!!

2011-09-11, 07:59 PM	#11
theGrok Join Date: Feb 2006 Posts: 36	In addition to remote PVR, my Facebook nor Galaxie Music Apps don't work either. I am wonder if this is because I am not using the Cellpipe modem as a router. All receivers are connected via coax. I have an ethernet running to my router from the cellpipe modem. My own router takes care of establishing PPPoE connection and providing wireless services. This makes the cell pipe more like a cable modem. I am wondering if this is causing issues. I was under the impression that the TV service was on it own internet connection and therefore everything would be ok, but maybe I am missing something. Anyone else running my type of config that has these things working?

2011-09-12, 07:43 AM	#13
betterthancable Join Date: Apr 2008 Location: Trinidad Posts: 217	In the email they sent about Facebook they said it uses your Internet bandwidth. Are your receivers getting an Internet feed? If not, that's your problem.

2011-09-12, 09:04 AM	#14
theGrok Join Date: Feb 2006 Posts: 36	I assume they are not getting an internet feed because they are not connected to the internet VLAN. I wonder if I run a an ethernet cable from my router to the receiver if it would work or would that mess it up. I will try to disable my router and turn on the cellpipe again and see if that works. I am not a networking expert. The cell pipe seems to assign addresses 192.168.2.x and my router does 10.0.1.x. Not sure if that messes it up as they are in different ranges. Wonder if it would help if I change the ip ranges in my router. I may just disable my router and use the cellpipe and se eif that works to isolate the problem.

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