BB Bold 9780, can't get TELUS email to work? - Canadian TV, Computing and Home Theatre Forums

Fisherguy · 2011-05-01, 03:44 PM

Finally got a company BB, got my work email working with the enterprise thing, but I can't seem to get my personal TELUS email to work.
Tried setting up with as my email address, then my user number, still not working.
Tried changing the server, got an error message and it defaults back to the mail.telus.net one.

It used to work, seems to have stopped when I got the enterprise thing working, that have anything to do with it?

BGY11 · 2011-05-06, 03:21 AM

More than likely this is the case. If your work has a BlackBerry Enterprise Server (BES) setup, then you might have a difficult time getting a personal email configured on the phone. This is because personal email accounts are generally set up using BlackBerry Internet Services (BIS). As far as I know, you can't have BES & BIS accounts running on the same device.

Fisherguy · 2011-05-06, 09:19 AM

I was told I need to have my account setup as a "POWER USER", I sent in a request, we'll see what happens.
Me as a power user is petty funny though considering I just got the thing and am still learning what it can do...

2011-05-01, 03:44 PM	#1
Fisherguy Join Date: Nov 2005 Location: Vancouver area Posts: 215	BB Bold 9780, can't get TELUS email to work? Finally got a company BB, got my work email working with the enterprise thing, but I can't seem to get my personal TELUS email to work. Tried setting up with as my email address, then my user number, still not working. Tried changing the server, got an error message and it defaults back to the mail.telus.net one. It used to work, seems to have stopped when I got the enterprise thing working, that have anything to do with it? __________________ Toshiba 55G300U, Denon 2106, 1920; Paradigm Monitor 11's, C370, ADP 370's, PW2200 sub; TELUS SAT, Harmony ONE

2011-05-06, 09:19 AM	#3
Fisherguy Join Date: Nov 2005 Location: Vancouver area Posts: 215	I was told I need to have my account setup as a "POWER USER", I sent in a request, we'll see what happens. Me as a power user is petty funny though considering I just got the thing and am still learning what it can do... __________________ Toshiba 55G300U, Denon 2106, 1920; Paradigm Monitor 11's, C370, ADP 370's, PW2200 sub; TELUS SAT, Harmony ONE

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2011-05-06, 03:21 AM	#2
BGY11 Veteran Join Date: Dec 2006 Location: Calgary AB Posts: 3,181	More than likely this is the case. If your work has a BlackBerry Enterprise Server (BES) setup, then you might have a difficult time getting a personal email configured on the phone. This is because personal email accounts are generally set up using BlackBerry Internet Services (BIS). As far as I know, you can't have BES & BIS accounts running on the same device.