Rogers Surge* - Canadian TV, Computing and Home Theatre Forums
 

Go Back   Canadian TV, Computing and Home Theatre Forums > Canadian Internet, Phone, TV and Wireless Service Providers > Rogers Communications > Rogers Cable TV

Digital Home Helpful Information

Reply
 
Thread Tools Search this Thread Display Modes

Old 2011-04-21, 01:43 PM   #1
newked
Rookie
 
Join Date: Mar 2009
Posts: 1
Default Rogers Surge*

The other day there was lightning in my neighbourhood, my power did not go out but my rogers pvr, hd receiver and cable modem stopped working. Also the inputs on both my tv's stopped working. I had the tv's repaired and the tv repair guy said that it was due to foreign voltage on the hdmi cables going to the tv. Now rogers replaced the boxes under warranty but I am stuck with 2 broken tvs and the hdmi cables are not working either. A rogers inspector came and noticed the cable splitters were not grounded at the house and a manager came after and is telling me that since the damage was caused by a power surge it is not their problem. Everything in the house is fine except for the things that were plugged to rogers, the stuff even turns on it just has non working inputs. There is no sign of burnt coax cables only 3 non working rogers items that are currently being traced back in order to do an investigation. My questions are... if the coax is not grounded inside thats a big deal right? is that code? also if the boxes did surge (which I am convinced was not buy lightning since my power didnt go out) is it rogers fault? How can I defend myself?? All help is appreciated. Thank you!
newked is offline  
Sponsored Links
Advertisement
 
Old 2011-04-21, 02:19 PM   #2
hugh
Member #1
 
Join Date: Dec 2001
Location: Toronto
Posts: 47,716
Default

Quote:
I had the tv's repaired and the tv repair guy said that it was due to foreign voltage on the hdmi cables going to the tv. Now rogers replaced the boxes under warranty but I am stuck with 2 broken tvs and the hdmi cables are not working either.
Sorry I can't understand what you are saying. Were the TV's repaired or are they working?

Have you spoken to your insurance agent. They might be able to help you.
__________________
As of January 2012, I am no longer the owner of the Digital Home website. My comments and opinions are my own and not those of the current site owners.
I have disabled private messaging so for personal inquiries contact me at the Hugh Thompson website or via twitter.
hugh is offline  
Old 2011-04-21, 02:48 PM   #3
57
Moderator
 
Join Date: May 2002
Location: Toronto, Rogers, 9865 & 8300-eHDD, Panasonic TCP65S1, Denon AVR4310Ci; Sony KDL40W3000, 8300-eHDD
Posts: 52,410
Default

Lightning (surges caused by it) can often act in strange ways on equipment, only affecting certain equipment, or equipment on one specific circuit, etc. It can also affect items that are connected to cable, phone or as in my case a weather station which has cables to the roof...

As mentioned by hugh, your likely best course of action is through insurance, or to simply bite the bullet. It's highly unlikely that you can go after cable, phone, etc. Cable should be grounded properly near the point it reaches your home - sometimes called the demarcation point. This could be inside or outside - usually a thick green wire connected to plumbing or a hydro meter.

The only way to totally preclude surge damage is to disconnect an electronic device completely (electrical power and other connection if applicable)
__________________
57's Optimization Services (Home Theatre Optimization) . . . . 57's Home Theatre (Latest equipment & photos)
57 is offline  
Old 2011-06-30, 12:05 AM   #4
compguy
 
Join Date: Apr 2007
Posts: 81
Default

I just had a Rogers tech in to fix a signal issue by installing an amplifier and some splitters. He did not ground any of the devices so I asked him if he should and he said no, because it's grounded at the box and that's all that matters.

I also had a similar incident where a lightening strike took out my cable and a bunch of stuff in the house including my big screen TV. When I first called Rogers that my cable was dead they were implying that it must have been something that I did. I told them we had a lightening strike nearby but they said that most likely it was my fault and would have to pay to repair the cable. Total pricks. Then the rest of the street called and they back tracked big time fixing the melted cable free of charge. However they did not cover anything that was damaged, home insurance did that.
compguy is offline  
Old 2011-06-30, 07:49 AM   #5
JamesK
Veteran
 
Join Date: May 2009
Location: Mississauga
Posts: 6,137
Default

^^^^
He was right about grounding. All utilities are to be grounded at one common point at the entrance. Otherwise, you could wind up with significant voltages between, for example, power ground and TV cable, which could damage your equipment. You don't even need lightning for that to happen.
__________________
But what is the speed of dark?
JamesK is online now  
Old 2011-06-30, 08:01 AM   #6
Humbar
 
Join Date: Mar 2011
Posts: 453
Default

Grounding does not mean your equipment is safe. I had a nearby lightning strike a few years back blow out a lot of my equipment and my cable is properly grounded to the water pipes. Your home insurance should cover a lightning strike.
Humbar is offline  
Old 2011-06-30, 08:09 AM   #7
JamesK
Veteran
 
Join Date: May 2009
Location: Mississauga
Posts: 6,137
Default

^^^^
Quite so. Nothing will protect you from a direct or very close hit. However, proper grounding goes a long way to avoiding such problems. One thing a lot of people don't realize is there are often electrical currents in the ground, even without lightning. For example, a charged cloud can induce ground currents long before there's any lightning. There may also be currents due to power lines or street cars. By connecting everything to a common ground, you reduce or eliminate problems from the various sources.
__________________
But what is the speed of dark?
JamesK is online now  
Old 2011-07-04, 07:56 PM   #8
tomross
 
Join Date: Dec 2007
Location: ottawa
Posts: 6
Default

has anyone ever collected on ups or powerbar insurance. would a ups prevent power surges
tomross is offline  
Old 2011-07-04, 08:57 PM   #9
57
Moderator
 
Join Date: May 2002
Location: Toronto, Rogers, 9865 & 8300-eHDD, Panasonic TCP65S1, Denon AVR4310Ci; Sony KDL40W3000, 8300-eHDD
Posts: 52,410
Default

A UPS helps with small surges (and power outages), however, it would not stop a huge surge as in a nearby lightning strike. Nothing would stop that outside of unplugging your equipment from power and any provider, as mentioned in posts 3, 7.
__________________
57's Optimization Services (Home Theatre Optimization) . . . . 57's Home Theatre (Latest equipment & photos)
57 is offline  
Old 2011-07-05, 01:38 AM   #10
HDTV101
Veteran
 
Join Date: Dec 2004
Posts: 2,048
Default

Unless you have special Insurance... Telling your insurance company you were hit by lightning... they'll tell you this was an "Act of God" and refuse your claim.
HDTV101 is offline  
Old 2011-07-05, 08:28 AM   #11
Jake
Moderator
 
Join Date: Apr 2003
Location: Gatineau and Ottawa
Posts: 10,840
Default

Quote:
Act of God
OK just for the purpose of this discussion what happens if you classify God the same as Santa Claus, the Tooth Fairy and the Easter Bunny. If your chimney is damaged on the evening of December 24th will they blame Santa Claus? OK enough joking. I think they now call it an act of nature right? So lightening, floods, hail, rain, wind, tornadoes, hurricanes, freezing rain, snow damage, land slides, avalanches, earthquakes, slides, slumps, sink holes, drought, solar flares etc. Did I miss any?
__________________
Tip: See an offending post? Don't reply, report it by clicking on the 'Report Post' icon.
Jake is offline  
Old 2011-07-05, 10:42 AM   #12
JamesK
Veteran
 
Join Date: May 2009
Location: Mississauga
Posts: 6,137
Default

^^^^
If I was denied a claim due to an "act of God", the first thing I'd do is ask them to prove there is in fact a God and then show he/she/it did the damage. Otherwise, they're just using delusion to avoid paying a claim. There's no room for a concept of God in law.
__________________
But what is the speed of dark?
JamesK is online now  
Old 2011-07-06, 09:46 AM   #13
cybercat
 
Join Date: Dec 2010
Location: Nepean (Tanglewood), ON, Canada
Posts: 165
Default

Let's not get into the religious aspects, please.
I think the concept of the grounds for refusal is understood by all - lawyers can work it out if and when.

I've always found it best to ask for coverage for specific perils (eg sewer backup, flood, riot, etc.) and pay the few dollars extra per year.

- Bill H.
__________________
Rogers SA8300HD Thermaltake ST0005U WD Caviar Black WD1002FAEX SA1840 ( x3 )
cybercat is offline  
Old 2011-07-06, 10:29 AM   #14
Jake
Moderator
 
Join Date: Apr 2003
Location: Gatineau and Ottawa
Posts: 10,840
Default

Quote:
religious aspects
It was a joke. That was made clear. But lets discuss "Acts of Nature" this is what I asked.

I know this is an old thread but I have often wondered what exactly happens when your equipment mysterious stops working and there is no obvious cause. Could have been someone in your neighborhood fed back into the coax grid or faulty wiring etc.

I would imagine that if lighting struck a pole and it traveled down the coax it would take out a lot of stuff along the way not just at the customers end.

It is too bad the OP did not follow up.
__________________
Tip: See an offending post? Don't reply, report it by clicking on the 'Report Post' icon.
Jake is offline  
Old 2011-07-10, 09:45 PM   #15
nfitz
Veteran
 
Join Date: Jan 2002
Location: Toronto - Rogers 8300HD PVR
Posts: 3,368
Default

I had lightening come in through Rogers cable and destroyed a brand new Sanyo television - oh, must have been pushing 20-years ago now. Local TV repair guy said he'd had a few calls from my neighbours that week.

At that time, I took it to Sanyo, and argued that their manual clearly stated that their manual said to unplug the TV during a storm. But as everyone (including Sanyo) agreed the damage had come in through the cable, I said that they should have said in the manual to disconnect the cable TV as well.

So Sanyo rebuilt the TV ... based on the cost I saw later on, they'd have been better simply to replace it.

Not sure this would work anymore ...

In my defence ... I was a starving student at the time ... and there was no way I'd be able to afford to replace the TV, which was a huge luxury purchase for me at the time. These days, I'd simply curse, and drive to Future Shop.
nfitz is online now  
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -4. The time now is 12:23 AM.

Search Digital Home

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.