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Old 2010-12-19, 12:41 PM   #1
MyMedia08
 
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Default Closed Caption Desperation

My 89 year old mom can hardly hear. She uses closed caption on all her three TVs ( old and new, HDTV and not) on her Rogers service.. Even PVR works great.. No issues there.

I just bought her a whack of DVDs for her favourite TV shows. They are all clearlt marked CC on the package, on the cover and on the discs.

I cannot get it to work. . I know they dont work over component connections so I used the composite outputs on her old DVD player- nothing.

Took the DVD home. Tried them on the blue ray player- nothing ( okay as expected its HDMI). Tried on an old LG DVD player, old TV, all composite, nothing.

Checked all settings to turn OFF progressive scan - nothing.

I will spend any kind of money to get this to work for my mom.. will buy any equipment if I can be assured it will work...but I dont think there is such a thing. I have exhausted all my options.

I am really going to hate the drive back to Future Shop arguing with some 8 year old manager but I dont realy see any other options. And thats not even a solution.

What am I missing???

Tried 3 TVs, 3 DVD players, all type of connections.

If its the DVD, thats even worse as it means I cannot trust any labelling whatsoever.

What a dissappintment in technology and in marketing, If I didnt know better, I would call it a scam.
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Old 2010-12-19, 12:47 PM   #2
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On DVD players closed captioning only works at 480i. If your DVD player is up converting then the TV will not be able to display the CC.
Have no fear there is a work around. Turn on subtitles. Its just like closed captioning.
Most think subtitles will only display other languages. English is always included. Just press the subtitle button on the DVD remote and cycle through them until you get English though its usually the first one.
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Old 2010-12-19, 12:57 PM   #3
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Thanks, but I've done that.

Does not even work on a a 27" CRT screen and an old non-progressive player that does not upconvert; using composite video out. Cant get much closer to 480i than that.

DVD only gives option for English or Spanish (no option for subtitles). Pressing subtitles on any DVD player gives me either a hand or a NONE depending on the player.

I am playing NCIS Season 1.

Specs
Aspect Ratio: 1.66:1
Format: Box set, Color, DVD-Video, Widescreen, NTSC
Language: Original: English; Dubbed: Spanish; Closed Captioned: English Duration: 1009 minutes
Region(s): Region 1 (US and Canada only)
Number of Discs: 6
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Old 2010-12-19, 01:23 PM   #4
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In the audio options of most DVDs (the main menu (can't remember if it's title or pop-up) that eventually comes up after inserting the DVD) there should be an option there to turn on/off subtitles. Some DVDs don't have the option. On some players it may be necessary to "stop" the DVD if it's playing to access various options.

If there is no such audio option, then it's not on that DVD and I don't recall DVDs having CC, but I could be wrong.
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Old 2010-12-19, 02:03 PM   #5
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Yes, I can easily get to the setup options...but the only choices presented are English and Spanish.

So I agree with you that if there is no such audio option to turn subtitle on or off,, then indeed perhaps it's not on that DVD . .. which leads to a more troubling concern that I will never ever again be able to trust the labelling on any DVD !!

See below....

Does this not suggest the DVD is closed caption??

I hae seen close caption DVDs before, at my mom place, a while back.. But as we bought more, we could get it to work. At first I just thought I was buying the wrong versions... so now I very carefully look explicitly for closed captions on the packaging. Bought $100 worth yesterday as they have a few sets on sale....... only opened one, the one below.

Again what does CC mean if one cannot see any closed captions?????

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Old 2010-12-19, 02:33 PM   #6
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Do other DVD's have a working CC or Subtitles? Or is it just this dvd set?
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Old 2010-12-19, 03:06 PM   #7
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Many , all labeled CC, work, many don't work.

This particular set is one that clearly labeled CC and clearly does not work. Seems like misleading or fraudulent advertising to me. Under what condition does CC work on this DVD- I would like to know.

I don't mind returning unopened ones bought in error, but its obviously not feasible to buy DVDs , open them them , test them , try to return them for refund (unlikely) , and repeat that process for ones lifetime.

As I am clearly doing nothing wrong, I am concluding this is the industry - and I am so NOT impressed - especially for something rather important as the hearing impaired.

Gonna stop teasing my mom by buying the alleged closed caption CC DVDs that have no CC on them. Just not fair. It really is a scam.
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Old 2010-12-19, 03:13 PM   #8
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Ok lets me understand this. Regardless of DVD player or connection digital or analog. Upconverting & progressive scan turned off CC or subtitles will just not work with this DVD or others?
And using it on different TV's is the same result?

Lets set everything to the most basic settings and work up to figure out why this is happening.

Connecting the dvd player to your moms tv with composit (red white & yellow) does CC or subtitles work?
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Old 2010-12-19, 03:20 PM   #9
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Connecting the dvd player to my moms tv with composit (red white & yellow) , CC does NOT work. This is where I started.
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Old 2010-12-19, 03:32 PM   #10
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And you're saying that with that composite connection that some (most?) DVDs do give you CC (TV doing the CC not subtitles on the DVD).
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Old 2010-12-19, 03:38 PM   #11
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Correct.
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Old 2010-12-19, 03:41 PM   #12
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I have found that sometimes the CC initiated by a TV takes some time to "react" so leave it on for a while, or turn it off/on...
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Old 2010-12-19, 04:11 PM   #13
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Well, I've watched the entire DVD, so I dont think its a time factor.

(Also TV responds very quickly re Rogers CC)

As anyone seen this DVD with CC working??
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Old 2010-12-19, 05:04 PM   #14
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I'm guessing you may need to contact Paramount and see if it's just a flaw with your discs or if none of the discs have it. If none do then they should accept the discs for a refund due to false advertising.
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Old 2010-12-19, 05:15 PM   #15
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Quote:
I will spend any kind of money to get this to work for my mom.
My Samsung BDP1600 displayes CC. In fact, on some discs, I have to turn it off, as it comes on automagically. This is via HDMI. If you go shopping for a new player, take some of those discs along to verify they work properly..
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