house alarm dialing - Canadian TV, Computing and Home Theatre Forums

crowbar36 · 2010-12-19, 12:46 AM

if phone calls into my house are being awnsered by the alarm , what can i do ? the alarm should be able to be programmed ? i know the alarm calls out on its own to the monitoring station , but the alarm picks up incoming calls and callers hear tones , like fax .

ALSto · 2010-12-19, 08:54 AM

Isn't this something you should call the alarm company about? Sounds like something is not correctly wired.

dogxray · 2010-12-25, 11:06 AM

the programming of the alarm has to be setup to wait until about 8 or more rings before it picks up. Having it set to answer is so the alarm company can program the alarm from there office or look into any types of faults like false alarms or low battery. Get them to reset the number of rings before it picks up
Jeff

Macman · 2010-12-26, 01:07 AM

I agree about the wiring. If the alarm is not seizing the line, causing people to hear the alarm calling out to the station, it sounds like it's not wired for priority/line seizure over the other jacks in the house.

From my training/experience, alarms are supposed to be wired like this:

Phone line from outside ---> Alarm "in" (red/green pair)
Phone jacks from inside ---> Alarm "out" (black/yellow) *Better to have each jack terminated on a block instead of all the pairs twisted together.

This is so that the alarm cuts off the phone jacks in an alarm situation so that someone can't just pick up the phone and prevent the alarm from dialing out.

I don't know too much about alarms, but it seems to me that alarm control panels check for dial tone (or at least phone line voltage) every so often (5 or 10 minutes?) and if it goes away, most systems make the keypad beep to indicate trouble.

I've personally experienced this with another phone company's service in the MIDDLE OF THE NIGHT on 2 different occasions

But anyway! If the system is armed, it may (or should?) even set off the siren.

Sorry if that's a little long.

Paolo · 2010-12-26, 02:37 AM

it sounds like the alarm IS seizing the line, but when a call comes in, the alarm is dialing, when it should be "detecting" a dial tone first before calling out to the monitoring station. there might be a change in configuration to "wait for dialtone" before it calls out, otherwise it should hang up and try again acording to the retry parameter

2010-12-19, 12:46 AM	#1
crowbar36 Rookie Join Date: Jul 2010 Posts: 5	house alarm dialing if phone calls into my house are being awnsered by the alarm , what can i do ? the alarm should be able to be programmed ? i know the alarm calls out on its own to the monitoring station , but the alarm picks up incoming calls and callers hear tones , like fax .

2010-12-19, 08:54 AM	#2
ALSto Join Date: Apr 2010 Location: Just outside Toronto Posts: 54	Isn't this something you should call the alarm company about? Sounds like something is not correctly wired. __________________ *Allen...*

2010-12-26, 01:07 AM	#4
Macman Join Date: Feb 2009 Location: Winnipeg, MB Posts: 469	I agree about the wiring. If the alarm is not seizing the line, causing people to hear the alarm calling out to the station, it sounds like it's not wired for priority/line seizure over the other jacks in the house. From my training/experience, alarms are supposed to be wired like this: Phone line from outside ---> Alarm "in" (red/green pair) Phone jacks from inside ---> Alarm "out" (black/yellow) *Better to have each jack terminated on a block instead of all the pairs twisted together. This is so that the alarm cuts off the phone jacks in an alarm situation so that someone can't just pick up the phone and prevent the alarm from dialing out. I don't know too much about alarms, but it seems to me that alarm control panels check for dial tone (or at least phone line voltage) every so often (5 or 10 minutes?) and if it goes away, most systems make the keypad beep to indicate trouble. I've personally experienced this with another phone company's service in the MIDDLE OF THE NIGHT on 2 different occasions But anyway! If the system is armed, it may (or should?) even set off the siren. Sorry if that's a little long. __________________ Authorized Service Provider for MTS Allstream. Any views expressed are my own.

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2010-12-25, 11:06 AM	#3
dogxray Rookie Join Date: Mar 2008 Posts: 16	the programming of the alarm has to be setup to wait until about 8 or more rings before it picks up. Having it set to answer is so the alarm company can program the alarm from there office or look into any types of faults like false alarms or low battery. Get them to reset the number of rings before it picks up Jeff

2010-12-26, 02:37 AM	#5
Paolo Veteran Join Date: Mar 2006 Location: Regional Municipality of Durham Posts: 2,695	it sounds like the alarm IS seizing the line, but when a call comes in, the alarm is dialing, when it should be "detecting" a dial tone first before calling out to the monitoring station. there might be a change in configuration to "wait for dialtone" before it calls out, otherwise it should hang up and try again acording to the retry parameter