Telus TV Actiontec router questions - Page 3 - Canadian TV, Computing and Home Theatre Forums

skorpien · 2011-01-09, 06:20 AM

Thanks for the help Wiremonkey, but my router's IP range was 10.0.1.XXX (Apple routers are set to this by default). I tried giving my router a static IP and enabling DMZ and adding its IP address to the DMZ list. Yet I still got the double NAT errors. Also, the Actiontech's firewall is set to NAT only. Does my router need to be connected to the first LAN port on the Actiontech for this to work? Am I doing anything else wrong?

Qavro · 2011-01-09, 12:53 PM

Skorpien - it shouldn't make any difference what LAN port on the Actiontec the AirPort is connected to. Do you have another router that you cd try this with, on the hypothesis something's not quite right with the one you're using here? Or, to help with analysis Cd you possibly post screenshots of the configurations on the Actiontec and AirPort? Sometimes a verbal description misses an important point. Stupid question: are you connecting the Airport WAN port to the Actiontec LAN port, or?

digao · 2011-01-09, 10:37 PM

Skorpien, your best bet is to set your airport extreme to distribute a range of IPs.

This way you can reserve IPs in your APE, but instead of having a separate network address (which causes the double NAT issue) it will use Actiontec as the DHCP server.

I set up my network this way and it works great. Just be careful to select a range in the APE different than the one Actiontec uses. I'm using the range from .200 to .250

Let me know if you need more information on how to set it up.

Rod

srankin · 2011-01-10, 02:07 PM

Quote:

Originally Posted by Wiremonkey

Problem is TELUS wants to use the Actiontec for exactly the same reason, it's compatable with Optik and has the QoS TELUS requires for their system.
You're network requirements are actually well beyond the overwhelming majority of customers. This is why TELUS is unprepared for your situation. In fact with literally hundreds of customer installations that I've personally completed, I've never seen or heard of "Control4' or had any issues with customer's owned equipment. I have had some VOIP issues, but I've always been able to resolve them. Your issues are indeed interesting and sound like a challenge. I'd rather someone from TELUS at least tried to help you before your gone to another provider. I'm certainly willing.

If you PM me I can try to see if there is a way to work with you on this.

- another TELUS tech

My particular network requirements yes, they aren't average. I do a lot things here that are basically my testing grounds for what we do. If it doesn't work in my house, I'm sure not putting it into one of my customers' houses.
As for seeing or hearing of Control4...well, there are probably more Control4 installations out there than Telus TV to be honest. Not including the US, which does include 4000 rooms in the Aria hotel.
Unless Telus can loosen up the restrictions on the modem, my only option is to use 2 Cat5e's to each TV location, one for Telus TV, and another for my actual network. Which still requires something other than the ActionTek, or at least a less restrictive configuration. I know Telus is trying to avoid people running business web servers and such on a residential connection, but jeez...

ctown6412 · 2011-01-10, 04:21 PM

MrDaniels "The phone will connect and has a dial tone...and can call out....but no incoming calls are recieved and go straight to voice mail as they did when directly hooked to the Actiontec. Now as I said earlier it worked just fine on the 2Wire modem that was installed prior to the TTV install....any ideas????"

I have the exact same issue with our VoIP phone, I have tried everything I can possibly think of with the actiontec and it simply will not receive incoming calls. I thankfully was left my original modem by the installer so I can play with both until I find a solution. But when more and more people have the same issue of not being able to get incoming calls just on the actiontec it seems like to be a firmware issue. It works perfect with the old router.

skorpien · 2011-01-15, 04:25 PM

Quote:

Originally Posted by digao

Skorpien, your best bet is to set your airport extreme to distribute a range of IPs.

This way you can reserve IPs in your APE, but instead of having a separate network address (which causes the double NAT issue) it will use Actiontec as the DHCP server.

I set up my network this way and it works great. Just be careful to select a range in the APE different than the one Actiontec uses. I'm using the range from .200 to .250

Let me know if you need more information on how to set it up.

Rod

Thanks digao, this is exactly what I needed. Although I did have to fiddle with it a bit. It turns out that the Telus STB doesn't like to be behind any routers if they do not have QoS, so I ended up getting a gigabit switch that has QoS and splitting the connection to both the STB and my router. So now I have DHCP control over devices joining my router and I still have one big network! Not to mention additional ports for any hardwired devices. Thanks again.

And thanks to all that provided help. I do believe that if I had another QoS capable router that it would have worked more easily, but unfortunately I cannot test that hypothesis out.

hespeler · 2011-01-15, 08:13 PM

hey skorpien

so you just connected the switch to the Actiontec and connected your own wifi router to your switch

so Phone Line-->Actiontec--->Switch-->Router plus any other devices likes additional computers,etc.

What did you do to the router to make it a separate network.

Thanks

digao · 2011-01-16, 01:20 AM

Hi hespeler,

It's not a separate network, is just the AirPort Extreme distributing a range of IPs.

I believe skorpien used a switch because he has his APE near the cat5 jack. In my case I use two of the 4 ports from the Actiontec. One to my bonus room PVR and the other one to my office, where my APE is.

At the end of the day, all the IP addresses are within the 192.168.1.x network. The advantage of using the APE to distribute IPs is that you can assign static IPs, something that the Actiontec doesn't allow you to do.

Rod

skorpien · 2011-01-16, 04:20 AM

Actually, the reason I had to use a switch was because the Telus STB would not work when connected to the AEBS. Even though it was distributing a range of IP addresses and the Actiontec was assigning the STB its IP address, the AEBS' lack of QoS prevented the STB from working. The switch was just a way to allow both the STB and my AEBS to connect to the Actiontec so that I can use my AEBS for DHCP reservations for the other devices on my network while still allowing my STB to function properly.

And digao is correct, it's not a separate network. It's all on the 192.168.1.xxx subnet so any devices connected to my AEBS, the Actiontec or the switch see each other.

hespeler · 2011-01-16, 11:06 AM

thanks guys so I guess I could do the same thing with my linksys wifi N router

skorpien · 2011-01-18, 11:32 AM

I don't see why not. Linksys is usually pretty good with letting you customize their routers' functionality. Just set it up to distribute a range of IP addresses and it should work.

rewrite · 2011-01-18, 02:33 PM

It's not AEBS' lack of QoS preventing STB from working. It's because AEBS does not support IGMP and multicast. Some linksys routers support them. I have heard people reporting wrt610n on default firmware works for the telus STB. And some other people reported that some third party firmware such as tomato supports IGMP and multicast as well. However, DD-WRT's implementation was causing problems for some people.

skorpien · 2011-01-18, 02:49 PM

Quote:

Originally Posted by rewrite

It's not AEBS' lack of QoS preventing STB from working. It's because AEBS does not support IGMP and multicast. Some linksys routers support them. I have heard people reporting wrt610n on default firmware works for the telus STB. And some other people reported that some third party firmware such as tomato supports IGMP and multicast as well. However, DD-WRT's implementation was causing problems for some people.

Thanks rewrite, I had no idea. I was just assuming QoS was the issue based on other threads I'd read, though I admit I hadn't done sufficient research. It's good to know that it was indeed the AEBS causing the issues, and short of buying another router, the switch was probably the best solution.

ShawViewer · 2011-01-19, 01:55 PM

Very impressed with the Actiontec. An improvement over the Siemens that Telus gave to me previously for HSI,

Wiremonkey · 2011-01-19, 09:57 PM

If you are having VOIP issues I just wanted to post that I've now done several Optik installations with the Actiontec where there was VOIP in the mix. All were successful and worked properly, could call out and be called. All were just plugged into the default Actiontec, no static IP, no DMZ, just plugged in out of the box.

Each one was also the same VOIP unit, the Linksys stand alone box that you then plug your phone into.

- another TELUS tech

2011-01-10, 04:21 PM	#35
ctown6412 Join Date: Apr 2005 Location: Calgary Posts: 1,194	MrDaniels "The phone will connect and has a dial tone...and can call out....but no incoming calls are recieved and go straight to voice mail as they did when directly hooked to the Actiontec. Now as I said earlier it worked just fine on the 2Wire modem that was installed prior to the TTV install....any ideas????" I have the exact same issue with our VoIP phone, I have tried everything I can possibly think of with the actiontec and it simply will not receive incoming calls. I thankfully was left my original modem by the installer so I can play with both until I find a solution. But when more and more people have the same issue of not being able to get incoming calls just on the actiontec it seems like to be a firmware issue. It works perfect with the old router. __________________ TBD yet again :)

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2011-01-09, 06:20 AM	#31
skorpien Rookie Join Date: Jun 2008 Posts: 24	Thanks for the help Wiremonkey, but my router's IP range was 10.0.1.XXX (Apple routers are set to this by default). I tried giving my router a static IP and enabling DMZ and adding its IP address to the DMZ list. Yet I still got the double NAT errors. Also, the Actiontech's firewall is set to NAT only. Does my router need to be connected to the first LAN port on the Actiontech for this to work? Am I doing anything else wrong?

2011-01-09, 12:53 PM	#32
Qavro Rookie Join Date: Dec 2007 Location: Saanich, British Columbia Posts: 11	Skorpien - it shouldn't make any difference what LAN port on the Actiontec the AirPort is connected to. Do you have another router that you cd try this with, on the hypothesis something's not quite right with the one you're using here? Or, to help with analysis Cd you possibly post screenshots of the configurations on the Actiontec and AirPort? Sometimes a verbal description misses an important point. Stupid question: are you connecting the Airport WAN port to the Actiontec LAN port, or?

2011-01-09, 10:37 PM	#33
digao Join Date: Jun 2008 Location: Okotoks, AB Posts: 120	Skorpien, your best bet is to set your airport extreme to distribute a range of IPs. This way you can reserve IPs in your APE, but instead of having a separate network address (which causes the double NAT issue) it will use Actiontec as the DHCP server. I set up my network this way and it works great. Just be careful to select a range in the APE different than the one Actiontec uses. I'm using the range from .200 to .250 Let me know if you need more information on how to set it up. Rod

2011-01-15, 08:13 PM	#37
hespeler Join Date: Jan 2011 Posts: 31	hey skorpien so you just connected the switch to the Actiontec and connected your own wifi router to your switch so Phone Line-->Actiontec--->Switch-->Router plus any other devices likes additional computers,etc. What did you do to the router to make it a separate network. Thanks

2011-01-16, 01:20 AM	#38
digao Join Date: Jun 2008 Location: Okotoks, AB Posts: 120	Hi hespeler, It's not a separate network, is just the AirPort Extreme distributing a range of IPs. I believe skorpien used a switch because he has his APE near the cat5 jack. In my case I use two of the 4 ports from the Actiontec. One to my bonus room PVR and the other one to my office, where my APE is. At the end of the day, all the IP addresses are within the 192.168.1.x network. The advantage of using the APE to distribute IPs is that you can assign static IPs, something that the Actiontec doesn't allow you to do. Rod

2011-01-16, 04:20 AM	#39
skorpien Rookie Join Date: Jun 2008 Posts: 24	Actually, the reason I had to use a switch was because the Telus STB would not work when connected to the AEBS. Even though it was distributing a range of IP addresses and the Actiontec was assigning the STB its IP address, the AEBS' lack of QoS prevented the STB from working. The switch was just a way to allow both the STB and my AEBS to connect to the Actiontec so that I can use my AEBS for DHCP reservations for the other devices on my network while still allowing my STB to function properly. And digao is correct, it's not a separate network. It's all on the 192.168.1.xxx subnet so any devices connected to my AEBS, the Actiontec or the switch see each other.

2011-01-16, 11:06 AM	#40
hespeler Join Date: Jan 2011 Posts: 31	thanks guys so I guess I could do the same thing with my linksys wifi N router

2011-01-18, 11:32 AM	#41
skorpien Rookie Join Date: Jun 2008 Posts: 24	I don't see why not. Linksys is usually pretty good with letting you customize their routers' functionality. Just set it up to distribute a range of IP addresses and it should work.

2011-01-18, 02:33 PM	#42
rewrite Join Date: Jan 2011 Posts: 31	It's not AEBS' lack of QoS preventing STB from working. It's because AEBS does not support IGMP and multicast. Some linksys routers support them. I have heard people reporting wrt610n on default firmware works for the telus STB. And some other people reported that some third party firmware such as tomato supports IGMP and multicast as well. However, DD-WRT's implementation was causing problems for some people.

2011-01-19, 01:55 PM	#44
ShawViewer Join Date: May 2010 Posts: 347	Very impressed with the Actiontec. An improvement over the Siemens that Telus gave to me previously for HSI,

2011-01-19, 09:57 PM	#45
Wiremonkey Join Date: Oct 2010 Location: TELUS tech in the Fraser Valley, B.C. Posts: 548	If you are having VOIP issues I just wanted to post that I've now done several Optik installations with the Actiontec where there was VOIP in the mix. All were successful and worked properly, could call out and be called. All were just plugged into the default Actiontec, no static IP, no DMZ, just plugged in out of the box. Each one was also the same VOIP unit, the Linksys stand alone box that you then plug your phone into. - another TELUS tech