Bell Fibe TV problems and Complaints - Page 21 - Canadian TV, Computing and Home Theatre Forums

nitra · 2012-06-13, 03:46 PM

You would need to detail the 'audio glitch', there's been many of them over the years.

If you're talking about the dropout 15-45 seconds after tuning to a channel for 1-2 seconds, this is normal, it doesn't always happen, but it's to do with the swap to the multicast stream.

Bri in Mtl · 2012-06-13, 03:49 PM

Do the Fibe terminals have an external power outlet that can be used to control something like a bias light behind the TV?
You can have the option of having the outlet always on OR have it go on and off with the terminal.

Raceleader · 2012-06-13, 04:23 PM

Quote:

Originally Posted by nitra

You would need to detail the 'audio glitch', there's been many of them over the years.

If you're talking about the dropout 15-45 seconds after tuning to a channel for 1-2 seconds, this is normal, it doesn't always happen, but it's to do with the swap to the multicast stream.

Thanks Nitra for follow up on my issue.

Actually i'm talking about cut in the sound for 1-2 sec that happens on channels and even when listening to recorded stuff on the pvr it does the glitch without warning. Image stay sharp and only sounds cut for 1-2 sec often.

nitra · 2012-06-15, 11:50 AM

I take it you're connected with HDMI?

Raceleader · 2012-06-15, 12:05 PM

Quote:

Originally Posted by nitra

I take it you're connected with HDMI?

Indeed Nitra

PVR to TV = HDMI
TV to sound bar = Optical

nitra · 2012-06-15, 06:49 PM

Would you mind trying, HDMI to TV, and Optical from PVR to sound bar?

frankmar · 2012-06-17, 09:07 AM

My PVR is connected to my Denon Receiver via HDMI, when I change channels the image comes instantly but the sound is delayed by 1 - 2 seconds.

If I connect my PVR directly to the TV, I have no lag.

My nephew has Fibe tv same connection with Yamaha Receiver and has no lag.

I even upgraded my HDMI cables and no luck.

Anyone has an Idea, to remedy the problem or have the same problem. tia

nitra · 2012-06-17, 06:51 PM

Do you have upscaling enabled on the Denon?
It sounds like the Denon is taking a second or 2 to start the audio stream, this would only happen if you had upscaling enabled.

frankmar · 2012-06-17, 08:37 PM

I think it upscales automatically, unless there is a place where I can turn it off. But then I lose some quality picture in the SD channels.

frankmar · 2012-06-17, 10:49 PM

I turned the upscaling off and no change

nitra · 2012-06-18, 07:48 AM

What model of TV/AVR do you have?
This isn't something to do with FibeTV btw, it's something with the rest of your hardware.

Also, can you try running direct to the TV?

frankmar · 2012-06-18, 03:21 PM

if I connect directly, there's no lag, the model is Denon 1910

Dr.Dave · 2012-06-18, 04:46 PM

@frankmar, it sounds like your AVR is taking a few seconds to figure out the audio format. Have you tried changing the audio settings on the AVR?

Do you have the PVR set to stereo or surround sound?

nitra · 2012-06-18, 04:58 PM

Channel to channel, there are sometimes different formats, I have the Denon 3311CI, it doesn't have this issue at all, you might have something enabled that's shifting the sound to Matrix mode, this will cause a delay if I turn it on in mine.

On the remote, you should have a button at the bottom D/ST, press it, see if that helps.

frankmar · 2012-06-18, 05:54 PM

I had my pvr to surround sound, then I changed to stereo and VOILA no more lag.
BUT I lose my 5.1
I tried different setup in the Receiver to get Prologic or Dts 5.1 No dice.

2012-06-17, 09:07 AM	#307
frankmar Join Date: Dec 2005 Location: Montreal Posts: 72	Changing channels sound delay My PVR is connected to my Denon Receiver via HDMI, when I change channels the image comes instantly but the sound is delayed by 1 - 2 seconds. If I connect my PVR directly to the TV, I have no lag. My nephew has Fibe tv same connection with Yamaha Receiver and has no lag. I even upgraded my HDMI cables and no luck. Anyone has an Idea, to remedy the problem or have the same problem. tia

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2012-06-13, 03:46 PM	#301
nitra Join Date: Jul 2011 Posts: 249	You would need to detail the 'audio glitch', there's been many of them over the years. If you're talking about the dropout 15-45 seconds after tuning to a channel for 1-2 seconds, this is normal, it doesn't always happen, but it's to do with the swap to the multicast stream.

2012-06-13, 03:49 PM	#302
Bri in Mtl Join Date: Jul 2011 Posts: 60	Do the Fibe terminals have an external power outlet that can be used to control something like a bias light behind the TV? You can have the option of having the outlet always on OR have it go on and off with the terminal.

2012-06-15, 11:50 AM	#304
nitra Join Date: Jul 2011 Posts: 249	I take it you're connected with HDMI?

2012-06-15, 06:49 PM	#306
nitra Join Date: Jul 2011 Posts: 249	Would you mind trying, HDMI to TV, and Optical from PVR to sound bar?

2012-06-17, 06:51 PM	#308
nitra Join Date: Jul 2011 Posts: 249	Do you have upscaling enabled on the Denon? It sounds like the Denon is taking a second or 2 to start the audio stream, this would only happen if you had upscaling enabled.

2012-06-17, 08:37 PM	#309
frankmar Join Date: Dec 2005 Location: Montreal Posts: 72	I think it upscales automatically, unless there is a place where I can turn it off. But then I lose some quality picture in the SD channels.

2012-06-17, 10:49 PM	#310
frankmar Join Date: Dec 2005 Location: Montreal Posts: 72	I turned the upscaling off and no change

2012-06-18, 07:48 AM	#311
nitra Join Date: Jul 2011 Posts: 249	What model of TV/AVR do you have? This isn't something to do with FibeTV btw, it's something with the rest of your hardware. Also, can you try running direct to the TV?

2012-06-18, 03:21 PM	#312
frankmar Join Date: Dec 2005 Location: Montreal Posts: 72	if I connect directly, there's no lag, the model is Denon 1910

2012-06-18, 04:46 PM	#313
Dr.Dave Moderator Join Date: Aug 2005 Location: Winnipeg Posts: 4,705	@frankmar, it sounds like your AVR is taking a few seconds to figure out the audio format. Have you tried changing the audio settings on the AVR? Do you have the PVR set to stereo or surround sound?

2012-06-18, 04:58 PM	#314
nitra Join Date: Jul 2011 Posts: 249	Channel to channel, there are sometimes different formats, I have the Denon 3311CI, it doesn't have this issue at all, you might have something enabled that's shifting the sound to Matrix mode, this will cause a delay if I turn it on in mine. On the remote, you should have a button at the bottom D/ST, press it, see if that helps.

2012-06-18, 05:54 PM	#315
frankmar Join Date: Dec 2005 Location: Montreal Posts: 72	I had my pvr to surround sound, then I changed to stereo and VOILA no more lag. BUT I lose my 5.1 I tried different setup in the Receiver to get Prologic or Dts 5.1 No dice.