Motorola DCX3200 thread - Page 7 - Canadian TV, Computing and Home Theatre Forums

waffledonut · 2011-09-04, 12:20 AM

Hi so our family has this HD cable box. It's Motorola, model DCX3200. Our TV service provider is Shaw.

We have been trying to figure out how to enable the closed captioning for the HD channels. For SD channels, the closed captioning option on the TV remote seems to cut it, but it doesn't work for the HD channels.

My question is, how can you enable the CC for HD channels? I came across this post during my search online:

Quote:

To configure the DCX3200 settings on the User Settings menu screen:

Power off the DCX set-top box and then immediately press the menu key on the remote control. If your TV is on, a few seconds later the menu will list the settings that can be adjusted.

When selecting some of the menu choices, the lag between menus is a couple of seconds, and the tv screen will be black, but be patient and the menu will pop-up.

Some of the things you can tweak are:

what the tv type is 16:9, 4:3 letterbox, or 4:3 pan and scan,
what formats your tv supports,
video sharpness,
turn closed caption on and off when using hdmi or component outputs,

However, I'm not getting this "user settings" menu. Is this even the correct way to do it?

I would appreciate any help... thank you!!

johnb1 · 2011-09-04, 01:19 PM

Is it one of the new "black" boxes with the time in large letters (white) on the front? If so, here's how I did it-don't use the remote
just use the touch sensitive spots on the front of the box itself, and you have to hit it fairly quickly, within about 15 sec. of hitting each button. turn the box off by hitting the power button on the front of the box, then hit power, then menu really fast, hold down the menu button until the basic setup screen pops up. Be patient and it should appear, that's what I did anyways, your mileage may vary

good luck
John B

bgroe · 2011-09-04, 01:22 PM

I have the DCT 3416 and those instructions are pretty close to what I have to do. The only change is pushing the menu button that is on the front of the box (i don't have a menu button on the remote).

Leave tv powered on
Turn off power on box
Push the menu button on front of box
Wait a few seconds - menu will appear
Scroll down to CC and select enable
Push menu button on front of box
Push power button

Maybe this will help you?

454SS · 2011-09-26, 04:07 PM

Is there a way to adjust the volume on this box instead of the TV?

I am using an HD monitor for this setup and using the RCA jacks for audio but the volume seems to be fixed. The HD audio seems to also be fixed.

Thanks

technut · 2011-09-27, 03:39 PM

I can't comment on the DCX3200 specifically, but I have a DCT6412 that allows you to adjust the output volume of the box using the remote. (The box displays a volume level gauge at the top of the screen on the video output.)

You'd have to be sure the remote is sending volume codes for that box, because sometimes the remotes are programmed to only send volume codes for TVs even when you select the cable box on the remote. So maybe check the programming of the remote?

tablo · 2011-09-29, 08:21 PM

Swapped my SD box for DCX3200 today, and I don't like how it sends 480i for SD and 720p for HD. It results in long switch time between SD and HD channels. Rogers and Bell set-top boxes just sent video in 720p for everything. And the closed captions-- not only it's hard to switch them off or on, but the font looks very pixelated, like it's from the 1990s web. Is there a better font?

EDIT: I found out that I can just disable SD override.

SnowGoose · 2011-10-03, 05:21 PM

I've *SCOURED* the 'net looking for this info - where is this IR window (port) located on the DCX3200 P2 (M)? Want to test the IR Blaster from my Hauppauge Colossus...

magnet · 2011-10-03, 05:33 PM

Look here on "Page 3"
http://help.bendbroadband.com/kb100065_019.pdf

Could you not just plug into the IR extender into (port 7)

Jetranger · 2011-10-03, 05:54 PM

I think Shaw's 3200 is a different version. They have the one with the display on the front, I think.

SnowGoose · 2011-10-03, 05:58 PM

I'm very sorry, Magnet - I wasn't clear in the text of my post, but the post title frames the nature of my request - I was looking for the location of the front IR receiver "window".

BTW, I have tried to "mate" the IR transmitter portion of the Hauppauge accessory cable to the IR receiver portion of the Moto IR extension cable, but with no success.

On digging, it appears that there has been mixed success in getting the DCX3200 P2 (which is what I have) talking with the Hauppauge IR Blaster s/w...

BeeScene · 2011-10-07, 02:13 PM

Is there a way to setup favorites, or better yet, delete certain channels and those within packages not subscribed to? I want the DC3200 remote channel button to only cycle between channels I want to see, not channels that require 'authorization' as they're not in my current service package.

I looked through the manual for the remote and DC3200, didn't see anything. Really not happy about having to direct-dial channels.

Nixxo · 2011-10-07, 02:50 PM

Quote:

Originally Posted by BeeScene

Is there a way to setup favorites, or better yet, delete certain channels and those within packages not subscribed to? I want the DC3200 remote channel button to only cycle between channels I want to see, not channels that require 'authorization' as they're not in my current service package.

I looked through the manual for the remote and DC3200, didn't see anything. Really not happy about having to direct-dial channels.

With the current guide software on all Shaw STB's there is no way to hide channels except using favorites lists. The Shaw Gateway does have the ability to hide channels. There should be a new guide software coming for the newer set top's but I haven't heard details on what functionality it will have.

tux · 2011-10-07, 06:31 PM

I add all the channels that I get onto a Favorites list, delete the SD duplicates, and then I can browse the channels I subscribe to by pressing GUIDE, FAV.

There's a few caveats to doing this, like needing to manually edit the favorites list whenever Shaw adds a new channel line FOODHD, having to cycle through the guide starting at Channel 2, and not having free previews in the favorites list. Overall, though, it's faster than going through the entire list of channels.

Eventually, you will likely learn the channel numbers of the shows you watch most, and you'll find that ("direct-dialing") a lot faster than scrolling through the guide 4-6 channels at a time.

jdk13 · 2011-10-21, 04:36 PM

i'm not getting a consistent picture between my dcx3200 and my display. i get ~3 seconds of colour HD static, then a ~1 second flash of picture in a repeating pattern. i've gone through all the HDMI settings in the STB menu, and tried all the options on my monitor to no avail. shaw tech support currently has a four hour wait time... my setup is as follows:

motorola dcx3200 p2 hdmi out ->
HDMI cable -> hdmi/DVI adapter
-> DVI port on BenQ G2420HDB monitor

Monitor specs:
DVI-D input
1920x1280 native res @ 60hz
has HDCP

jackdale · 2011-12-06, 01:30 PM

Set up

DCX3200 - bought yesterday
LG LCD HD TV -
HDMI cable

I get a delay in the sound of a few seconds when changing channels.

Any suggestions would be appreciated.

Thanks

Jack

2011-09-04, 01:19 PM	#92
johnb1 Join Date: Nov 2008 Posts: 45	Closed Caption Is it one of the new "black" boxes with the time in large letters (white) on the front? If so, here's how I did it-don't use the remote just use the touch sensitive spots on the front of the box itself, and you have to hit it fairly quickly, within about 15 sec. of hitting each button. turn the box off by hitting the power button on the front of the box, then hit power, then menu really fast, hold down the menu button until the basic setup screen pops up. Be patient and it should appear, that's what I did anyways, your mileage may vary good luck John B

2011-09-27, 03:39 PM	#95
technut Veteran Join Date: Feb 2003 Location: Victoria, BC (on Shaw TV & Internet, Telus home phone, Bell mobile) Posts: 1,767	I can't comment on the DCX3200 specifically, but I have a DCT6412 that allows you to adjust the output volume of the box using the remote. (The box displays a volume level gauge at the top of the screen on the video output.) You'd have to be sure the remote is sending volume codes for that box, because sometimes the remotes are programmed to only send volume codes for TVs even when you select the cable box on the remote. So maybe check the programming of the remote? __________________ Mike / technut

2011-10-03, 05:21 PM	#97
SnowGoose Join Date: Apr 2007 Location: Victoria, BC Posts: 129	Front IR port location I've SCOURED the 'net looking for this info - where is this IR window (port) located on the DCX3200 P2 (M)? Want to test the IR Blaster from my Hauppauge Colossus... Last edited by SnowGoose; 2011-10-03 at 05:59 PM. Reason: clarity

2011-10-03, 05:33 PM	#98
magnet Moderator Join Date: Feb 2005 Location: Calgary, AB Posts: 3,996	Look here on "Page 3" http://help.bendbroadband.com/kb100065_019.pdf Could you not just plug into the IR extender into (port 7) __________________ When it comes to humility, I am the greatest!

2011-10-03, 05:54 PM	#99
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,343	I think Shaw's 3200 is a different version. They have the one with the display on the front, I think. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2011-09-04, 01:22 PM	#93
bgroe Rookie Join Date: Apr 2010 Posts: 9	I have the DCT 3416 and those instructions are pretty close to what I have to do. The only change is pushing the menu button that is on the front of the box (i don't have a menu button on the remote). Leave tv powered on Turn off power on box Push the menu button on front of box Wait a few seconds - menu will appear Scroll down to CC and select enable Push menu button on front of box Push power button Maybe this will help you?

2011-09-26, 04:07 PM	#94
454SS Rookie Join Date: Sep 2011 Posts: 1	Is there a way to adjust the volume on this box instead of the TV? I am using an HD monitor for this setup and using the RCA jacks for audio but the volume seems to be fixed. The HD audio seems to also be fixed. Thanks

2011-09-29, 08:21 PM	#96
tablo Join Date: Dec 2008 Location: Edmonton, AB Posts: 536	Swapped my SD box for DCX3200 today, and I don't like how it sends 480i for SD and 720p for HD. It results in long switch time between SD and HD channels. Rogers and Bell set-top boxes just sent video in 720p for everything. And the closed captions-- not only it's hard to switch them off or on, but the font looks very pixelated, like it's from the 1990s web. Is there a better font? EDIT: I found out that I can just disable SD override.

2011-10-03, 05:58 PM	#100
SnowGoose Join Date: Apr 2007 Location: Victoria, BC Posts: 129	I'm very sorry, Magnet - I wasn't clear in the text of my post, but the post title frames the nature of my request - I was looking for the location of the front IR receiver "window". BTW, I have tried to "mate" the IR transmitter portion of the Hauppauge accessory cable to the IR receiver portion of the Moto IR extension cable, but with no success. On digging, it appears that there has been mixed success in getting the DCX3200 P2 (which is what I have) talking with the Hauppauge IR Blaster s/w...

2011-10-07, 02:13 PM	#101
BeeScene Rookie Join Date: Sep 2011 Posts: 3	Is there a way to setup favorites, or better yet, delete certain channels and those within packages not subscribed to? I want the DC3200 remote channel button to only cycle between channels I want to see, not channels that require 'authorization' as they're not in my current service package. I looked through the manual for the remote and DC3200, didn't see anything. Really not happy about having to direct-dial channels.

2011-10-07, 06:31 PM	#103
tux Join Date: Mar 2006 Location: Winnipeg Posts: 757	I add all the channels that I get onto a Favorites list, delete the SD duplicates, and then I can browse the channels I subscribe to by pressing GUIDE, FAV. There's a few caveats to doing this, like needing to manually edit the favorites list whenever Shaw adds a new channel line FOODHD, having to cycle through the guide starting at Channel 2, and not having free previews in the favorites list. Overall, though, it's faster than going through the entire list of channels. Eventually, you will likely learn the channel numbers of the shows you watch most, and you'll find that ("direct-dialing") a lot faster than scrolling through the guide 4-6 channels at a time.

2011-10-21, 04:36 PM	#104
jdk13 Rookie Join Date: Oct 2011 Posts: 1	i'm not getting a consistent picture between my dcx3200 and my display. i get ~3 seconds of colour HD static, then a ~1 second flash of picture in a repeating pattern. i've gone through all the HDMI settings in the STB menu, and tried all the options on my monitor to no avail. shaw tech support currently has a four hour wait time... my setup is as follows: motorola dcx3200 p2 hdmi out -> HDMI cable -> hdmi/DVI adapter -> DVI port on BenQ G2420HDB monitor Monitor specs: DVI-D input 1920x1280 native res @ 60hz has HDCP

2011-12-06, 01:30 PM	#105
jackdale Rookie Join Date: Dec 2011 Posts: 1	Sound delay when changing channels Set up DCX3200 - bought yesterday LG LCD HD TV - HDMI cable I get a delay in the sound of a few seconds when changing channels. Any suggestions would be appreciated. Thanks Jack

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