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Old 2010-09-14, 12:20 AM   #1
Summit
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Default Best way to cancel Shaw?

Hi all,

I finally pulled the trigger and signed up for Telus Optik. I am transferring my phone, tv, and internet from Shaw. My install date is October 8.

I am currently paid up to October 7 with Shaw. Telus told me I could cancel my tv and internet with Shaw in advance but not the phone. It seems that if I cancel with Shaw now then it should be pretty seamless for the switch to telus.

The problem is that if I cancel the phone after October 7 I think I have to pay for a whole other month with Shaw. Or will Shaw only bill me for a couple of days for the phone?

Telus also said they will cancel the services for me when they install my service if I want (I have to sign something). Is there any benefit to this?

Any advice will be appreciated! I just don't want to give Shaw any more money than I have to!
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Old 2010-09-14, 02:46 AM   #2
ae_collector
 
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I thought it was 10 days notice that Shaw wants. You should only have to pay for the 10 days, not an entire month. It may be a good idea to cancel Shaw right after the Telus install just incase something goes wrong with your install date. That will give you 10 days to compare the two.

The advantage to having Telus cancel your account with Shaw is not having to get transferred around all of their retention departments if you don't want to hear what they will give you to stay now that you are leaving.
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Old 2010-09-14, 12:10 PM   #3
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Welcome to the Victoria flock,there is a Victoria thread.

I gave Shaw a months notice on July 30th last.
I understood from somewhere that this was normal.
Anyway it gives them ample time to cut me off on August 31st.
I stopped payment from my bank account after Optik TV installed.
So far I have not heard a peep out of them.Nothing.
Don't think they are concerned.

I am on my fourth week with Optik. No complaints.
HD and SD both good or better than Shaw.


Got automated phone call regards an area upgrade on Sept 16th
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Old 2010-09-14, 12:47 PM   #4
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The day that I had my Optik TV installed, I called and cancelled my Shaw cable. I had just paid them a month in advance a couple of days earlier. The guy I spoke with said they require 10 days notice but I would be getting a refund for the difference.....I'll believe it when I have the cheque in my hand.

Just a warning though.....I had one hell of a time trying to cancel with Shaw. They really don't make it easy and they will do everything to talk you out of leaving.....at least that was my experience.

Oh ya, I just noticed last night that Telus added about 4 new channels. With Shaw it seemed like they were always cancelling channels. I've been on Optik TV for almost 2 weeks now and I'm still happy with it.
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Old 2010-09-14, 01:38 PM   #5
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Shaw used to require 30 days notice. Here is their current policy:

Joint Terms of Service

Last updated: May 13, 2010

Quote:
9. Customer-Initiated Termination

You may terminate the Services for any reason at any time by notifying Shaw of your desire to terminate. Such termination shall take effect upon the expiration of the then current billing cycle. Since you would have paid for the Services you are terminating in advance up to the next billing cycle date, no credit or refund will be payable in respect of such terminated Services and you will remain responsible to pay any charges due and payable as of the date of termination.
If you don't want to pay for an extra month be sure to get your cancellation in before the billing cutoff.
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Old 2010-09-14, 01:49 PM   #6
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Summit
Quote:
Telus also said they will cancel the services for me when they install my service if I want (I have to sign something). Is there any benefit to this?
Not sure, but I believe it has some thing to do with keeping your phone number, and Telus will make that switch for you, but I would contact them for verification!
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Old 2010-09-14, 01:58 PM   #7
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Thanks for the replies so far! Telus mentioned that Shaw needs 10 days notice but the terms of service doesn't say anything about that.

I think I might call Shaw tonight to cancel the tv and internet for the end of this billing cycle (Oct 7). I signed up for 3 years for Optik so I'm committed to the switch.

Not sure what to do about the phone still. Telus said don't even mention to Shaw to cancel it because they need it active for the switch. I think it has to do with keeping my phone number. But if the terms of service is correct then if I cancel the phone after the telus install I have to pay for the phone for an extra billing cycle.
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Old 2010-09-14, 02:02 PM   #8
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If you cancel your phone with Shaw, Telus won't be able to transfer your number from Shaw to Telus.
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Old 2010-09-15, 10:30 AM   #9
perfectofc
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Ah, I hadn't thought about giving Shaw "notice" that I was going to switch... guess I'm going to have to move my install, even though it's just TV and Internet. Got given a date next week to switch to Optik.
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Old 2010-09-15, 10:37 PM   #10
cocobe
 
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A few years back when I canceled my Shaw service, I called them to downgrade my service the the most basic, then a few days later, called again to cancel my service. End up getting some refund back. Of course it works only if you want Optik now insteading of waiting until end of the billing cycle.
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Old 2010-09-17, 12:44 AM   #11
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So I signed into the Shaw chat tonight to ask about canceling. This was the response:

"when you are wishing to cancel with us - you'd need to phone customer service - (250) 475-5655 - they are open daily from 8-8 and when you place that call to make that happen - we need 10 business days before the account is closed and off-billing - if there were any # of days remaining in your billing cycle and any $$$ was due in a refund we would certainly send that to you."

Looks like I have lots of time to cancel the tv and internet. I guess I will end up paying them some extra money for the phone (the 10 days) since I can't cancel that until Telus switches it over.
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Old 2010-09-17, 02:49 PM   #12
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I just finished the switch. When they tried to tell me I needed to give them notice I told them that I never signed a contract agreeing to that. They then told me they had that posted on the internet. I told them I didn't care what they posted on the internet I didn't agree to it. They agreed to credit me.
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Old 2010-09-22, 05:42 PM   #13
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Question Shaw where are you

After service from Shaw since 1972 and since disconnecting service I have not heard a peep out from them either to thank me for my ahem! "loyalty" over the years or to ask me why I left them.
I did mention to the person at Shaw I was leaving the country when I gave them the months notice.
Maybe this had a bearing on their non-response but I doubt it.
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Old 2010-09-22, 10:22 PM   #14
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Quote:
Originally Posted by CordBay View Post
After service from Shaw since 1972 and since disconnecting service I have not heard a peep out from them either to thank me for my ahem! "loyalty" over the years or to ask me why I left them.
I did mention to the person at Shaw I was leaving the country when I gave them the months notice.
Maybe this had a bearing on their non-response but I doubt it.
You're lucky! I can't get them to stop sending promos addressed to Current Occupant at one of my properties. Its wasteful and I've asked to be removed from their lists, but the adverts keep appearing sometimes as often as once a week.
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Old 2010-09-22, 11:54 PM   #15
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Quote:
Originally Posted by TNSF View Post
You're lucky! I can't get them to stop sending promos addressed to Current Occupant at one of my properties. Its wasteful and I've asked to be removed from their lists, but the adverts keep appearing sometimes as often as once a week.
Me too. I own a second house that very briefly had Shaw service in both up and down suites and now that Shaw has beeen disconnected in favour of Optik TV the tennants have been getting two of these "Current Occupant" cards in the mail box at the same time every week or two.
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