Shaw Direct 630 Official Problems / Issues / Resolutions Thread. Read posts 1, 2 - Page 68 - Canadian TV, Computing and Home Theatre Forums

TheHans · 2011-12-09, 02:45 PM

Quote:

Originally Posted by johnnucleo

I never turn the power off on my 630, and just this week on Mon/Tues/Wed, when I came home from work and turn on TV, there is a message on the screen "Loading..Please Wait". The only way to make it disappear is to turn power off/on on remote. After 3 days of this, decided to do hard reboot hoping that would stop it. But lo and behold thursday came home, same thing.

What is that? glitch? is there a way to make it stop doing that?

Is it possible one or both of the cables connected to the receiver is loose? I'm no expert on this, but it seems logically that if the receiver isn't getting a proper signal, a message like the one you've indicated would come up. Just a thought until someone more knowledgeable on this pipes in...

The Hans

jbracing24 · 2011-12-09, 06:08 PM

That message is often shown between 6-8 am when either guide is updating or the "smart recording" is updating. I see it pop into the middle of the screen around those times and is annoying. It may take several minutes before clearing.

Perhaps the fact that you leave the receiver on all the time may be causing the message to remain until you turn the receiver off/on.

Heisenberg · 2011-12-19, 08:02 AM

Lately the pixelation on some recordings is horrible. Every 20-30 seconds the pixelations happens and it drives me nuts. I could barely watch survivor last night. It happens on CBS hd and CBC hd and I might cancel over this.

delly47 · 2011-12-30, 09:19 PM

anyone else having hdmi issues? after a while i lose picture but still have audio. the only way to fix it is to unplug the power to the box and plug it back in. i have just bought this new from futureshop, and it upgraded it self to the lastest software version. should i do a hard reset?

frenchophile · 2011-12-31, 05:25 PM

dkelly: i have 630 hooked up to two tvs, one via HDMI, other via component. sometimes i will have both tvs on at the same time. if i turn off the HDMI tv, the component one will lose video as well. the only way i've gotten around this is to turn the HDMI tv off and on again.

also, i've noticed that when i have to do a reboot (< 1/month), it works better if i have the HDMI tv on

johnnucleo · 2011-12-31, 08:03 PM

I have a show, that I have about 50 episodes of taped on my PVR (my wife likes to keep like every episode of this show), started Aug 27 when I got the PVR to current.

When i was looking in my pvr tapings today, it was now down to 10!! Earliest episode was Sept 21st or something. I have it set to KEEP all episodes, and I've never come close to filling up my overall PVR HDD.

Anyone else experience this? why would it just automatically delete a bunch of episodes?

bill r · 2012-01-02, 09:06 PM

I want to hear from someone who has Shaw Direct and does not have a problem. There might be someone out there.

I've been a customer for a few years now, but the last six months have been terrible service. I'm ready to move to another service. Waiting for Rogers or Bell to offer the trade your receiver deal again.

Many issues during my time as a customer, but the pvr, pixels, and audio sync problems that are constant have done it for me.

I know other providers have issues too, but basic video quality and audio sync problems are things that should be sorted out by a big outfit like Shaw.

I've waited too long to make this decision.
What I'm really amazed at are the number of people on this forum and others who put up with terrible service for many years and continue to hang in there.

Thank goodness I have OTA to back up Shaw when it fails me, all too often. By the way, better HD picture and sound with an antenna, just wish I could get my favourite channels over the air.

I feel better now that I got that off my chest.

QCK · 2012-01-02, 09:43 PM

bill r, I have very little problems with them since the latest firmware release. I'm mostly disappointed in the lack of features it should have. The picture quality for me has always been excellent with SD, far better than Bell TV's HD Lite, and along with their HAFH ability they will keep me as a customer.

rickh1954 · 2012-01-02, 11:47 PM

I have no problems. None, zero, nada.

I don't discount the people that do have issues, but be aware that those who don't have problems are unlikely to search out a forum to say so.

gzink · 2012-01-03, 12:26 AM

At the risk of changing the situation I would currently say I am getting good service from 2 630's. Again, one is a replacement and the other now has about 12% of the disk marked protected to keep from using what is probably bad sectors. I now believe fairly strongly that disk problems cause the pixellation problem.
Perhaps tomorrow the gods will mess with me.

Jimbo54 · 2012-01-03, 07:07 AM

I also have no problems.

2 x 630 and 2 x 505.
I have had one of the 630's since they were released. I had to exchange a 530 way back but nothing since then.

I also do not dispute the comments on here regarding problems, but you must realize that this is where disputes/problems/beefs/complaints are vented. If people are happy, you won't hear from them

Krydor · 2012-01-04, 10:06 AM

No problems. Works as advertised. Record 2 shows at once while watching a third off the PVR. No issues with pixelization. My problems with Shaw Direct have zero to do with the equipment or customer service

ScaryBob · 2012-01-04, 10:25 AM

I've had relatively few problems recently as well. That's mainly because most shows are on hiatus. However, some PPVs I tried to record were messed up. Two had dropouts all the way through. Another two wouldn't play because the PVR lost its authorization and report back phone number. There was no indication of a problem when the shows were recorded or played, they just quit 5 minutes in. Trying to record them again resulted in an error message saying the previous report back failed. This is yet another indication of the sloppy design and programming that goes into these units. Straightening out this mess will waste another hour of my time. It's a good thing the PPVs were free, I wouldn't pay for this BS.

tvmaster · 2012-01-04, 10:55 AM

I've only had one problem of significance since day one: if the 630 goes past being 70% full, all kinds of weird stuff starts to happen...pixilation, disruptions in recordings, playback that doesn't respond properly to remote commands, etc. Erase material to less than 70%, and most problems go away.
is that unusual?

oil99 · 2012-01-04, 04:16 PM

OK so I think it's known that if both tuners are recording and certain channels are used that sometimes this leads to above problems. So I ordered a PPV over the holidays and was recording another channel at the same time. When I went to view PPV the first half of it (until the 2nd tuner stopped recording) had pixelation and audio drops. So after 2days of trying to get through to support they say service call/align dish/blah blah blah. And of coarse neither the support guy or the service call guy had ever heard of any issues with the 630??? Anyways zero resolution as usual...but i noticed the other day that almost confirms its the 630. I also have a 605 in the same viewing area for dual TV's and while watching a game on SNW the 630 was doing it. Tuned the 605 to the same channel and it was fine. So its either the connection between the 630 and the dish or one of the tuners in the 630. Seem accurate? Next time I see it I am going to swap the feeds and see what happens. My guess is nothing will change and its the 630 and we just have to live with it. This may be a meaningless rant...

2011-12-30, 09:19 PM	#1009
delly47 Rookie Join Date: Feb 2011 Posts: 3	hdmi issues anyone else having hdmi issues? after a while i lose picture but still have audio. the only way to fix it is to unplug the power to the box and plug it back in. i have just bought this new from futureshop, and it upgraded it self to the lastest software version. should i do a hard reset?

2011-12-31, 08:03 PM	#1011
johnnucleo Join Date: Jun 2009 Posts: 181	Recordings Deleted I have a show, that I have about 50 episodes of taped on my PVR (my wife likes to keep like every episode of this show), started Aug 27 when I got the PVR to current. When i was looking in my pvr tapings today, it was now down to 10!! Earliest episode was Sept 21st or something. I have it set to KEEP all episodes, and I've never come close to filling up my overall PVR HDD. Anyone else experience this? why would it just automatically delete a bunch of episodes?

2012-01-02, 09:06 PM	#1012
bill r Join Date: Feb 2006 Location: toronto Posts: 3	Anybody Actually Not Have a Shaw Direct Problem? I want to hear from someone who has Shaw Direct and does not have a problem. There might be someone out there. I've been a customer for a few years now, but the last six months have been terrible service. I'm ready to move to another service. Waiting for Rogers or Bell to offer the trade your receiver deal again. Many issues during my time as a customer, but the pvr, pixels, and audio sync problems that are constant have done it for me. I know other providers have issues too, but basic video quality and audio sync problems are things that should be sorted out by a big outfit like Shaw. I've waited too long to make this decision. What I'm really amazed at are the number of people on this forum and others who put up with terrible service for many years and continue to hang in there. Thank goodness I have OTA to back up Shaw when it fails me, all too often. By the way, better HD picture and sound with an antenna, just wish I could get my favourite channels over the air. I feel better now that I got that off my chest.

2012-01-04, 10:25 AM	#1018
ScaryBob Veteran Join Date: Feb 2009 Location: The Dandelion City Posts: 7,133	I've had relatively few problems recently as well. That's mainly because most shows are on hiatus. However, some PPVs I tried to record were messed up. Two had dropouts all the way through. Another two wouldn't play because the PVR lost its authorization and report back phone number. There was no indication of a problem when the shows were recorded or played, they just quit 5 minutes in. Trying to record them again resulted in an error message saying the previous report back failed. This is yet another indication of the sloppy design and programming that goes into these units. Straightening out this mess will waste another hour of my time. It's a good thing the PPVs were free, I wouldn't pay for this BS. __________________ At 20 I had a good mind. At 40 I had money. At 60 I've lost my mind and my money. Oh, to be 20 again. --Scary

2012-01-04, 04:16 PM	#1020
oil99 Join Date: Oct 2008 Posts: 31	Pixelation and Audio dropouts OK so I think it's known that if both tuners are recording and certain channels are used that sometimes this leads to above problems. So I ordered a PPV over the holidays and was recording another channel at the same time. When I went to view PPV the first half of it (until the 2nd tuner stopped recording) had pixelation and audio drops. So after 2days of trying to get through to support they say service call/align dish/blah blah blah. And of coarse neither the support guy or the service call guy had ever heard of any issues with the 630??? Anyways zero resolution as usual...but i noticed the other day that almost confirms its the 630. I also have a 605 in the same viewing area for dual TV's and while watching a game on SNW the 630 was doing it. Tuned the 605 to the same channel and it was fine. So its either the connection between the 630 and the dish or one of the tuners in the 630. Seem accurate? Next time I see it I am going to swap the feeds and see what happens. My guess is nothing will change and its the 630 and we just have to live with it. This may be a meaningless rant...

2011-12-09, 06:08 PM	#1007
jbracing24 Veteran Join Date: Jan 2005 Location: Thorold Ontario Posts: 2,265	That message is often shown between 6-8 am when either guide is updating or the "smart recording" is updating. I see it pop into the middle of the screen around those times and is annoying. It may take several minutes before clearing. Perhaps the fact that you leave the receiver on all the time may be causing the message to remain until you turn the receiver off/on.

2011-12-19, 08:02 AM	#1008
Heisenberg Join Date: Oct 2011 Posts: 34	Lately the pixelation on some recordings is horrible. Every 20-30 seconds the pixelations happens and it drives me nuts. I could barely watch survivor last night. It happens on CBS hd and CBC hd and I might cancel over this.

2011-12-31, 05:25 PM	#1010
frenchophile Join Date: Dec 2008 Posts: 258	dkelly: i have 630 hooked up to two tvs, one via HDMI, other via component. sometimes i will have both tvs on at the same time. if i turn off the HDMI tv, the component one will lose video as well. the only way i've gotten around this is to turn the HDMI tv off and on again. also, i've noticed that when i have to do a reboot (< 1/month), it works better if i have the HDMI tv on

2012-01-02, 09:43 PM	#1013
QCK Join Date: Oct 2008 Posts: 1,139	bill r, I have very little problems with them since the latest firmware release. I'm mostly disappointed in the lack of features it should have. The picture quality for me has always been excellent with SD, far better than Bell TV's HD Lite, and along with their HAFH ability they will keep me as a customer.

2012-01-02, 11:47 PM	#1014
rickh1954 Join Date: May 2008 Location: Manitoba Posts: 61	I have no problems. None, zero, nada. I don't discount the people that do have issues, but be aware that those who don't have problems are unlikely to search out a forum to say so.

2012-01-03, 12:26 AM	#1015
gzink Join Date: Mar 2010 Posts: 903	At the risk of changing the situation I would currently say I am getting good service from 2 630's. Again, one is a replacement and the other now has about 12% of the disk marked protected to keep from using what is probably bad sectors. I now believe fairly strongly that disk problems cause the pixellation problem. Perhaps tomorrow the gods will mess with me.

2012-01-03, 07:07 AM	#1016
Jimbo54 Join Date: Jul 2009 Posts: 94	I also have no problems. 2 x 630 and 2 x 505. I have had one of the 630's since they were released. I had to exchange a 530 way back but nothing since then. I also do not dispute the comments on here regarding problems, but you must realize that this is where disputes/problems/beefs/complaints are vented. If people are happy, you won't hear from them

2012-01-04, 10:06 AM	#1017
Krydor Join Date: Oct 2006 Location: SK Posts: 448	No problems. Works as advertised. Record 2 shows at once while watching a third off the PVR. No issues with pixelization. My problems with Shaw Direct have zero to do with the equipment or customer service

2012-01-04, 10:55 AM	#1019
tvmaster Join Date: Oct 2008 Posts: 295	I've only had one problem of significance since day one: if the 630 goes past being 70% full, all kinds of weird stuff starts to happen...pixilation, disruptions in recordings, playback that doesn't respond properly to remote commands, etc. Erase material to less than 70%, and most problems go away. is that unusual?

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