DCX3400 having low sound output for channels (since sept 1) - Canadian TV, Computing and Home Theatre Forums

ghostrider06 · 2010-09-04, 11:50 AM

Ever since the morning of September 1 something weird has happened with my DCX3400. The sound for every channel is so low and to be able to properly hear a show i must turn the volume very high to sound normal. I did not change any settings and I even checked to make sure the hidden setting were not changed either and dolby sound is set to "On"

Has anyone else encountered this?

antonk · 2010-09-04, 12:16 PM

I think I noticed the same thing, only my Dolby is not on (I don't want it on if I'm just using TV speakers, right?). I don't know if Sep 1 is when that changed, because that's when I got my 3400 (to replace the crappy Summit), but between the two it does seem like I have to turn the volume up higher. I think this is more noticeable on non-HD channels, as they seem to be quieter.

P.S. It's not a huuuge difference in volume. I'm used to having my TV on 18 (out of 100 I think), and now I turn it up to between 25 and 28 or so, so not super high.

bubba · 2010-09-04, 12:44 PM

On the back of the 3400 there are two sets of composite audio outputs. One set is variable the other is fixed. Before Sept 1st, the output was set to the highest and you had to turn it down -- with the volume control for the 3400, not the TV or receiver. They seem to have fixed this and turned the audio level down hence the result you are complaining about. To fix this, just turn the volume on the 3400 up (or switch to the other audio output pair).

ghostrider06 · 2010-09-04, 03:03 PM

I forgot to say that I do not use my TV speakers for volume, I use a surround sound speaker system. For example when I watch a Global News Cast on channel 211 I used to listen on volume 12 but now I have to go to at least 18-20 to hear it well enough. A big difference in my view.

antonk · 2010-09-04, 03:55 PM

Actually now that I've had more time with the 3400, it seems like the volume is fine. Maybe it was just a quiet show (or channel) when I noticed it, but my volume levels now seem to be the same as before. So no problem

bubba · 2010-09-04, 05:04 PM

ghost,

The question is, what audio output do you use? Composite (RCA jacks) or SPDIF or HDMI?

57 · 2010-09-04, 05:16 PM

To clarify: http://www.digitalhome.ca/forum/showthread.php?t=76085 Cables & Connections.

ghostrider06 · 2010-09-04, 07:25 PM

just the RCA Red/White cables I have connected

Jetranger · 2010-09-04, 10:47 PM

Like bubba suggested, move the cables to the other red and white terminals and you might find a difference.

2010-09-04, 11:50 AM	#1
ghostrider06 Join Date: Dec 2008 Location: Vancouver, BC Posts: 79	DCX3400 having low sound output for channels (since sept 1) Ever since the morning of September 1 something weird has happened with my DCX3400. The sound for every channel is so low and to be able to properly hear a show i must turn the volume very high to sound normal. I did not change any settings and I even checked to make sure the hidden setting were not changed either and dolby sound is set to "On" Has anyone else encountered this?

2010-09-04, 05:16 PM	#7
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,335	To clarify: http://www.digitalhome.ca/forum/showthread.php?t=76085 Cables & Connections. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2010-09-04, 10:47 PM	#9
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,367	Like bubba suggested, move the cables to the other red and white terminals and you might find a difference. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

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2010-09-04, 12:16 PM	#2
antonk Join Date: Jan 2010 Location: Victoria, BC Posts: 222	I think I noticed the same thing, only my Dolby is not on (I don't want it on if I'm just using TV speakers, right?). I don't know if Sep 1 is when that changed, because that's when I got my 3400 (to replace the crappy Summit), but between the two it does seem like I have to turn the volume up higher. I think this is more noticeable on non-HD channels, as they seem to be quieter. P.S. It's not a huuuge difference in volume. I'm used to having my TV on 18 (out of 100 I think), and now I turn it up to between 25 and 28 or so, so not super high.

2010-09-04, 12:44 PM	#3
bubba Join Date: Jan 2005 Location: Burnaby, B.C. Posts: 269	On the back of the 3400 there are two sets of composite audio outputs. One set is variable the other is fixed. Before Sept 1st, the output was set to the highest and you had to turn it down -- with the volume control for the 3400, not the TV or receiver. They seem to have fixed this and turned the audio level down hence the result you are complaining about. To fix this, just turn the volume on the 3400 up (or switch to the other audio output pair).

2010-09-04, 03:03 PM	#4
ghostrider06 Join Date: Dec 2008 Location: Vancouver, BC Posts: 79	I forgot to say that I do not use my TV speakers for volume, I use a surround sound speaker system. For example when I watch a Global News Cast on channel 211 I used to listen on volume 12 but now I have to go to at least 18-20 to hear it well enough. A big difference in my view.

2010-09-04, 03:55 PM	#5
antonk Join Date: Jan 2010 Location: Victoria, BC Posts: 222	Actually now that I've had more time with the 3400, it seems like the volume is fine. Maybe it was just a quiet show (or channel) when I noticed it, but my volume levels now seem to be the same as before. So no problem

2010-09-04, 05:04 PM	#6
bubba Join Date: Jan 2005 Location: Burnaby, B.C. Posts: 269	ghost, The question is, what audio output do you use? Composite (RCA jacks) or SPDIF or HDMI?

2010-09-04, 07:25 PM	#8
ghostrider06 Join Date: Dec 2008 Location: Vancouver, BC Posts: 79	just the RCA Red/White cables I have connected