Shaw Direct HDPVR 630 Owners Discussion thread for owners ONLY! - Page 47 - Canadian TV, Computing and Home Theatre Forums

monkeygirl · 2011-01-17, 09:34 PM

So after dealing with about 10 530's over the years, I'm now dealing with the new 630 problems. I was weary about getting the new one, but the last 530 had finally got beyond bareable, so we had too.

Anywho, here we go again, it won't record any shows, none, nada, zippo. We phoned and were told it's a virus and a patch won't be out till end of the month. There's nothing to be done. Huh?

Why don't I see anything about this along with all the other 630 problem thread. If it was a virus, why isn't everyone affected. Is this just another line from SC? Unreal......

martinstraka828 · 2011-01-17, 09:40 PM

We should be used to it by now, just another piece of shite we got duped into.

TJ77 · 2011-01-17, 09:42 PM

A virus? Did customer service/tech actually use the word "virus?"
(I guess you could make the argument that a bug in the code is effectively a virus, I just find it hard to believe Shaw would call it that)

If it will not record at all, there is something clearly wrong, and something can be done. Have you attempted a factory reset?

monkeygirl · 2011-01-17, 10:32 PM

Yes, the service rep on the phone said that "someone uploaded a virus to their system"

monkeygirl · 2011-01-17, 11:10 PM

Oh, I forgot, no we didn't do a factory reset, the guy said nothing can be done till the patch is out. PS: Now, I just lost my guide: No Data, never ending with these machines....

TJ77 · 2011-01-17, 11:26 PM

A virus was uploaded to the system? Uh huh...

There is a software update scheduled for release in a couple weeks that is designed to fix some bugs...They seriously told you someone uploaded a virus to the system? I'm confused....

BTW: Try a factory reset. It might have some effect.

gzink · 2011-01-18, 05:08 AM

Do not believe any CSR over the phone, ever. They know what they are talking about approx 30% of the time(I don't just mean Shaw Direct) and make up stories about 30% of the time, IMHO!

SD 630 Support · 2011-01-18, 10:48 AM

Quote:

Originally Posted by D0TC0M

2- The second issue is when your finished watching a recorded program and press stop. The screen will become very small and located in the top right quarter of the screen until I press another button.

Hi D0TC0M,

This is caused by having the 4x3 Override enabled in OPTIONS 4-5 (Video Settings). It will happen when you're playing back a recording in the "opposite" format to what you're tuned to (e.g. playing back SD while tuned to an HD channel).

Pressing any key (e.g. DOWN arrow) will refresh the screen immediately.

MSM · 2011-01-18, 10:54 AM

Welcome back, SD_630_Support. Would you care to comment on the virus explanation given above, and any potential exposure in the receivers???

SD 630 Support · 2011-01-18, 10:58 AM

Quote:

Originally Posted by monkeygirl

Anywho, here we go again, it won't record any shows, none, nada, zippo. We phoned and were told it's a virus and a patch won't be out till end of the month. There's nothing to be done. Huh?

Hi monkeygirl,

There is no virus.

When you say it won't record any shows, do you mean it won't record any shows ever? Or it stops recording, and requires a Front Panel Reset to recover?

Are you able to use LOD by pausing the show you're currently watching? Are you able to watch any recordings in the PVR List?

A permanent inability to use LOD or watch/record any programs points to a defective Hard Drive.

If all shows just appear as N/A in the MENU --> PVR --> Options screen (including newly scheduled ones), it may be a database issue.

Either way, it sounds like more troubleshooting is definitely in order to get this resolved for you. Give us another call, or send me a PM with your account information and I'll put you in touch with the right folks.

Thanks!

bluestarz · 2011-01-19, 09:40 PM

I just had a HDPVR 630 installed and all seems ok with me except 400 (TSN) is not showing up at all. Nothing in the guide. When I press 4-0-0 nothing happens and stays on the same channel I was already on. I thought TSN was in the essentials category and should be automatic. Weird. I can still watch on my other TVs with the standard receiver.

GaryE · 2011-01-19, 10:49 PM

It happens from time to time... Just do a front panel reset... Press and hold the power button on the front of the box until the display goes out. This should bring back TSN. The Score SD is a different problem which should be fixed in the next firmware update.

bluestarz · 2011-01-19, 11:48 PM

Ah. Thanks Gary. VERY much appreciated. That did the trick.

ralphf · 2011-01-20, 08:28 PM

How do I record only part of a program. Watching a 2 hour program halfway through I see a 5 min part I want to record and nothing else. not the whole thing up to that part. This would be good for not recording commercials also.

Kartan · 2011-01-20, 09:56 PM

Only way to do this would be to tell the unit to start recording immediately (hit the rec button) and then when you want it to stop hit the rec button again. There's no way for the receiver to be able to record only the program and drop the commercials as the unit has no way of knowing when a commercial has come on.

2011-01-17, 09:34 PM	#691
monkeygirl Rookie Join Date: Jan 2011 Posts: 3	Virus? So after dealing with about 10 530's over the years, I'm now dealing with the new 630 problems. I was weary about getting the new one, but the last 530 had finally got beyond bareable, so we had too. Anywho, here we go again, it won't record any shows, none, nada, zippo. We phoned and were told it's a virus and a patch won't be out till end of the month. There's nothing to be done. Huh? Why don't I see anything about this along with all the other 630 problem thread. If it was a virus, why isn't everyone affected. Is this just another line from SC? Unreal......

2011-01-19, 10:49 PM	#702
GaryE Join Date: Nov 2003 Location: OTTAWA Posts: 1,421	It happens from time to time... Just do a front panel reset... Press and hold the power button on the front of the box until the display goes out. This should bring back TSN. The Score SD is a different problem which should be fixed in the next firmware update. __________________ ~Gary Shaw Direct 630 HD/PVR \| WD My Book AV eHDD \| Sharp Aquos 46" 120Hz LCD TV \| Watch me LIVE!

2011-01-20, 08:28 PM	#704
ralphf Join Date: Dec 2010 Posts: 44	630 want to record only part of program How do I record only part of a program. Watching a 2 hour program halfway through I see a 5 min part I want to record and nothing else. not the whole thing up to that part. This would be good for not recording commercials also.

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2011-01-17, 09:40 PM	#692
martinstraka828 Join Date: Aug 2009 Posts: 42	We should be used to it by now, just another piece of shite we got duped into.

2011-01-17, 09:42 PM	#693
TJ77 Veteran Join Date: Jun 2005 Posts: 1,984	A virus? Did customer service/tech actually use the word "virus?" (I guess you could make the argument that a bug in the code is effectively a virus, I just find it hard to believe Shaw would call it that) If it will not record at all, there is something clearly wrong, and something can be done. Have you attempted a factory reset?

2011-01-17, 10:32 PM	#694
monkeygirl Rookie Join Date: Jan 2011 Posts: 3	Yes, the service rep on the phone said that "someone uploaded a virus to their system"

2011-01-17, 11:10 PM	#695
monkeygirl Rookie Join Date: Jan 2011 Posts: 3	Oh, I forgot, no we didn't do a factory reset, the guy said nothing can be done till the patch is out. PS: Now, I just lost my guide: No Data, never ending with these machines....

2011-01-17, 11:26 PM	#696
TJ77 Veteran Join Date: Jun 2005 Posts: 1,984	A virus was uploaded to the system? Uh huh... There is a software update scheduled for release in a couple weeks that is designed to fix some bugs...They seriously told you someone uploaded a virus to the system? I'm confused.... BTW: Try a factory reset. It might have some effect.

2011-01-18, 05:08 AM	#697
gzink Join Date: Mar 2010 Posts: 903	Do not believe any CSR over the phone, ever. They know what they are talking about approx 30% of the time(I don't just mean Shaw Direct) and make up stories about 30% of the time, IMHO!

2011-01-18, 10:54 AM	#699
MSM Join Date: May 2005 Location: Ottawa Posts: 168	Welcome back, SD_630_Support. Would you care to comment on the virus explanation given above, and any potential exposure in the receivers???

2011-01-19, 09:40 PM	#701
bluestarz Rookie Join Date: Nov 2008 Posts: 22	I just had a HDPVR 630 installed and all seems ok with me except 400 (TSN) is not showing up at all. Nothing in the guide. When I press 4-0-0 nothing happens and stays on the same channel I was already on. I thought TSN was in the essentials category and should be automatic. Weird. I can still watch on my other TVs with the standard receiver.

2011-01-19, 11:48 PM	#703
bluestarz Rookie Join Date: Nov 2008 Posts: 22	Ah. Thanks Gary. VERY much appreciated. That did the trick.

2011-01-20, 09:56 PM	#705
Kartan Join Date: Aug 2010 Posts: 75	Only way to do this would be to tell the unit to start recording immediately (hit the rec button) and then when you want it to stop hit the rec button again. There's no way for the receiver to be able to record only the program and drop the commercials as the unit has no way of knowing when a commercial has come on.