Telus remote recordings from web or smartphone app - Page 5 - Canadian TV, Computing and Home Theatre Forums

Meestor_X · 2011-01-07, 01:05 PM

I had to wait a couple of days before I could set up the remote recording app. I got the same error. Be patient and it will work.

ryanmess99 · 2011-01-07, 01:13 PM

I just reset my box by unplugging the power cord on the back for 30 seconds and then it worked fine after that.

skorpien · 2011-01-07, 01:57 PM

Thank you both for the replies. I should have posted this sooner, but after I'd posted this thread I was playing around with the menu and decided to restart the unit. Sure enough, after it had rebooted I was able to set up my account. Can't wait to make good use of this feature, and I can only hope that Telus will come out with a remote control app for iOS/Android devices. More and more I'm glad I switched. Thanks again for the help!

Dr.Dave · 2011-01-07, 06:09 PM

Supported Smartphones:

Apple®: iPhone®, iPod touch®.
Android®: LG Shine Plus™, LG Optimus, HTC Hero, HTC Desire™, Motorola Milestone™, Motorola Backflip™, Motorola Charm™, Samsung Galaxy S Fascinate™, Samsung Galaxy Apollo™.
BlackBerry®: Bold™ 9700, Curve™ 8330, Curve 8530, Curve 3G 9300, Pearl™ 8130, Tour™ 9630, Torch™ 9800, World Edition 8830.
Windows phone 7®: HTC 7 Surround™, LG Optimus™ 7, LG Optimus, Quantum™, Samsung Focus.

MarcP · 2011-01-07, 06:29 PM

Where can I find the Blackberry app? That sorry excuse of an app store for my BB doesn't list it (Curve 8310).

tylerc · 2011-01-14, 04:14 PM

I can't find the Windows Phone app either, I don't see it in the Marketplace

Dr_Michel · 2011-02-08, 04:14 PM

Hello,

My Optik TV is now setup and it is great. However, when I try to get the necessary code for remote recording, I get an error message. The tech who installed it thought it had to do with the fact that Prince George does not yet have its own server (he said they would be installing one in the next couple of months). Has anybody else experienced this problem?

Michel

skorpien · 2011-02-08, 04:25 PM

What error message are you receiving? I had an error message the first time I tried to set up remote recording in Calgary (internal server error if I remember correctly) and that was solved with a restart of the STB.

Dr_Michel · 2011-02-08, 04:49 PM

Hi Skorpien,

Yes, I am getting an internal server error, either 400 or 500. It will try to do the restart and see if it resolves the issue.

Michel

i6s1 · 2011-02-09, 09:10 PM

You will ALWAYS get the error until the first reboot. It happens on every install.

skorpien · 2011-02-10, 02:35 AM

Quote:

Originally Posted by i6s1

You will ALWAYS get the error until the first reboot. It happens on every install.

It's unfortunate that the Telus techs (at least the one that set mine up) don't tell you this, considering that the remote recording app was a huge deciding factor to switch for me. You either have to be courageous enough to go through the settings and try a reboot or search online and hope to stumble across a thread telling you to do so. Don't get me wrong, the tech was very knowledgeable and courteous, but he failed to mention that I needed to reboot the STB to get remote recording to work.

Dr.Dave · 2011-02-10, 08:15 AM

@i6s1, thanks for the info. I added it to the first post since a lot of people seem to have this problem.

Barry N · 2011-02-14, 09:59 PM

I just set up my remote recording account on Optik TV. Has anyone else used this feature? I ran a couple of test recordings set-up on my computer,and it worked flawlessly. The only glitch was I had to use Firefox,because Safari is not recognized yet.

mellaby · 2011-02-15, 12:32 AM

Works great on Chrome!!!!!!!

Barry N · 2011-02-18, 10:39 AM

Yep Chrome is good also. Wonder how long it will be before TELUS sends out an e-mail to their subscribers telling them about the added features ?

2011-02-08, 04:14 PM	#67
Dr_Michel Rookie Join Date: Nov 2010 Posts: 7	Using Optik TV App in Prince George Hello, My Optik TV is now setup and it is great. However, when I try to get the necessary code for remote recording, I get an error message. The tech who installed it thought it had to do with the fact that Prince George does not yet have its own server (he said they would be installing one in the next couple of months). Has anybody else experienced this problem? Michel Last edited by Dr.Dave; 2011-02-08 at 04:43 PM. Reason: Moved to existing thread

2011-02-14, 09:59 PM	#73
Barry N Join Date: Feb 2011 Location: Edmonton Posts: 143	Optik remote recording feature I just set up my remote recording account on Optik TV. Has anyone else used this feature? I ran a couple of test recordings set-up on my computer,and it worked flawlessly. The only glitch was I had to use Firefox,because Safari is not recognized yet. Last edited by Dr.Dave; 2011-02-14 at 10:18 PM. Reason: Moved to existing thread

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2011-01-07, 01:05 PM	#61
Meestor_X Join Date: Feb 2003 Location: Calgary, AB Posts: 160	I had to wait a couple of days before I could set up the remote recording app. I got the same error. Be patient and it will work.

2011-01-07, 01:13 PM	#62
ryanmess99 Join Date: Mar 2009 Posts: 34	I just reset my box by unplugging the power cord on the back for 30 seconds and then it worked fine after that.

2011-01-07, 01:57 PM	#63
skorpien Rookie Join Date: Jun 2008 Posts: 24	Thank you both for the replies. I should have posted this sooner, but after I'd posted this thread I was playing around with the menu and decided to restart the unit. Sure enough, after it had rebooted I was able to set up my account. Can't wait to make good use of this feature, and I can only hope that Telus will come out with a remote control app for iOS/Android devices. More and more I'm glad I switched. Thanks again for the help!

2011-01-07, 06:09 PM	#64
Dr.Dave Moderator Join Date: Aug 2005 Location: Winnipeg Posts: 4,704	Supported Smartphones: Apple®: iPhone®, iPod touch®. Android®: LG Shine Plus™, LG Optimus, HTC Hero, HTC Desire™, Motorola Milestone™, Motorola Backflip™, Motorola Charm™, Samsung Galaxy S Fascinate™, Samsung Galaxy Apollo™. BlackBerry®: Bold™ 9700, Curve™ 8330, Curve 8530, Curve 3G 9300, Pearl™ 8130, Tour™ 9630, Torch™ 9800, World Edition 8830. Windows phone 7®: HTC 7 Surround™, LG Optimus™ 7, LG Optimus, Quantum™, Samsung Focus.

2011-01-07, 06:29 PM	#65
MarcP Veteran Join Date: Nov 2003 Location: Airdrie, AB Posts: 3,813	Where can I find the Blackberry app? That sorry excuse of an app store for my BB doesn't list it (Curve 8310).

2011-01-14, 04:14 PM	#66
tylerc Join Date: Apr 2007 Posts: 5	I can't find the Windows Phone app either, I don't see it in the Marketplace

2011-02-08, 04:25 PM	#68
skorpien Rookie Join Date: Jun 2008 Posts: 24	What error message are you receiving? I had an error message the first time I tried to set up remote recording in Calgary (internal server error if I remember correctly) and that was solved with a restart of the STB.

2011-02-08, 04:49 PM	#69
Dr_Michel Rookie Join Date: Nov 2010 Posts: 7	Hi Skorpien, Yes, I am getting an internal server error, either 400 or 500. It will try to do the restart and see if it resolves the issue. Michel

2011-02-09, 09:10 PM	#70
i6s1 Join Date: Jan 2010 Location: TELUS Employee Posts: 188	You will ALWAYS get the error until the first reboot. It happens on every install.

2011-02-10, 08:15 AM	#72
Dr.Dave Moderator Join Date: Aug 2005 Location: Winnipeg Posts: 4,704	@i6s1, thanks for the info. I added it to the first post since a lot of people seem to have this problem.

2011-02-15, 12:32 AM	#74
mellaby Join Date: Dec 2001 Location: Calgary/Mesa Posts: 279	Works great on Chrome!!!!!!!

2011-02-18, 10:39 AM	#75
Barry N Join Date: Feb 2011 Location: Edmonton Posts: 143	Yep Chrome is good also. Wonder how long it will be before TELUS sends out an e-mail to their subscribers telling them about the added features ?