Telus remote recordings from web or smartphone app - Canadian TV, Computing and Home Theatre Forums

hugh · 2010-08-05, 03:03 PM

Telus has announced the availability of Remote Recording for Optik TV customers.

Starting on Friday, August 6, customers can record, delete, and manage the content on their PVR, as well as view and search the interactive programming guide using any Web connection from any location, or while on the go via an application for the iPhone.

The Remote Recording application is available for download for free to all Optik TV customers with a PVR, at no additional charge to their monthly package.

Note: If you get an error code when you first try to set up remote recording, reboot your Set Top Boxes.

hugh · 2010-08-05, 03:05 PM

Company says Blackberry and Android apps are coming in the future but no date was given.

Nothing on the iTunes store yet either.

bmw.e39 · 2010-08-06, 03:38 AM

iPhone app is available on the app store now. I got it working and here are the steps you need to do to get it working

1. Restart all your set top boxes
2. Once restarted in the recordings menu you will see remote recording ( give it 10 seconds or so for the recordings menu to show up after the restart )
3. It will ask you for a pin which you will need to create in parental controls
4. Once you create you pin, go back to remote recordings put in your pin and you'll see a screen where you can create your account
5. Select create account and put in your email address
6. Wait for confirmation email from telus
7. Follow instructions in the confirmation email (at this point you can download the iPhone app or go through the web based application)

That should do it. The remote recording is amazing.

vandb · 2010-08-06, 03:48 AM

I rebooted my PVR shortly after midnight and as expected the new option appeared in the menu. The web interface requires "silverlight" which may be an issue for some people.

Everything is as expected, you can browse the guide, view saved recordings, add or remove scheduled recordings. One nice detail is that the web guide is the same as on your PVR, e.g. any channels that you hid via the PVR's customization option don't show up on the web interface either.

-- Correction, the web guide seems to only show the channels you are subscribed to (?)

i6s1 · 2010-08-06, 03:54 AM

According to my material (which also said it was coming out Wednesday

) the remote guide will only show subscribed channels. I've matched my guide to my subscription, so I can't tell for sure which way it works without changing something.

-Telus Employee.

vandb · 2010-08-06, 04:00 AM

Quote:

According to my material (which also said it was coming out Wednesday ) the remote guide will only show subscribed channels. I've matched my guide to my subscription, so I can't tell for sure which way it works without changing something.

Yeah, I realized that after I posted

What does the "settings" tab do, it's just blank for me.

i6s1 · 2010-08-06, 04:09 AM

Are you using an iPhone or the web interface? The web interface lets you pick default search filters and another option to stay logged in. I'm downloading the ipod app now, so I haven't seen that one yet.

EDIT: iPod has the same settings.

MarcP · 2010-08-06, 08:56 AM

Very nice so far. However, when I try to set a recording for a serie, I only get the "First Run and Reruns" option. There's no "First run only" like on the PVR.

Otherwise I like it!

midnightglory · 2010-08-06, 11:41 AM

So far, I think that's my only complaint. If I could make a list of favourites on the remote guide, that would be awesome. Because really, who wants to see all the SD channels if you have the HD equivalents?

I may never program to record via STB ever again since it's so fast and easy with the remote guide.

Hilman · 2010-08-06, 12:00 PM

Looks amazing, would be nice to only show HD programming or have it come up first. Hopefully an Android app is not too far away, nice work TELUS

MarcP · 2010-08-06, 12:28 PM

Using the iPhone app, I can actually see the recordings on my PVR and manage them. Much more convenient than using the remote. I agree, well done Telus!

Although I wish the grid listing on the iPhone could flip to landscape mode.

Voxxon · 2010-08-06, 04:02 PM

Telus needs to change the delete recording options, when you delete one program in a series it cancels the entire series.

MarcP · 2010-08-09, 07:33 PM

I'm noticing on the web page tonight that a lot of shows have an original air date of "1 January 1" so some of my series recordings are not hitting tonight. One of them is "America's Got Talent" on channel 605. Tomorrow's show is scheduled properly, but not tonight's.

MarcP · 2010-08-10, 12:48 AM

Now the site isn't working for me tonight. I get the spinning "Waiting" animation and it keeps on spinning forever.

Dr.Dave · 2010-08-11, 02:57 PM

I think the remote PVR problems on Aug. 9 were probably caused by the power outage.

2010-08-05, 03:03 PM	#1
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	Telus remote recordings from web or smartphone app Telus has announced the availability of Remote Recording for Optik TV customers. Starting on Friday, August 6, customers can record, delete, and manage the content on their PVR, as well as view and search the interactive programming guide using any Web connection from any location, or while on the go via an application for the iPhone. The Remote Recording application is available for download for free to all Optik TV customers with a PVR, at no additional charge to their monthly package. Note: If you get an error code when you first try to set up remote recording, reboot your Set Top Boxes. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website. Last edited by Dr.Dave; 2011-02-10 at 08:13 AM. Reason: added note

2010-08-05, 03:05 PM	#2
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	Company says Blackberry and Android apps are coming in the future but no date was given. Nothing on the iTunes store yet either. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2010-08-06, 03:38 AM	#3
bmw.e39 Rookie Join Date: Aug 2010 Posts: 1	Instructions to get remote recording to work iPhone app is available on the app store now. I got it working and here are the steps you need to do to get it working 1. Restart all your set top boxes 2. Once restarted in the recordings menu you will see remote recording ( give it 10 seconds or so for the recordings menu to show up after the restart ) 3. It will ask you for a pin which you will need to create in parental controls 4. Once you create you pin, go back to remote recordings put in your pin and you'll see a screen where you can create your account 5. Select create account and put in your email address 6. Wait for confirmation email from telus 7. Follow instructions in the confirmation email (at this point you can download the iPhone app or go through the web based application) That should do it. The remote recording is amazing.

2010-08-06, 04:02 PM	#12
Voxxon Join Date: Nov 2005 Location: Cloverdale, BC Posts: 97	Need Option to Delete One Recording Only - Not Entire Series Telus needs to change the delete recording options, when you delete one program in a series it cancels the entire series.

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2010-08-06, 03:48 AM	#4
vandb Rookie Join Date: Feb 2009 Location: Vancouver Posts: 28	I rebooted my PVR shortly after midnight and as expected the new option appeared in the menu. The web interface requires "silverlight" which may be an issue for some people. Everything is as expected, you can browse the guide, view saved recordings, add or remove scheduled recordings. One nice detail is that the web guide is the same as on your PVR, e.g. any channels that you hid via the PVR's customization option don't show up on the web interface either. -- Correction, the web guide seems to only show the channels you are subscribed to (?)

2010-08-06, 03:54 AM	#5
i6s1 Join Date: Jan 2010 Location: TELUS Employee Posts: 188	According to my material (which also said it was coming out Wednesday ) the remote guide will only show subscribed channels. I've matched my guide to my subscription, so I can't tell for sure which way it works without changing something. -Telus Employee.

2010-08-06, 04:09 AM	#7
i6s1 Join Date: Jan 2010 Location: TELUS Employee Posts: 188	Are you using an iPhone or the web interface? The web interface lets you pick default search filters and another option to stay logged in. I'm downloading the ipod app now, so I haven't seen that one yet. EDIT: iPod has the same settings.

2010-08-06, 08:56 AM	#8
MarcP Veteran Join Date: Nov 2003 Location: Airdrie, AB Posts: 3,812	Very nice so far. However, when I try to set a recording for a serie, I only get the "First Run and Reruns" option. There's no "First run only" like on the PVR. Otherwise I like it!

2010-08-06, 11:41 AM	#9
midnightglory Join Date: Feb 2010 Location: Vancouver Posts: 47	So far, I think that's my only complaint. If I could make a list of favourites on the remote guide, that would be awesome. Because really, who wants to see all the SD channels if you have the HD equivalents? I may never program to record via STB ever again since it's so fast and easy with the remote guide.

2010-08-06, 12:00 PM	#10
Hilman Join Date: Dec 2007 Location: Edmonton Posts: 328	Looks amazing, would be nice to only show HD programming or have it come up first. Hopefully an Android app is not too far away, nice work TELUS

2010-08-06, 12:28 PM	#11
MarcP Veteran Join Date: Nov 2003 Location: Airdrie, AB Posts: 3,812	Using the iPhone app, I can actually see the recordings on my PVR and manage them. Much more convenient than using the remote. I agree, well done Telus! Although I wish the grid listing on the iPhone could flip to landscape mode.

2010-08-09, 07:33 PM	#13
MarcP Veteran Join Date: Nov 2003 Location: Airdrie, AB Posts: 3,812	I'm noticing on the web page tonight that a lot of shows have an original air date of "1 January 1" so some of my series recordings are not hitting tonight. One of them is "America's Got Talent" on channel 605. Tomorrow's show is scheduled properly, but not tonight's.

2010-08-10, 12:48 AM	#14
MarcP Veteran Join Date: Nov 2003 Location: Airdrie, AB Posts: 3,812	Now the site isn't working for me tonight. I get the spinning "Waiting" animation and it keeps on spinning forever.

2010-08-11, 02:57 PM	#15
Dr.Dave Moderator Join Date: Aug 2005 Location: Winnipeg Posts: 4,695	I think the remote PVR problems on Aug. 9 were probably caused by the power outage.