Channel Not Available Message - Canadian TV, Computing and Home Theatre Forums

dmccorm140 · 2010-07-30, 09:45 PM

Tonight various channels are missing on my service, but really no logic to the one's that are missing. Stations like MSNBC, HLN, CNBC, Penthouse, Sports Pack plus others give this message. But I still have about 75% of channels around them. I called Rogers and they say they can't figure it out and will send a technician out in a week. There theory is I have a weak single but my internet, VOD channels, TMN channels are all fine so I don't think thats the issue. But the customer service person insisted that a technician had to be sent out.

Anyone else have this issue?

jvincent · 2010-07-30, 10:05 PM

Perhaps its an SDV problem?

57 · 2010-07-30, 11:45 PM

Here's the thread on that topic, which is the likely culprit. I assume you tried a cold reboot and measured your signal strength and S/N Ratio?

http://www.digitalhome.ca/forum/show...=sdv%2A+issues

http://www.digitalhome.ca/forum/showthread.php?t=17719 SA

dmccorm140 · 2010-07-31, 07:52 AM

Thanks for your comments because this is exactly the problems i'm experiencing. Its as if Rogers did something since Friday morning the last time everything worked fine (I live in North West Mississauga - Meadowvale Town Centre area). I talked to another Tech rep this morning and he said they could do nothing for me on this issue from head office. So I have to wait until Wednesday.

dmccorm140 · 2010-08-01, 11:27 PM

On Saturday afternoon I noticed Rogers working outside my Apt building for quite a long time. When I came home later in the evening, my services were all working. So I just called Rogers and cancelled the Appointment they set.

2010-07-30, 09:45 PM	#1
dmccorm140 Join Date: Sep 2003 Location: tbd Posts: 930	Channel Not Available Message Tonight various channels are missing on my service, but really no logic to the one's that are missing. Stations like MSNBC, HLN, CNBC, Penthouse, Sports Pack plus others give this message. But I still have about 75% of channels around them. I called Rogers and they say they can't figure it out and will send a technician out in a week. There theory is I have a weak single but my internet, VOD channels, TMN channels are all fine so I don't think thats the issue. But the customer service person insisted that a technician had to be sent out. Anyone else have this issue? __________________ Rogers 2PVR's, four digital terminals. All DigNet pack, TMN,, Playboy, Hustler, TEN Network, Howard Stern and Sports Pak Sub. 2 subs Sirius,1 sub XM.

2010-07-30, 10:05 PM	#2
jvincent Moderator Join Date: Nov 2002 Location: Ottawa Posts: 5,371	Perhaps its an SDV problem? __________________ Android rocks!

2010-07-30, 11:45 PM	#3
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,335	Here's the thread on that topic, which is the likely culprit. I assume you tried a cold reboot and measured your signal strength and S/N Ratio? http://www.digitalhome.ca/forum/show...=sdv%2A+issues http://www.digitalhome.ca/forum/showthread.php?t=17719 SA __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2010-07-31, 07:52 AM	#4
dmccorm140 Join Date: Sep 2003 Location: tbd Posts: 930	Thanks for your comments because this is exactly the problems i'm experiencing. Its as if Rogers did something since Friday morning the last time everything worked fine (I live in North West Mississauga - Meadowvale Town Centre area). I talked to another Tech rep this morning and he said they could do nothing for me on this issue from head office. So I have to wait until Wednesday. __________________ Rogers 2PVR's, four digital terminals. All DigNet pack, TMN,, Playboy, Hustler, TEN Network, Howard Stern and Sports Pak Sub. 2 subs Sirius,1 sub XM.

2010-08-01, 11:27 PM	#5
dmccorm140 Join Date: Sep 2003 Location: tbd Posts: 930	On Saturday afternoon I noticed Rogers working outside my Apt building for quite a long time. When I came home later in the evening, my services were all working. So I just called Rogers and cancelled the Appointment they set. __________________ Rogers 2PVR's, four digital terminals. All DigNet pack, TMN,, Playboy, Hustler, TEN Network, Howard Stern and Sports Pak Sub. 2 subs Sirius,1 sub XM.

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