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Old 2010-04-02, 06:31 PM   #1
alebowgm
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Default Noma AC Unit Operating Manual

Just hooked up a Noma wacr5200e unit in my apartment that a friend gave me. Can't seem to find a manual for it online. Does anyone know where I can find it or contact info for Noma so I can trace down a manual?
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Old 2010-04-06, 10:26 PM   #2
alebowgm
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Default A headache...

Ok, so get this. Went to Canadian Tire to get the phone number to call Noma. The 1-866 number they gave me rings to infinity. So went back. A different girl gives me a different number. This time I got someone on the phone. She has never heard of that model of the unit, puts me on hold. She calls the warehouse and they say they have the manual and can e-mail it to me. I say I'll wait for the e-mail, back on hold I go. After 10 minutes an e-mail comes in but its not for the correct unit. So I tell the girl and she transfers me to the warehouse. The guy at the warehouse asks when my unit is from. I tell him its the model that was sold in 2006 and 2007. He goes to say that Noma changed manufactures of the unit in 2009, so the 1-800 number I called is only good for 2009 and 2010 units. Anything before 2009 I need to call Danby. He says this has happened in the past and gives me the number.

So I call Danby. They have no idea what the hell I am talking about.

So I call back Noma. Get the same guy from the warehouse when I tried to get transferred to a CSR. He says Noma is just the name brand and not the manufacture, he has no idea who did these units pre-2009 and that I should go back to Canadian Tire and see if the manager can track down who to call on my behalf.

Sigh...
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Old 2010-04-07, 01:36 AM   #3
txv
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Default

Canadian Tire may have used proprietary model numbers.

Aren't window a/c units self explanatory (operation wise)?
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Old 2010-04-07, 01:55 AM   #4
alebowgm
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Well the reason I cared was the unit was setup to ferinheight and I couldn't get it out of the mode. I had tried the press up/down button trick but it didn't work until about an hour ago when I tried again... so now I don't care so much...
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