External Hard Drive Problems and Discussion - See Facts Link in Post 1. - Page 10 - Canadian TV, Computing and Home Theatre Forums

kandkt · 2010-02-18, 11:10 PM

USB 2.0 is the only supported connection to the 9242.

trail_hiker · 2010-02-18, 11:36 PM

Is there any way to connect it? Can I use an adapter?

smazinke · 2010-02-20, 03:41 AM

Since the 9242 software upgrade, the pvr menu takes several seconds to load up. Not sure if this is due to my WD HDD and sleep mode but it was never a problem before although when I accessed the HDD before the upgrade it always took a few seconds to wake up.

tvnut64 · 2010-02-20, 08:12 AM

Quote:

Originally Posted by smazinke

Since the 9242 software upgrade, the pvr menu takes several seconds to load up. Not sure if this is due to my WD HDD and sleep mode but it was never a problem before although when I accessed the HDD before the upgrade it always took a few seconds to wake up.

I have a 9242 with a 1 TB Verbatim drive that never sleeps, and my PVR menu comes up almost instantly. I also noticed that my external drive listing come up much faster since the upgrade, so I am assuming that they are loading the index for the external drive as soon as you press PVR. This is what is causing the delay when you press PVR with a drive that sleeps.
Bell does specify that the external drive must not have a sleep mode.

FunkyTown · 2010-02-20, 10:25 AM

I don't have any delay with my drive. It's the western digital WD10EADS.

EDIT: I take that back. Now that I've got more than 8 hours of content on the drive, it's doing the same thing that it started doing with the other 9242 that I just returned. It shuts itself off after 5 minutes of viewing. It's as if it's choking on the flow of data.

Hmm I wonder if it's not the drive, but the external enclosure causing the issue. It seems strange it's the drive doing this. Although I only started having this trouble with the V184 firmware version. With V183 this drive worked flawlessly. The minute a few shows are saved to it that's it!

Panache70 · 2010-02-20, 08:39 PM

TVnut, which Verbatim brive do you have? Model number?

FunkyTown · 2010-02-21, 09:41 AM

This morning plugged my EHD into my 9241 PVR. I copied all shows to the 9241. Then, I opened my EHD enclosure, removed the 1 Tb WD10EADS drive, installed a 250 Gb drive instead. I plugged that into the 9242 and formatted it. Then I plugged it into the 9241 and copied all shows to the 250 Gb EHD. It worked well. No problems so far. I pulled the USB out of the 9241 and into the 9242 and started copying the shows back to the 9242. I ended up with the exact same problem I had with the 1 Tb drive. It copies for a minute or two, and then the light goes off on the EHD enclosure and it disconnects from the 9242. So neither drive works. Hmmmm what could be causing this? I never had a problem until v184 and now v185. It may be:

- The 250 gb drive is a 7200 rpm. Yet it works with the 9241.
- It could be the EHD enclosure. It's made by NexStar and is called the NexStar CX.

Any ideas anyone?

Krakus · 2010-02-21, 10:27 AM

I'm experiencing a strange problem where archiving no longer seems to work.

I've been using my external drive for several weeks now without issues. I've been able to successfully archive my recordings to it.

At the moment, the problem is, when I go to archive a recording, it'll display a progress indicator and time remaining. When I check the status a moment later, it's still proceeding. However, when I check it again, about 20 minutes later, it no longer shows any progress or time remaining, but apparently it's still archiving. When I check it still later, it does not report any archiving, and nothing gets copied to my external drive in the end. I tried this several times to no avail.

However, I can still access my external drive just fine, and play back previously archived recordings from it. And the drive isn't close to being full.

Anyone run into this issue or have any suggestions? My internal drive is full right now and not having the archiving function is not good...

FunkyTown · 2010-02-21, 10:38 AM

I haven't had this trouble, my EHD will play about 5 minutes of a show and shuts itself down. This never happens with the 9241, only the 9242.

You may like to mention what PVR you are using. There is a world of difference between the different PVRs and how they behave with EHDs.

Eghan6 · 2010-02-21, 11:43 AM

Not sure if you had considered this, but it seems that there are a lot of people on this board (or other boards) that warn EHD users about trying to fill up th EHD's to capacity. I use a Lacie 750 GB and I haven't had any issues with it since they first added the capability. I don't think I have ever had less than 10 hours of available space on it, though I did get a couple of automatic disconnects last week (but nothing regular). Also, I noticed that playing back from the EHD while having captions on will cause an automatic disconnect (I haven't reported that issue yet).

Don't know if any of these suggestions are helpful or not.

FunkyTown · 2010-02-21, 11:46 AM

Thanks for the suggestions. It may help someone. For me, I don't have closed caption turned on, and the drive isn't even 1/4 full. There is 3/4 of free space left on the drive.

ScaryBob · 2010-02-21, 02:05 PM

Quote:

I pulled the USB out of the 9241 and into the 9242 and started copying the shows back to the 9242. I ended up with the exact same problem I had with the 1 Tb drive.

Have you considered that v185 created an EHD format incompatibility between the 9241 and 9242?

Quote:

It could be the EHD enclosure. It's made by NexStar and is called the NexStar CX.

I have two on a 9242, each with WD10EADS drives, and have never had a problem. They've even recovered from stupid things like accidentally being turned off while files were being transferred. I've also filled one almost, but not completely, full and have never lost a program from drive corruption.

FunkyTown · 2010-02-21, 02:52 PM

The 9241 wasn't even plugged into the wall until I started to have problems with the EHD. I hooked up the 9241 in order to access the EHD which was formatted by the 9242 and all recordings came from the 9242. The 9241 worked fine with the EHD. I decided to restore both SD recordings from the drive (using the 9241) and now it works fine with the 9242 again.

So it's either the 9242 doesn't like SD recordings saved on an EHD, or removing those recordings freed up space and now it's happy. I'm only going to place HD recordings onto the EHD to see if the problem comes back. If it doesn't then I'll know SD doesn't work well on the 9242 EHD.

I'm on my second machine that's doing the same thing. So perhaps you only save high def content. Or it the enclosure that's incompatible with the 9242.

What is the brand of your enclosure Scary?

ScaryBob · 2010-02-21, 03:39 PM

I have two of the same Vantec CX enclosures and drives. There have been other reports of EHD problems with v185. That makes me think that *maybe* there is a file system incompatibility between older firmware versions and v185. I noticed that v185 triggered a file system check on the internal drive after the update. In theory, that should correct any issues. However, if the file system check was skipped (as it may have been on the EHD) or disk corruption was present, it could trigger incompatibility issues. In this case, switching the drive between the 9241 and the 9242 could have triggered those issues.

Krakus · 2010-02-21, 03:45 PM

Quote:

Originally Posted by FunkyTown

I haven't had this trouble, my EHD will play about 5 minutes of a show and shuts itself down. This never happens with the 9241, only the 9242.

You may like to mention what PVR you are using. There is a world of difference between the different PVRs and how they behave with EHDs.

It's a 9241. I tried physically disconnecting the external drive then re-connecting it. It seemed to work again at first when I tried archiving afterwards, but sure enough, it aborted as before. It's very strange. I wonder if something got corrupted on the drive.

2010-02-21, 10:27 AM	#143
Krakus Rookie Join Date: Feb 2010 Posts: 2	Archiving no longer works... I'm experiencing a strange problem where archiving no longer seems to work. I've been using my external drive for several weeks now without issues. I've been able to successfully archive my recordings to it. At the moment, the problem is, when I go to archive a recording, it'll display a progress indicator and time remaining. When I check the status a moment later, it's still proceeding. However, when I check it again, about 20 minutes later, it no longer shows any progress or time remaining, but apparently it's still archiving. When I check it still later, it does not report any archiving, and nothing gets copied to my external drive in the end. I tried this several times to no avail. However, I can still access my external drive just fine, and play back previously archived recordings from it. And the drive isn't close to being full. Anyone run into this issue or have any suggestions? My internal drive is full right now and not having the archiving function is not good...

2010-02-21, 03:39 PM	#149
ScaryBob Veteran Join Date: Feb 2009 Location: The Dandelion City Posts: 7,133	I have two of the same Vantec CX enclosures and drives. There have been other reports of EHD problems with v185. That makes me think that maybe there is a file system incompatibility between older firmware versions and v185. I noticed that v185 triggered a file system check on the internal drive after the update. In theory, that should correct any issues. However, if the file system check was skipped (as it may have been on the EHD) or disk corruption was present, it could trigger incompatibility issues. In this case, switching the drive between the 9241 and the 9242 could have triggered those issues. __________________ At 20 I had a good mind. At 40 I had money. At 60 I've lost my mind and my money. Oh, to be 20 again. --Scary

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2010-02-18, 11:10 PM	#136
kandkt Join Date: Jan 2005 Location: Alberta Posts: 507	USB 2.0 is the only supported connection to the 9242.

2010-02-18, 11:36 PM	#137
trail_hiker Rookie Join Date: Jan 2009 Posts: 7	Is there any way to connect it? Can I use an adapter?

2010-02-20, 03:41 AM	#138
smazinke Join Date: Nov 2005 Posts: 2	Since the 9242 software upgrade, the pvr menu takes several seconds to load up. Not sure if this is due to my WD HDD and sleep mode but it was never a problem before although when I accessed the HDD before the upgrade it always took a few seconds to wake up.

2010-02-20, 10:25 AM	#140
FunkyTown Join Date: May 2006 Location: Gatineau, QC Posts: 1,153	I don't have any delay with my drive. It's the western digital WD10EADS. EDIT: I take that back. Now that I've got more than 8 hours of content on the drive, it's doing the same thing that it started doing with the other 9242 that I just returned. It shuts itself off after 5 minutes of viewing. It's as if it's choking on the flow of data. Hmm I wonder if it's not the drive, but the external enclosure causing the issue. It seems strange it's the drive doing this. Although I only started having this trouble with the V184 firmware version. With V183 this drive worked flawlessly. The minute a few shows are saved to it that's it!

2010-02-20, 08:39 PM	#141
Panache70 Join Date: Nov 2009 Posts: 518	TVnut, which Verbatim brive do you have? Model number?

2010-02-21, 09:41 AM	#142
FunkyTown Join Date: May 2006 Location: Gatineau, QC Posts: 1,153	This morning plugged my EHD into my 9241 PVR. I copied all shows to the 9241. Then, I opened my EHD enclosure, removed the 1 Tb WD10EADS drive, installed a 250 Gb drive instead. I plugged that into the 9242 and formatted it. Then I plugged it into the 9241 and copied all shows to the 250 Gb EHD. It worked well. No problems so far. I pulled the USB out of the 9241 and into the 9242 and started copying the shows back to the 9242. I ended up with the exact same problem I had with the 1 Tb drive. It copies for a minute or two, and then the light goes off on the EHD enclosure and it disconnects from the 9242. So neither drive works. Hmmmm what could be causing this? I never had a problem until v184 and now v185. It may be: - The 250 gb drive is a 7200 rpm. Yet it works with the 9241. - It could be the EHD enclosure. It's made by NexStar and is called the NexStar CX. Any ideas anyone?

2010-02-21, 10:38 AM	#144
FunkyTown Join Date: May 2006 Location: Gatineau, QC Posts: 1,153	I haven't had this trouble, my EHD will play about 5 minutes of a show and shuts itself down. This never happens with the 9241, only the 9242. You may like to mention what PVR you are using. There is a world of difference between the different PVRs and how they behave with EHDs.

2010-02-21, 11:43 AM	#145
Eghan6 Rookie Join Date: Jun 2008 Posts: 7	Not sure if you had considered this, but it seems that there are a lot of people on this board (or other boards) that warn EHD users about trying to fill up th EHD's to capacity. I use a Lacie 750 GB and I haven't had any issues with it since they first added the capability. I don't think I have ever had less than 10 hours of available space on it, though I did get a couple of automatic disconnects last week (but nothing regular). Also, I noticed that playing back from the EHD while having captions on will cause an automatic disconnect (I haven't reported that issue yet). Don't know if any of these suggestions are helpful or not.

2010-02-21, 11:46 AM	#146
FunkyTown Join Date: May 2006 Location: Gatineau, QC Posts: 1,153	Thanks for the suggestions. It may help someone. For me, I don't have closed caption turned on, and the drive isn't even 1/4 full. There is 3/4 of free space left on the drive.

2010-02-21, 02:52 PM	#148
FunkyTown Join Date: May 2006 Location: Gatineau, QC Posts: 1,153	The 9241 wasn't even plugged into the wall until I started to have problems with the EHD. I hooked up the 9241 in order to access the EHD which was formatted by the 9242 and all recordings came from the 9242. The 9241 worked fine with the EHD. I decided to restore both SD recordings from the drive (using the 9241) and now it works fine with the 9242 again. So it's either the 9242 doesn't like SD recordings saved on an EHD, or removing those recordings freed up space and now it's happy. I'm only going to place HD recordings onto the EHD to see if the problem comes back. If it doesn't then I'll know SD doesn't work well on the 9242 EHD. I'm on my second machine that's doing the same thing. So perhaps you only save high def content. Or it the enclosure that's incompatible with the 9242. What is the brand of your enclosure Scary?