Problem with SA 4250HD terminal - Grey Bars. - Canadian TV, Computing and Home Theatre Forums

frmichaud · 2009-10-05, 01:28 PM

I just bought a SA 4250HD terminal and have a problem , my TV is a Sony 16:9 connected in HDMI and when I display a 4:3 channel it is impossible to ajust the color (clear, medium, dark) of the 2 lateral bands, with my other terminal a Pace terminal it works , why the SA 4250 give always black border , indepently of the choice in Setting
Thanks
Francois

frmichaud · 2009-10-05, 02:49 PM

I called Videotron Technical service and with a 4250 connected by HDMI they are unable to have clear, medium or dark border they always have black
Conclusion this is a bug in 4250 firmware
Francois

Dagman2 · 2009-10-05, 03:51 PM

Not true, I am using the HDMI and I can chose grey or black. Press settings twice to get to the option.....

frmichaud · 2009-10-05, 04:00 PM

I did press setting 2 times and have acessed the menu for border , the videotron technician did the same and both of us were able to select clear or dark but THAT DOES NOT CHANGE ANYTHING ON PICTURE
you probably have a different version of firmware than both of us
that the only explaination
Beware of an firmware update
Francois

57 · 2009-10-05, 04:12 PM

It may depend on other settings - for example, output at 1080i? Fixed? under set picture format, etc.

frmichaud · 2009-10-05, 04:23 PM

With the videotron technician we tried ALL the options and we never had grey border, we also configure exactly the same as the pace 551 which provide grey border and that does not work on the 4250, we waisted 90 minutes to try all modes possibles and at the end it is the tecnician who report that is a BUG
Francois

57 · 2009-10-05, 05:52 PM

There is one way to get the grey bars, but it's not because of a setting in the STB. Set up the STB to output 480i for the SD channels - use the Auto-DVI/HDMI setting and enable 480i STANDARD, 720P and 1080i in the Advanced setup wizard. When the TV receives a 480i signal for the SD channels - you can confirm via the display on the front panel of the 4250HD or by pressing "info/display" on most TVs, provided you don't invoke a stretch mode on the TV, you will have grey bars generated by the TV. The HD channels will have black bars on 4:3 upconverts since it's part of the programme.

http://www.digitalhome.ca/forum/showthread.php?t=17719

frmichaud · 2009-10-06, 11:04 AM

Thanks for the infos
Francois

2009-10-05, 01:28 PM	#1
frmichaud Join Date: Aug 2005 Posts: 115	Problem with SA 4250HD terminal - Grey Bars. I just bought a SA 4250HD terminal and have a problem , my TV is a Sony 16:9 connected in HDMI and when I display a 4:3 channel it is impossible to ajust the color (clear, medium, dark) of the 2 lateral bands, with my other terminal a Pace terminal it works , why the SA 4250 give always black border , indepently of the choice in Setting Thanks Francois

2009-10-05, 04:12 PM	#5
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	It may depend on other settings - for example, output at 1080i? Fixed? under set picture format, etc. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2009-10-05, 05:52 PM	#7
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	There is one way to get the grey bars, but it's not because of a setting in the STB. Set up the STB to output 480i for the SD channels - use the Auto-DVI/HDMI setting and enable 480i STANDARD, 720P and 1080i in the Advanced setup wizard. When the TV receives a 480i signal for the SD channels - you can confirm via the display on the front panel of the 4250HD or by pressing "info/display" on most TVs, provided you don't invoke a stretch mode on the TV, you will have grey bars generated by the TV. The HD channels will have black bars on 4:3 upconverts since it's part of the programme. http://www.digitalhome.ca/forum/showthread.php?t=17719 __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

2009-10-05, 02:49 PM	#2
frmichaud Join Date: Aug 2005 Posts: 115	I called Videotron Technical service and with a 4250 connected by HDMI they are unable to have clear, medium or dark border they always have black Conclusion this is a bug in 4250 firmware Francois

2009-10-05, 03:51 PM	#3
Dagman2 Join Date: Jan 2009 Location: Hull,QC Posts: 41	Not true, I am using the HDMI and I can chose grey or black. Press settings twice to get to the option.....

2009-10-05, 04:00 PM	#4
frmichaud Join Date: Aug 2005 Posts: 115	I did press setting 2 times and have acessed the menu for border , the videotron technician did the same and both of us were able to select clear or dark but THAT DOES NOT CHANGE ANYTHING ON PICTURE you probably have a different version of firmware than both of us that the only explaination Beware of an firmware update Francois

2009-10-05, 04:23 PM	#6
frmichaud Join Date: Aug 2005 Posts: 115	With the videotron technician we tried ALL the options and we never had grey border, we also configure exactly the same as the pace 551 which provide grey border and that does not work on the 4250, we waisted 90 minutes to try all modes possibles and at the end it is the tecnician who report that is a BUG Francois

2009-10-06, 11:04 AM	#8
frmichaud Join Date: Aug 2005 Posts: 115	Thanks for the infos Francois