Tell me how you feel about the BCB (Bundle) renewal with this info in mind

[melcsr_rogers]

OK Peoples here is the DEAL.

(BCB Better Choice Bundle)

I work in a special department that deals with this BCB migration. Everyday I have to so sweet and nice when renewing ppl weither it be from 15% to 5 or 10. Every telecom company that offers the Bundle discount had always started it as a Tiered bundle offer (never 15% for just 2) The old BCB 15% (non teird) was offered in 2005 before we had all 4 services up and running. So since 2007 this bcb was put into a Do not promote list. so very few of you were given this possibley to fix a problem you may have had. So new customers in 2007 that we hope will stay forever are offered the new tiered BCB as should all customers of Rogers. Fair enough?

Why should you keep 15% for just 2 products if you can have all 4 and POSSIBLY save more?

(P.S. I dont try and sell people anything when they reach me to migrate to new bcb)

Also we do not double contract the cell phones so no ecf (early cancellation fee), and no additonal bcb savings on ner home phone value plan so no ecf. And if you dont have a cell or need one your saving $32.95 minimum a month!

[hugh]

What is BCB, what is ecf and what does it have to do with Rogers Cable?

[melcsr_rogers]

Sorry for the acronims. Bcb is the better choice bundle discount. There were 300,000 accounts tagged with the old non-tierd Better choice bundle discount that we have been migrating/offering to those that had it before it expires. The code is being removed from our system and instead of taking it off the bill weve asked them to call in (its been pretty awsome I noticed in another forums that the real reason was missing in the replies. The real reason is to give all rogers customers the same reward for bundling their services with us. (not to lock people in contracts or sell them stuff.) and ECF is an early cancellation fee. Hope this helps.

[melcsr_rogers]

no problem hugh..ill just take this one off just in case. i like my job

[hugh]

melcsr_rogers, Please we don't need new threads for everyone of your posts. Your free to discuss Billing but lets keep it to one thread.

In addition, (sorry melscr) I would like to note to members that we have no idea if melcsr is truly a Rogers CSR.

Finally Mel_csr, Rogers has a habit of firing CSR's who post on this forum so be careful. Don't post from work and don't say anything that might identify you.

[TorontoColin]

If mistakes happen or things are generally messy and confusing because of the Rogers software, that's the fault of Rogers and it should be updated or replaced. I expect my telecom to have a handle on things like that. People generally don't target the CSRs when they complain, they target the company as a whole, because even if it was the fault of the CSRs that's Rogers' fault for poorly training their CSRs.

I don't understand your point about pro-ration, everyone getting their bill on the same day would only be an issue if everyone signed up on the same day, which doesn't happen. In fact, I don't understand what you're trying to say or why you're saying it here.

I think pulling a bundle from someone while they still subscribe is flat out wrong. The reason I left Bell Mobility was because they told me my plan was no longer available and I would have to switch to a new (much worse) plan. You (meaning the telecom in question) agreed to it and taking it away because you don't want to offer it any more (it's not like they're eliminating a service here) isn't fair. If I told Rogers from now on I'm going to stop paying 15% of my agreed to bill, I don't think they'd be too pleased.

Maybe the reason why I should keep 15% for just 2 products is because I don't want any of the others...

Rogers doesn't want to rob people, but like most companies they are looking for any way to make more money for less. Telling me that my cable bill is going up because increased operating costs make it necessary just doesn't fly when I look at their quarterly earnings report.

[Hooter]

I have two issues with the BCB. A number of years ago I was told I would keep my 15% discount as long as I remain a Rogers customer. In other words, it was grandfathered for my two services - Cable and Internet. Now it is gone, so Rogers lied to me. Also, is it fair to have the BCB based on number of services. I have the complete Cable package - VIP ultimate with movies, superchannel, HD package (including HD PVR rental and two standard digital box rentals), and super sports pack along with High Speed Express. My bill is often close to $200 a month (some PPV as well) and yet I only get a 5% discount now. Someone else could have three services - basic home phone, basic cable, and Internet lite or ultra lite and therefore spend less than $100 a month but get a 10% discount because they have three services. Is this fair? Perhaps the discount should be based on the more you spend, the higher the discount - another kind of tier!

[melcsr_rogers]

WOW! thats alot of cable...and that is a great point...I wish they were not eliminating the bcb for this reason. I would call Rogers back to the same number you called and ask about a loyality offer. you deserve one if one was not offered to you. customers like you, keep me employed! (lol) Also double check your internet usage, if your not over 60 GB a month the download speed of exteme is same as express. heres the difference, extreme 10mbps download and 1mbps upload 95 GB bandwidth, express 10 mbps 512kbps with 60 GB bandwidth, its $10 less ish a month.

[Hooter]

I actually did call Rogers and complained vehemently about the fact that they lied to me when they told me that the 15% discount would always be grandfathered and complained even more over the introduction of the LPIF fee. Bottom line - I have a 20% discount on both cable and Internet for a year. But, and this is a big point, what happens when the year is up? I am back to 5% which is not really fair based on what I spend. I am not sure what point you are making on extreme vs. express. I am happy with express and don't want to spend even more.

[TorontoColin]

I had the same thing. After my 20% expired I called back in and they added it again. If they won't then it's time to start looking at other providers.

[melcsr_rogers]

Originally Posted by TorontoColin

I had the same thing. After my 20% expired I called back in and they added it again. If they won't then it's time to start looking at other providers.

LOL...seriously...this is so crazy, so youll never pay the regular rates then? youd rather have a dish on your house of which when it snows and rains it will go out. Youd rather support a company that hires their CSC's in India just to feed their shareholders and make it a little cheaper then cable?

[melcsr_rogers]

Originally Posted by Hooter

I actually did call Rogers and complained vehemently about the fact that they lied to me when they told me that the 15% discount would always be grandfathered and complained even more over the introduction of the LPIF fee. Bottom line - I have a 20% discount on both cable and Internet for a year. But, and this is a big point, what happens when the year is up? I am back to 5% which is not really fair based on what I spend. I am not sure what point you are making on extreme vs. express. I am happy with express and don't want to spend even more.

sorry Hooter, I thought you said you were on extreme. Well if you do bundle your other services youd get 10 - 15% off...rogers know very well they may be losing some very valueable and high revenue generating customers like yourself with the loss of the old BCB discount. Hopefully after this year you will see reasons to stay. Best of luck. p.s we didnt lie to you, we didnt know it would change sorry. (as CSR's anyways)

[TorontoColin]

Originally Posted by melcsr_rogers

LOL...seriously...this is so crazy, so youll never pay the regular rates then? youd rather have a dish on your house of which when it snows and rains it will go out. Youd rather support a company that hires their CSC's in India just to feed their shareholders and make it a little cheaper then cable?

I had Bell TV for years and only left because of major issues with Mobility and Sympatico, I had no problems with the TV division. The two companies offered me almost identical service and the weather issues only affected me once or twice a year. The differences were nominal (analog cable vs much better digital receivers). So why would I pay full price for Rogers if I know that Bell TV will offer me the same thing cheaper?

Also, I don't care where the CSRs are as long as they're well trained and competent. I never had any problems with the Bell TV CSRs (different story for the other Bell divisions).

You may not have known the BCB would change, but it seems obvious that you didn't know it would stay the same, and yet that's what Hooter was told. At some point, at some level, someone made a promise that they couldn't keep.

[melcsr_rogers]

Originally Posted by TorontoColin

I had Bell TV for years and only left because of major issues with Mobility and Sympatico, I had no problems with the TV division. The two companies offered me almost identical service and the weather issues only affected me once or twice a year. The differences were nominal (analog cable vs much better digital receivers). So why would I pay full price for Rogers if I know that Bell TV will offer me the same thing cheaper?

Also, I don't care where the CSRs are as long as they're well trained and competent. I never had any problems with the Bell TV CSRs (different story for the other Bell divisions).

You may not have known the BCB would change, but it seems obvious that you didn't know it would stay the same, and yet that's what Hooter was told. At some point, at some level, someone made a promise that they couldn't keep.

fair enough. I guess if your under the impression it would not change...sorry about this...i can see where your coming from. Best of luck with the decision. Youve had both companies so for you its not as bad as others regarding satellite.

[bgclarke]

A couple of years ago, I received a notice in the mail stating that my BCB discounts would be expiring.

When the expiry date showed up, I was still getting the 15% discount for the 2 services we have. That continued for several years.

So this summer I get another notice stating that I need to call by August 7th or something like that in order to ensure that I get my discount for my Sepetember bill.

That date came and went; 15% discount on my September bill.

I came home one night to a voicemail stating that I need to call by sometime in September in order to keep my discount.

It sounds like Rogers is semi-serious about this this time around.

As it stands I will go from a 15% discount to 5% discount, which will add about $17 to my monthly bill.

Since I will be losing 10% of my discount, unless Rogers gives me a reason to keep my current cable TV services, I will be cutting them back by close to 20%, if not more.

Bottom line: More money in my pocket and not Rogers.

To top it all off, I don't even have a cell plan from Rogers, yet I am receiving "Connect ME" e-mails from Rogers for a Motorola phone I don't even have.