Shaw Direct Complaint and Rant Thread - Page 20 - Canadian TV, Computing and Home Theatre Forums

gzink · 2012-05-04, 02:47 PM

I had multiple 630's and SD nor techie could solve but when I called to switch to the new rv program because I'm now on cable, the csr very smugly stated that all my problems were grounding related and he could have solved them if only I had reached him with my troubles....

AbbyJane · 2012-05-05, 08:13 AM

DSR 600 problem. Anybody run into this one yet? SD says I get Space HD, I can tune to Space HD, but if I have unsubscribed channels hidden it does not appear in the guide. I've already tried all the usual stuff including a receiver refresh. Oh, and the SD self serve page says I have different services than I do (Digital favorites is the only thing they have right).

soltech · 2012-05-05, 10:15 AM

Yes same here.Only why to get it is set guide to unhide on 630.

smsat · 2012-05-05, 02:42 PM

Same issue here with 605 and 630. Called last night - they had me do a receiver reboot. This fixed it for a bit but back to same issue today.

Also:

Nothing coming in on Disvovery HD, TsnHD, Tsn2HD or CTVHD.

DSgamby · 2012-05-05, 02:45 PM

Quote:

Originally Posted by smsat

Nothing coming in on Disvovery HD, TsnHD, Tsn2HD or CTVHD.

Shaw is having a nation wide problem.

http://www.digitalhome.ca/forum/show...wpost&t=153491

hfhf · 2012-05-27, 01:04 PM

Very pee's at shaw for getting red of HD net. Replaced it with that "space garbage"

mon_Key_C · 2012-05-27, 05:11 PM

You aren't missing much new right now

Most concerts are reruns such as:
May 28: Ted Nugent Live - I Still Believe!
May 30: Crosby-Nash: In Concert
May 31: Doobie Brothers - World Gone Crazy Live
June 1:REO Speedwagon
June 3: Bad Company - Live at Wembley
June 3: Bon Jovi, Lost Highway - The Concert
June 3: Nickelback - Live at Sturgis
June 3: John Fogerty - The Long Road Home

Paying extra for HD reruns on numerous Bell owned channels is much more entertaining.

Almost as entertaining as the 6 shows repeated daily on 12 Shaw owned cable channels.

QCK · 2012-05-27, 06:40 PM

Quote:

Originally Posted by mon_Key_C

You aren't missing much new right now

I miss the MMA content they offered very much. Many live event shows that you cannot see anywhere else and the weekly Inside MMA show as well.

classicsat · 2012-05-28, 09:33 AM

I miss the HD-Net concerts, but am finding plenty on Youtube (plus all sorts of Midnight Special, Old Grey Whistle Test and Rockpalast clips - although not HD, the video camera/tape technology of the time is next to it). It is a double edged sword though, I like the "Classic Rock" artists, and they mostly don't look so good nowadays, their older shows in the prime of their careers was taped in SD.

Bayguy · 2012-05-28, 12:04 PM

Okay this isnt a huge rant but we're just switching from Bell to Shaw and Shaw has hardly any PPV channels.

BEV has lots and not just that it lets you choose what time to watch but they actually have more movies. Weve got some PPV credits fm Shaw but I dont know whether we'll be able to use them before they expire b'cuz there isnt much we want to watch. We looked at BEV's website and they've got more movies but we don't have free PPV there.

johnnucleo · 2012-05-28, 01:51 PM

Quote:

Originally Posted by Bayguy

Okay this isnt a huge rant but we're just switching from Bell to Shaw and Shaw has hardly any PPV channels.

BEV has lots and not just that it lets you choose what time to watch but they actually have more movies. Weve got some PPV credits fm Shaw but I dont know whether we'll be able to use them before they expire b'cuz there isnt much we want to watch. We looked at BEV's website and they've got more movies but we don't have free PPV there.

Agreed, that Shaw Direct has very few actual PPV movie channels, but I found the selection to be same as other providers in terms of movies offered. It's just that you'll find they are played at weird times. Like at 5am. Rarely are they playing at normal viewing times, so best thing to do if you have a PVR, is purchase movie and set it to record so you can watch it later. Shaw Direct website has each month's PPV movie listings. Just search via the menu for one and then as I say, PVR it, cause you'll rarely find a movie playing at a normal time.

Bayguy · 2012-05-29, 05:49 PM

Hi johnnucleo yes I think youre right that mostly Shaw plays the same movies as Bell but be'cuz Bell has more channels they keep them around longer. So for example right now we could see Puss 'n' Boots and War Horse on Bell but they aren't on Shaw where we have the PPV credits.

I'm sure they were there maybe last month or month before but they're gone now.

We have been looking at the Shaw website and just hope that some good stuff will show up in June or July.

RaymondT · 2012-07-14, 09:58 PM

So after sitting on hold for 35 minutes, head throbbing from where the dish slid down and bonked me, I finally get a CSR. I start to explain I need a remap and re-activation. My phone starts to pack it in so I asked him to phone me back on my wife's cell. CSR tells me he's too busy

Phone dies...

Starting to wonder if he secretly worked for Telus Optic. Got phone recharged, called - wait times exceed 60 minutes.

stecle · 2012-07-28, 01:07 PM

Yesterday I am watching the Olympics on CTV HD and about every 30 seconds the program pixelates. After that I watch the CFL game on TSN HD and the same thing although it is not as bad as CTV HD. Check my signal and it is excellent as usual.

I really wish there was Satellite provider in Canada that offered a service that actually worked properly. My friend has cable and he doesn't have the pixelation problems that we do with satellite.

Actually I don't even know why I am complaining about it as I know nothing will ever be done to address the problem. Shawdirect probably doesn't even know what the problem is!

Thanks Digital Home for having a Rant thread!

Bayguy · 2012-07-29, 01:08 AM

Stecle are you sure youre dish is aligned okay? We're in California and we watched the opening ceremony live on CTV yesterday and there were no glitches. or maybe you had bad weather in your city?

2012-05-28, 12:04 PM	#295
Bayguy Join Date: Oct 2009 Location: Baja BC Posts: 430	Not much PPV Okay this isnt a huge rant but we're just switching from Bell to Shaw and Shaw has hardly any PPV channels. BEV has lots and not just that it lets you choose what time to watch but they actually have more movies. Weve got some PPV credits fm Shaw but I dont know whether we'll be able to use them before they expire b'cuz there isnt much we want to watch. We looked at BEV's website and they've got more movies but we don't have free PPV there.

2012-07-14, 09:58 PM	#298
RaymondT Join Date: Dec 2006 Posts: 84	Award-winning customer service? So after sitting on hold for 35 minutes, head throbbing from where the dish slid down and bonked me, I finally get a CSR. I start to explain I need a remap and re-activation. My phone starts to pack it in so I asked him to phone me back on my wife's cell. CSR tells me he's too busy Phone dies... Starting to wonder if he secretly worked for Telus Optic. Got phone recharged, called - wait times exceed 60 minutes.

2012-07-28, 01:07 PM	#299
stecle Join Date: Jul 2010 Posts: 117	Pixelation Yesterday I am watching the Olympics on CTV HD and about every 30 seconds the program pixelates. After that I watch the CFL game on TSN HD and the same thing although it is not as bad as CTV HD. Check my signal and it is excellent as usual. I really wish there was Satellite provider in Canada that offered a service that actually worked properly. My friend has cable and he doesn't have the pixelation problems that we do with satellite. Actually I don't even know why I am complaining about it as I know nothing will ever be done to address the problem. Shawdirect probably doesn't even know what the problem is! Thanks Digital Home for having a Rant thread!

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2012-05-04, 02:47 PM	#286
gzink Join Date: Mar 2010 Posts: 900	I had multiple 630's and SD nor techie could solve but when I called to switch to the new rv program because I'm now on cable, the csr very smugly stated that all my problems were grounding related and he could have solved them if only I had reached him with my troubles....

2012-05-05, 08:13 AM	#287
AbbyJane Rookie Join Date: Dec 2011 Location: Ottawa, Ontario Posts: 21	DSR 600 problem. Anybody run into this one yet? SD says I get Space HD, I can tune to Space HD, but if I have unsubscribed channels hidden it does not appear in the guide. I've already tried all the usual stuff including a receiver refresh. Oh, and the SD self serve page says I have different services than I do (Digital favorites is the only thing they have right).

2012-05-05, 10:15 AM	#288
soltech Join Date: Feb 2011 Posts: 4	Yes same here.Only why to get it is set guide to unhide on 630.

2012-05-05, 02:42 PM	#289
smsat Join Date: Sep 2002 Posts: 75	Same issue here with 605 and 630. Called last night - they had me do a receiver reboot. This fixed it for a bit but back to same issue today. Also: Nothing coming in on Disvovery HD, TsnHD, Tsn2HD or CTVHD.

2012-05-27, 01:04 PM	#291
hfhf Rookie Join Date: Apr 2008 Location: Winnipeg Posts: 17	Very pee's at shaw for getting red of HD net. Replaced it with that "space garbage"

2012-05-27, 05:11 PM	#292
mon_Key_C Join Date: Nov 2009 Posts: 49	You aren't missing much new right now Most concerts are reruns such as: May 28: Ted Nugent Live - I Still Believe! May 30: Crosby-Nash: In Concert May 31: Doobie Brothers - World Gone Crazy Live June 1:REO Speedwagon June 3: Bad Company - Live at Wembley June 3: Bon Jovi, Lost Highway - The Concert June 3: Nickelback - Live at Sturgis June 3: John Fogerty - The Long Road Home Paying extra for HD reruns on numerous Bell owned channels is much more entertaining. Almost as entertaining as the 6 shows repeated daily on 12 Shaw owned cable channels.

2012-05-28, 09:33 AM	#294
classicsat Veteran Join Date: Nov 2003 Location: Kincardine ON. Posts: 3,941	I miss the HD-Net concerts, but am finding plenty on Youtube (plus all sorts of Midnight Special, Old Grey Whistle Test and Rockpalast clips - although not HD, the video camera/tape technology of the time is next to it). It is a double edged sword though, I like the "Classic Rock" artists, and they mostly don't look so good nowadays, their older shows in the prime of their careers was taped in SD.

2012-05-29, 05:49 PM	#297
Bayguy Join Date: Oct 2009 Location: Baja BC Posts: 430	Hi johnnucleo yes I think youre right that mostly Shaw plays the same movies as Bell but be'cuz Bell has more channels they keep them around longer. So for example right now we could see Puss 'n' Boots and War Horse on Bell but they aren't on Shaw where we have the PPV credits. I'm sure they were there maybe last month or month before but they're gone now. We have been looking at the Shaw website and just hope that some good stuff will show up in June or July.

2012-07-29, 01:08 AM	#300
Bayguy Join Date: Oct 2009 Location: Baja BC Posts: 430	Stecle are you sure youre dish is aligned okay? We're in California and we watched the opening ceremony live on CTV yesterday and there were no glitches. or maybe you had bad weather in your city?