Rogers digs up my Driveway and Similar Stories - Canadian TV, Computing and Home Theatre Forums

HDTV101 · 2009-07-30, 08:13 PM

No I’m not kidding,,, maybe because I posted on here before about their ‘Wire in the Tree” program. First of all I don’t have any services from Rogers, no Cable TV, no Internet, no Home Phone.

There is a knock at my door today around 1 PM. My 76 year old mother answers the door and this Subcontractor from Rogers advises that they are here to ‘fix’ our Cable. She then tells him that we don’t have any services from Rogers. The guy insisted that we do. My Mother then told him not to do anything until I get home. I was there in 10 minutes and was shocked to see what was going on. They had cut the driveway and had run a cable line up to my house. When I asked them what are they doing the guy said “Fixing your cable Sir” I told him I don’t have any Rogers services and he said “Yes you must have something,,,, Phone? Internet? Cable?" I told him… "No you guys and mixed up here or this is a JOKE”. I said to the guy “did you look in the box on the side of my house? Look and you will see it’s not connected to anything” I call him over and rip the cover off… showing him the 2 unconnected wires… he then looks very puzzled. He then said … “well the work order said this address” I asked to see the work order… he showed it to me on the computer in his truck… sure enough it was my address,,,, but there was no name. The reason for the rewire the work order claimed was “Low signal, Leakage” Well how can a line that that even connected to anything be ‘leaking RF?’ Rogers is so mixed up then have no clue what’s going on anymore.. its gotten to a point that it’s scary! I’m wondering is this just a mistake or is someone at Rogers trying to harass me.

What can be done about this? How can they just come on my property today and do this? I don’t even have anything to do with Rogers!

Photo Gallery here: http://akn-systems.com/rogers/HTML/index.htm

Does this look like I have any Rogers services in my Home? NO!

jvincent · 2009-07-30, 08:19 PM

Sounds to me like you've got a new driveway coming your way.

Call your local newspaper and they will be all over Rogers.

57 · 2009-07-30, 08:47 PM

An unconnected RF-coax can leak signal if nothing is connected to it and it's live. They should have disconnected at the other (tap) end though. Sounds like a mixup though, perhaps with one of your neighbours.

pshseek · 2009-07-30, 10:14 PM

hey hdtv101, don't u have a big yagi on your roof or is that not visible from the road. Why would they see that and still believe u need their pathetic service. Any time i see rogers trucks i cannot help but hear the Looney Tunes theme song in my head. These guys look like a bunch of monkeys. I too would be calling CityTv or somebody.

Paolo · 2009-07-30, 11:04 PM

the mistake seems to be the responsibility of the independant contractor not so much rogers. go sue them.

dscott01 · 2009-07-30, 11:34 PM

Ahhhh. I'm so glad Rogers is no longer on the west coast....

andrew.r · 2009-07-31, 12:26 AM

Quote:

Originally Posted by Paolo

the mistake seems to be the responsibility of the independant contractor not so much rogers. go sue them.

The independent contractor gets a work order from Rogers and gets paid to do the job, does not care if it is not necessary.

There is a lot of needless work that these independent contractors do and get paid for which ultimately comes from the pockets of subscribers.

RingtailedFox · 2009-07-31, 03:05 AM

don't go to Citytv.. they're owned by rogers. Go to someone like the CBC or *ugh* Global...

but yes, i'd get a lawyer and sue the subcontractor and rogers to repair any damages they did to your driveway. you have tons of good pictures that will definitely help your case. great move there!

JamesK · 2009-07-31, 07:39 AM

It's curious they'd have a work order with no contact person. However, strictly speaking, where they appear to have made the cut is not your driveway. It's on the easment, where they do have rights to work, without your permission.

JamesK · 2009-07-31, 07:45 AM

They cannot rely on the presence of the antenna to indicate someone doesn't have cable. Many people have simply left the antenna in place, after getting cable. Also, some homes have both antenna & cable in use. For example, many years ago, I had my own antenna to get WNEQ, which at that time was the 2nd PBS station in Buffalo and was not available on cable.

eljay · 2009-07-31, 08:01 AM

It truly is a damned shame what happened, but to suggest that a narrow groove cut at the base of the driveway - and subsequently patched - merits a lawsuit and a new driveway is ridiculous.

If anything, a roll or two of replacement sod - and maybe a few replacement weeds

- is in order, and perhaps also compensation for time off from work.

Too bad the OP doesn't have any Rogers services he could cancel in protest...

thenewdc · 2009-07-31, 08:26 AM

The contractor doing the work will likely have a city permit issued to them to allow them to do the work. You won't have a leg to stand on.
The part residing on your side of the property has to be fixed to the way it was. They are responsible for that.

Jake · 2009-07-31, 08:39 AM

Hey HDTV101 maybe Rogers will offer you a few PPV credits as compensation. Wouldn't that be a hoot.

JamesK · 2009-07-31, 09:32 AM

Quote:

Too bad the OP doesn't have any Rogers services he could cancel in protest...

Well, I suppose he could always subscribe and then cancel in protest. ;-)

Jase88 · 2009-07-31, 10:29 AM

Rogers conducts leakage patrols which use GPS to pinpoint the address/location where leakage is detected. A service order to investigate is automatically generated to resolve the problem. Cable operators are legally obligated to keep their leakage within certain limits.

2009-07-30, 08:13 PM	#1
HDTV101 Veteran Join Date: Dec 2004 Posts: 2,000	Rogers digs up my Driveway and Similar Stories No I’m not kidding,,, maybe because I posted on here before about their ‘Wire in the Tree” program. First of all I don’t have any services from Rogers, no Cable TV, no Internet, no Home Phone. There is a knock at my door today around 1 PM. My 76 year old mother answers the door and this Subcontractor from Rogers advises that they are here to ‘fix’ our Cable. She then tells him that we don’t have any services from Rogers. The guy insisted that we do. My Mother then told him not to do anything until I get home. I was there in 10 minutes and was shocked to see what was going on. They had cut the driveway and had run a cable line up to my house. When I asked them what are they doing the guy said “Fixing your cable Sir” I told him I don’t have any Rogers services and he said “Yes you must have something,,,, Phone? Internet? Cable?" I told him… "No you guys and mixed up here or this is a JOKE”. I said to the guy “did you look in the box on the side of my house? Look and you will see it’s not connected to anything” I call him over and rip the cover off… showing him the 2 unconnected wires… he then looks very puzzled. He then said … “well the work order said this address” I asked to see the work order… he showed it to me on the computer in his truck… sure enough it was my address,,,, but there was no name. The reason for the rewire the work order claimed was “Low signal, Leakage” Well how can a line that that even connected to anything be ‘leaking RF?’ Rogers is so mixed up then have no clue what’s going on anymore.. its gotten to a point that it’s scary! I’m wondering is this just a mistake or is someone at Rogers trying to harass me. What can be done about this? How can they just come on my property today and do this? I don’t even have anything to do with Rogers! Photo Gallery here: http://akn-systems.com/rogers/HTML/index.htm Does this look like I have any Rogers services in my Home? NO!

2009-07-30, 08:47 PM	#3
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,291	An unconnected RF-coax can leak signal if nothing is connected to it and it's live. They should have disconnected at the other (tap) end though. Sounds like a mixup though, perhaps with one of your neighbours. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2009-07-31, 08:01 AM	#11
eljay Premium Supporter Join Date: May 2003 Location: Ottawa (Orleans), ON Posts: 8,336	It truly is a damned shame what happened, but to suggest that a narrow groove cut at the base of the driveway - and subsequently patched - merits a lawsuit and a new driveway is ridiculous. If anything, a roll or two of replacement sod - and maybe a few replacement weeds - is in order, and perhaps also compensation for time off from work. Too bad the OP doesn't have any Rogers services he could cancel in protest... __________________ MY HT SET-UP (PICS & GEAR LIST)

2009-07-31, 08:39 AM	#13
Jake Moderator Join Date: Apr 2003 Location: Gatineau and Ottawa Posts: 10,171	Hey HDTV101 maybe Rogers will offer you a few PPV credits as compensation. Wouldn't that be a hoot. __________________ Tip: See an offending post? Don't reply, report it by clicking on the 'Report Post' icon.

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2009-07-30, 08:19 PM	#2
jvincent Moderator Join Date: Nov 2002 Location: Ottawa Posts: 5,369	Sounds to me like you've got a new driveway coming your way. Call your local newspaper and they will be all over Rogers.

2009-07-30, 10:14 PM	#4
pshseek Join Date: Apr 2007 Location: Toronto, ON, Woodbine/Danforth Posts: 67	hey hdtv101, don't u have a big yagi on your roof or is that not visible from the road. Why would they see that and still believe u need their pathetic service. Any time i see rogers trucks i cannot help but hear the Looney Tunes theme song in my head. These guys look like a bunch of monkeys. I too would be calling CityTv or somebody.

2009-07-30, 11:04 PM	#5
Paolo Veteran Join Date: Mar 2006 Location: Regional Municipality of Durham Posts: 2,695	the mistake seems to be the responsibility of the independant contractor not so much rogers. go sue them.

2009-07-30, 11:34 PM	#6
dscott01 Join Date: Nov 2006 Location: Fraser Valley, BC Posts: 449	Ahhhh. I'm so glad Rogers is no longer on the west coast....

2009-07-31, 03:05 AM	#8
RingtailedFox Join Date: Dec 2008 Location: Windsor, Ontario Posts: 539	don't go to Citytv.. they're owned by rogers. Go to someone like the CBC or ugh Global... but yes, i'd get a lawyer and sue the subcontractor and rogers to repair any damages they did to your driveway. you have tons of good pictures that will definitely help your case. great move there!

2009-07-31, 07:39 AM	#9
JamesK Veteran Join Date: May 2009 Location: Mississauga Posts: 5,036	It's curious they'd have a work order with no contact person. However, strictly speaking, where they appear to have made the cut is not your driveway. It's on the easment, where they do have rights to work, without your permission.

2009-07-31, 07:45 AM	#10
JamesK Veteran Join Date: May 2009 Location: Mississauga Posts: 5,036	They cannot rely on the presence of the antenna to indicate someone doesn't have cable. Many people have simply left the antenna in place, after getting cable. Also, some homes have both antenna & cable in use. For example, many years ago, I had my own antenna to get WNEQ, which at that time was the 2nd PBS station in Buffalo and was not available on cable.

2009-07-31, 08:26 AM	#12
thenewdc Veteran Join Date: Oct 2003 Posts: 2,308	The contractor doing the work will likely have a city permit issued to them to allow them to do the work. You won't have a leg to stand on. The part residing on your side of the property has to be fixed to the way it was. They are responsible for that.

2009-07-31, 10:29 AM	#15
Jase88 Moderator Join Date: Jan 2009 Location: Kitchener, ON Posts: 4,104	Rogers conducts leakage patrols which use GPS to pinpoint the address/location where leakage is detected. A service order to investigate is automatically generated to resolve the problem. Cable operators are legally obligated to keep their leakage within certain limits.