Problems with Getting Sportsnet Ontario - Canadian TV, Computing and Home Theatre Forums

leafnut · 2009-05-25, 09:42 PM

Hi folks. In the past 4 weeks I have been having a problem in Saint John, NB in getting Sportsnet Ontario. I have spoken or written with 4 CSRS, 1 supervisor, 3 techs on the phone and 2 techs by email. I have been given 4 case numbers and have received 4 automated phone calls saying my problem has been fixed? Oh and I have had my 2 digital boxes reset 3 times by me and once, allegedly reauthorized by Rogers? Hmm?

The problem is simply this, I receive on channel 402 and Channel 74 Rogers Sportsnet East 24-7 and as I said it has happened for the past month. I have missed at least 3 ballgames and have to listen to Hockey Central at noon on the net.

Would anyone know if Can-Com is the problem as suggested by a person who is extremely knowledgeable in this field. Rogers are trying the line of bs on me that it is my 2 boxes and if that were the case why only Sportsnet Ontario? Why do i have to do Rogers tech and Csrs leg work? I have not been offered any compensation for my problems, in fact a Csr had placed an order to remove the NHL network which I have no trouble with...Yet?, but I was able to reverse that work order.

Does anyone have any suggestions on how to get my Sportsnet Ontario back as having Sportsnet East on 4 Channels is not what i am paying for. Thanks all.

Paolo · 2009-05-25, 11:02 PM

before you escalate it, you should simply go to a neighbours house who has rogers cable and check his channel listings, if tis a problem with his too, then its a problem at the head end, and they need to fix it at that level before they fix the problem on your account/box.

ve9arb · 2009-05-26, 12:23 AM

Agreed, go that route first and if it's the same there then esc it up the ladder all the way to the office of the president if you have too.

leafnut · 2009-05-26, 03:50 PM

Have done that through my son's house. No difference.

leafnut · 2009-05-26, 10:16 PM

Got another email from a Rogers tech guy the same one as the last all he did was cut and paste most his original rant. Is this what they mean by your are a valued customer? I worked in the retail world years ago and if I did half of what these techs and CSRS are doing I would have been fired ten times over.

leafnut · 2009-06-01, 10:14 PM

I am pleased to say my "little" problem has been solved ...by a Rogers Tech named heather in the Moncton call centre. In a last case scenario, I asked whether she was in Ontario as the rest of the so-called techs were from there. So finding out she was from Moncton I asked if she had access to a monitor. Told her to put it on Ch 402 as there was to be poker on Friday but on Ch 404 was billiards. When she checked IN MONCTON she was watching billiards not poker. It was a Can-Com problem all along even though i was told that it was my 2 boxes and my son's box that was 'broken'. I had been lied to and I was cut and pasted in my 5 1/2 weeks of trying to get this resolved. And I was told I would get a "credit" to my account as well.This was the "instant" fix I had been looking for for 5 1/2 weeks. Not bad service from Ontario, not. They were only seeing what was on their screen and not listening to their valued customers. So if any New Brunswick Rogers customer is having a problem do what I will do in the future

SO IN MY CASE ROGERS TECH SUPPORT IN ONTARIO GETS A BIT FAT "F" FOR THEIR SERVICE IN MY CASE.

NB Josh · 2009-06-02, 11:16 PM

Great to see that your problem was finally fixed. I ran into problems with Rogers, that lasted until I got someone from Moncton before as well. They have had some pretty good (and obviously false) lies in those cases too.

2009-05-25, 09:42 PM	#1
leafnut Rookie Join Date: Aug 2008 Location: saint john, nb Posts: 11	Problems with Getting Sportsnet Ontario Hi folks. In the past 4 weeks I have been having a problem in Saint John, NB in getting Sportsnet Ontario. I have spoken or written with 4 CSRS, 1 supervisor, 3 techs on the phone and 2 techs by email. I have been given 4 case numbers and have received 4 automated phone calls saying my problem has been fixed? Oh and I have had my 2 digital boxes reset 3 times by me and once, allegedly reauthorized by Rogers? Hmm? The problem is simply this, I receive on channel 402 and Channel 74 Rogers Sportsnet East 24-7 and as I said it has happened for the past month. I have missed at least 3 ballgames and have to listen to Hockey Central at noon on the net. Would anyone know if Can-Com is the problem as suggested by a person who is extremely knowledgeable in this field. Rogers are trying the line of bs on me that it is my 2 boxes and if that were the case why only Sportsnet Ontario? Why do i have to do Rogers tech and Csrs leg work? I have not been offered any compensation for my problems, in fact a Csr had placed an order to remove the NHL network which I have no trouble with...Yet?, but I was able to reverse that work order. Does anyone have any suggestions on how to get my Sportsnet Ontario back as having Sportsnet East on 4 Channels is not what i am paying for. Thanks all. Last edited by 57; 2009-05-25 at 11:40 PM. Reason: Moved to correct forum.

2009-05-26, 12:23 AM	#3
ve9arb Join Date: Aug 2005 Location: Saint John, NB Rogers Digital HD 6416 MK III x2, Samsung LN46A530 HDTV, JVC RX-6030V, XBOX 360 Posts: 307	Agreed, go that route first and if it's the same there then esc it up the ladder all the way to the office of the president if you have too. __________________ Rogers Digital HD 6416 MK III x2, Samsung LN46A530 HDTV, JVC RX-6030V, XBOX 360 Next Gen, Samsung Blue Ray

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2009-05-25, 11:02 PM	#2
Paolo Veteran Join Date: Mar 2006 Location: Regional Municipality of Durham Posts: 2,695	before you escalate it, you should simply go to a neighbours house who has rogers cable and check his channel listings, if tis a problem with his too, then its a problem at the head end, and they need to fix it at that level before they fix the problem on your account/box.

2009-05-26, 03:50 PM	#4
leafnut Rookie Join Date: Aug 2008 Location: saint john, nb Posts: 11	Have done that through my son's house. No difference.

2009-05-26, 10:16 PM	#5
leafnut Rookie Join Date: Aug 2008 Location: saint john, nb Posts: 11	Got another email from a Rogers tech guy the same one as the last all he did was cut and paste most his original rant. Is this what they mean by your are a valued customer? I worked in the retail world years ago and if I did half of what these techs and CSRS are doing I would have been fired ten times over.

2009-06-01, 10:14 PM	#6
leafnut Rookie Join Date: Aug 2008 Location: saint john, nb Posts: 11	I am pleased to say my "little" problem has been solved ...by a Rogers Tech named heather in the Moncton call centre. In a last case scenario, I asked whether she was in Ontario as the rest of the so-called techs were from there. So finding out she was from Moncton I asked if she had access to a monitor. Told her to put it on Ch 402 as there was to be poker on Friday but on Ch 404 was billiards. When she checked IN MONCTON she was watching billiards not poker. It was a Can-Com problem all along even though i was told that it was my 2 boxes and my son's box that was 'broken'. I had been lied to and I was cut and pasted in my 5 1/2 weeks of trying to get this resolved. And I was told I would get a "credit" to my account as well.This was the "instant" fix I had been looking for for 5 1/2 weeks. Not bad service from Ontario, not. They were only seeing what was on their screen and not listening to their valued customers. So if any New Brunswick Rogers customer is having a problem do what I will do in the future SO IN MY CASE ROGERS TECH SUPPORT IN ONTARIO GETS A BIT FAT "F" FOR THEIR SERVICE IN MY CASE.

2009-06-02, 11:16 PM	#7
NB Josh Veteran Join Date: Jun 2008 Location: New Brunswick - Shaw Direct Posts: 3,150	Great to see that your problem was finally fixed. I ran into problems with Rogers, that lasted until I got someone from Moncton before as well. They have had some pretty good (and obviously false) lies in those cases too.