Shout Out to the OTA Forum Sponsor: Save and Replay - Page 3 - Canadian TV, Computing and Home Theatre Forums

rlongfield · 2012-07-12, 03:24 PM

I bought 2 chimney mounts a few weeks back from their website and I had the mounts the next day.

hugh · 2012-07-12, 03:27 PM

Happy shopper here. It's always great when you can shop at a place where the proprietors really know what they are talking about.

silverplated · 2012-08-02, 02:53 PM

I would like to share the bad experience we had with Save and Replay. We purchased there a Clearstream 2 antenna that we installed outdoors ourselves. We get 23 channels, but the Buffalo channels are vey unstable. We phoned them to ask for their advise and after discussing professional installation my husband enquired about guarantee regarding stability. The response he received was bizarre and was told "you are just talking nonsense.....do your own research.....I can't waste my time....I have better things to do".
We are both senior citizens and might not know much about antennas, but we do know about poor customer service and unnecessary rudeness., and this is what we got from Save and Replay.

Jase88 · 2012-08-03, 04:53 PM

No one can offer a guarantee of service. If someone does guarantee reception, I wouldn't do business with them. Over the air can be fickle....very dependent on your specific location, and not always the type of equipment you're using.

Your experience with this company is unfortunate, and hopefully isolated.

Archerotor · 2012-08-11, 08:08 PM

Looking for an antenna, I sent Save and Replay a message on July 29th and now it's Aug 11th and still no response. I didn't expect a guarantee of service, but just some 'customer service'.

orbot · 2012-08-26, 07:36 PM

Quote:

Originally Posted by rlongfield

I bought 2 chimney mounts a few weeks back from their website and I had the mounts the next day.

Me too. I bought a large antenna, pre amp, and rotor in the afternoon on their website and it was delivered to me the next day, almost exactly 24 hours later. I immediately emailed them about professional installation and they replied a minute later with an installer's phone number. I called the installer the next day and he came the same day.

backyardguy · 2013-01-07, 07:54 PM

I’ve dropped by Save and Replay several times over the past three years. The gentleman that served me was very honest and didn’t try and sell me any equipment that wasn’t necessary. I’ve referred a friend and a family member to the store and they were equally impressed with their service. It's nice to have a retailer in the GTA specializing in OTA.

stent00 · 2013-01-08, 04:01 PM

stopped in to Save and Replay in Mississauga from London a few weeks back on the way to see family. bought all the stuff I needed and had everything in my car in 5 minutes! Only thing missing was the j mount install booklet. It wasn't to hard to figure out without instructions though.

2012-07-12, 03:27 PM	#32
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,501	Happy shopper here. It's always great when you can shop at a place where the proprietors really know what they are talking about. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2012-08-02, 02:53 PM	#33
silverplated Rookie Join Date: May 2012 Posts: 7	Terrible service at Save and Replay I would like to share the bad experience we had with Save and Replay. We purchased there a Clearstream 2 antenna that we installed outdoors ourselves. We get 23 channels, but the Buffalo channels are vey unstable. We phoned them to ask for their advise and after discussing professional installation my husband enquired about guarantee regarding stability. The response he received was bizarre and was told "you are just talking nonsense.....do your own research.....I can't waste my time....I have better things to do". We are both senior citizens and might not know much about antennas, but we do know about poor customer service and unnecessary rudeness., and this is what we got from Save and Replay.

2012-08-03, 04:53 PM	#34
Jase88 Moderator Join Date: Jan 2009 Location: Kitchener, ON Posts: 4,110	No one can offer a guarantee of service. If someone does guarantee reception, I wouldn't do business with them. Over the air can be fickle....very dependent on your specific location, and not always the type of equipment you're using. Your experience with this company is unfortunate, and hopefully isolated. __________________ DMX 68' tower, HyGain HAM 5 rotator, Antennas Direct 91-XG & C5, Channel Master 7777 preamp, Siemens surge protection

2012-08-11, 08:08 PM	#35
Archerotor Join Date: Dec 2010 Location: West Vancouver, BC Posts: 205	RE: Service at Save and Replay Looking for an antenna, I sent Save and Replay a message on July 29th and now it's Aug 11th and still no response. I didn't expect a guarantee of service, but just some 'customer service'.

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2012-07-12, 03:24 PM	#31
rlongfield Join Date: Oct 2008 Posts: 175	I bought 2 chimney mounts a few weeks back from their website and I had the mounts the next day.

2013-01-07, 07:54 PM	#37
backyardguy Rookie Join Date: Sep 2011 Location: Etobicoke, Kipling & Bloor Posts: 14	I’ve dropped by Save and Replay several times over the past three years. The gentleman that served me was very honest and didn’t try and sell me any equipment that wasn’t necessary. I’ve referred a friend and a family member to the store and they were equally impressed with their service. It's nice to have a retailer in the GTA specializing in OTA.

2013-01-08, 04:01 PM	#38
stent00 Join Date: Aug 2012 Location: London Posts: 102	stopped in to Save and Replay in Mississauga from London a few weeks back on the way to see family. bought all the stuff I needed and had everything in my car in 5 minutes! Only thing missing was the j mount install booklet. It wasn't to hard to figure out without instructions though.