New to this forum. How interesting. here are my opinions and views. see them as u see fit, if anyone takes them personally, thats your decision not mine.
I can attest to going thru and having bad agents on the phone, more likely unpleasant ones. I can agree with that.
Wait times: what did you expect with a customer base of over 852000 as of November?. Busy season is usually aug,sept up until Late nov depending the on the amount of Cottages being seasonally disconnected and of course billing inquiries for those that DON'T pay their bill while on vacation for a few months. Add that and whatever usual calls they get. Thats easy math. Granted i don't like the 15-20 mins wait times on occasions. I appreciate it well more than the SHAW wait times by far.
General Public customers: Do you ever realize that YOU may be the issue at times? I as a consumer myself find myself ingulfed in rage at the company or product and take it out at the CSR. but reality is DO YOU ever realize that being a dink, swearing, and demanding stuff out of your WAZZOOO is going to get you anywhere? I have for myself been good with Rogers for example when it comes to my cell phone.
Many of you that complain here (many not all. read it carefully). Ever listen to yourselves? Blah blah blah i demand this and that. I know everything about starchoice, i own u all. blah blah blah. Give it up. Uneducated demands, reactions and blatten rudeness is not accepted to those that are there to help out your demands.
More over is do you honestly think using racial slurs, threats is acceptable in this society today? shall i remind you that stating a racial slur whether i'd be on the phone or in person is a criminal offence? (wait what would i know right? im only closely nit to the law enforcement community along with my nationality being other than "white"). Did you also know making a threat to an agent or the company IS another criminal offence? May i remind you that calls are being recorded all the time. If you are too smart to ignore the facts please and i mean please consider killing yourself and doing the world a FAVOR.
Customer support from SC: While it is true and widely accepted that SC has holes in its procedures. Lets consider a few things. Shaw, Cogeco, etc. have ALL existed well b4 SC. in the scale of things SC is still young, growing pains, even tho they are EXTREMELY F***** painfull. hahah..... Boy there are some things i need to vent about.
1. Shipping times for new or current account holders for receivers/dishes. Espcially from the stories from friends from the west coast (for those that don't know. i mean bc,ab,sk,mb).
2. Fix the freaking 505. and don't release the 530 until the BUGS are patched.
3. FIX THE GAWD DANG "NO PROG AVAILABLE" BS. Its horse s***. I had bell before and their guide was never like that. and when asked about it, no one knows, no one wants to fix it. OR its "huh u don't know what your doing sir". ok than. Not saying im more knowledgeable than them but i'd like to think that i do know a few things.
4. For the love of Pete, hire agents that SPEAK FREAKING ENGLISH when calling late, because during the day, calls go to the calgary (i think) and night it goes to Montreal. Plain and simple, learn the language when dealiing with customers throughout canada (its mainly english).
5. Hold music, look lets face it, it licks horses ass.
6. Me want porn in HD. (haha.. its a joke people take it easy geez... hehe)
7. I'd like to see more HD channels but i understand that the cost involved in leasing a transponders is like $150000 per month or some silly thang. Cuz remember HD from SC is NOT compressed like Bell, but like i said what would i know...
8. They NEVER let you know in due time when new things are about to get released, their marketing team blows goats, unorganized and very weak in addressing new promotional material to the public OR the CSR's as a matter of fact. how do i know? i have a friend that used to work for SC and tho he/she enjoyed working there, they did give me an inside picture of the internal structure there.
9. Finally last thing i can think of right now, oh gawd i hate channel changing, it licks. I know that there isnt much they can do when it comes to that but argh.... still sux.
Bottom line from my point of view. there are things that are bad/good about SC. but overall i think the people working for them in general are great, i believe that . I used to also sell Bell/SC from Futureshop and let me tell you first hand that SC is commandable in their cust.service as i have still today, high end (buys lots and spend lots. hehe) call me on my cell for certain things and i ask them how the SC and they are nothing but happy. And remind yourselves that usually those "rich" people are the pickiest people in the world. hahaha. im not rich so i can't complain. hehe.
So i hope i didn't offend too many people today. for the most part i think this forum's community is quite intelligent and educated and well versed but sometimes we become the worst in people.