Cisco 8642 on latest SARA firmware - screen saver issue - Canadian TV, Computing and Home Theatre Forums

alebowgm · 2012-08-30, 05:23 PM

Ok, this started yesterday. My unit works fine during the day, but when the next day I try to bring it out of the screen saver, it won't let me. I can press any button on the remote and nothing happens. Only thing that fixes it is a hard reboot. Can't even use the lazy man's way to do a warm reboot. Any ideas?

57 · 2012-08-30, 05:34 PM

If you can't find another resolution, turn the unit off when you're done so that it doesn't go to screensaver.

alebowgm · 2012-08-31, 08:36 AM

So I setup the unit with a timer to auto turn off... couldn't turn the unit on this morning.... grrr... will require a hard reboot...

57 · 2012-08-31, 10:15 AM

Did you try the power button on the front of the unit itself instead of the remote to turn it on? Why use a timer, just turn it off and walk away?

If the unit turns on using the button on the front of the STB itself, perhaps you have an IR interference issue. See the following thread discussing the topic with options to resolve:

http://www.digitalhome.ca/forum/showthread.php?t=64463

alebowgm · 2012-08-31, 04:18 PM

Yep all the buttons on the front display are non responsive...

57 · 2012-08-31, 04:36 PM

If you can turn the unit off and it works properly, then I'd use that as a workaround. Otherwise if you need to reboot each morning you may need a repair or replacement. I don't recall this issue before on this forum.

Also you may wish to try a wake up timer set for say 6AM?

alebowgm · 2012-08-31, 05:29 PM

Yep tried the wakeup... it turns it on and then stuck... but a cold reboot fixes it...

alebowgm · 2012-09-03, 06:45 PM

Ok, so just got back from the long weekend. Made sure to remove on/off timers and power the unit off. Came back today, hit power on the STB, and it worked fine. I'll try again tomorrow with the remote and I'll try with the machine on to see whats going on...

alebowgm · 2012-09-04, 01:57 PM

Alright, so another test last night. Had the 8642 running SARA with a timer to shut off at 4am, which is past the 1:10am screensaver mode. This morning, unit is frozen. So changed the timer to turn off the unit at 1am tonight. Curious to see if maybe the timer trying to turn off the unit after the screen saver leads to a bug that causes the entire unit to lock up.

57 · 2012-09-04, 02:19 PM

Quote:

Had the 8642 running SARA with a timer to shut off at 4am

Why would you have it set up that way since the auto-off occurs at 1:10AM? Just turn the unit off when you're done, or let it turn itself off, end of problems. I see no reason for an off-timer at 1:00AM since the unit will turn itself off 10 minutes later anyway. It's not just a screensaver, it's the unit going into standby, although standby does little on most units since the HDD spins anyway.

alebowgm · 2012-09-04, 03:16 PM

It doesn't turn off the LED on the front display.

alebowgm · 2012-09-05, 10:12 AM

Ok, so used a timer to make sure the unit shut down at midnight. This morning, it powered on fine. SO, I am pretty sure the 8642 has a firmware bug where if you set the off timer for after the screen saver has turned on at 1:10am, the unit will freeze and require a hard reboot.

Hopefully someone is still on SARA and can confirm.

Would also be interested to hear if this happens on the new firmware or not.

2012-08-30, 05:23 PM	#1
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	Cisco 8642 on latest SARA firmware - screen saver issue Ok, this started yesterday. My unit works fine during the day, but when the next day I try to bring it out of the screen saver, it won't let me. I can press any button on the remote and nothing happens. Only thing that fixes it is a hard reboot. Can't even use the lazy man's way to do a warm reboot. Any ideas? __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2012-08-30, 05:34 PM	#2
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	If you can't find another resolution, turn the unit off when you're done so that it doesn't go to screensaver. __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-08-31, 08:36 AM	#3
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	So I setup the unit with a timer to auto turn off... couldn't turn the unit on this morning.... grrr... will require a hard reboot... __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2012-08-31, 10:15 AM	#4
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	Did you try the power button on the front of the unit itself instead of the remote to turn it on? Why use a timer, just turn it off and walk away? If the unit turns on using the button on the front of the STB itself, perhaps you have an IR interference issue. See the following thread discussing the topic with options to resolve: http://www.digitalhome.ca/forum/showthread.php?t=64463 __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-08-31, 04:18 PM	#5
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	Yep all the buttons on the front display are non responsive... __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2012-08-31, 04:36 PM	#6
57 Moderator Join Date: May 2002 Location: Toronto, Rogers, 8300HD, eHDD, Panasonic TCP65S1, Denon AVR4310Ci; 8300HD, eHDD & Sony KDL40W3000 Posts: 50,301	If you can turn the unit off and it works properly, then I'd use that as a workaround. Otherwise if you need to reboot each morning you may need a repair or replacement. I don't recall this issue before on this forum. Also you may wish to try a wake up timer set for say 6AM? __________________ 57's Home Theatre (Latest equipment & photos) 57's Optimization Services (Home Theatre Optimization)

2012-08-31, 05:29 PM	#7
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	Yep tried the wakeup... it turns it on and then stuck... but a cold reboot fixes it... __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2012-09-03, 06:45 PM	#8
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	Ok, so just got back from the long weekend. Made sure to remove on/off timers and power the unit off. Came back today, hit power on the STB, and it worked fine. I'll try again tomorrow with the remote and I'll try with the machine on to see whats going on... __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2012-09-04, 01:57 PM	#9
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	Alright, so another test last night. Had the 8642 running SARA with a timer to shut off at 4am, which is past the 1:10am screensaver mode. This morning, unit is frozen. So changed the timer to turn off the unit at 1am tonight. Curious to see if maybe the timer trying to turn off the unit after the screen saver leads to a bug that causes the entire unit to lock up. __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2012-09-04, 03:16 PM	#11
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	It doesn't turn off the LED on the front display. __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

2012-09-05, 10:12 AM	#12
alebowgm Veteran Join Date: Dec 2004 Posts: 3,919	Ok, so used a timer to make sure the unit shut down at midnight. This morning, it powered on fine. SO, I am pretty sure the 8642 has a firmware bug where if you set the off timer for after the screen saver has turned on at 1:10am, the unit will freeze and require a hard reboot. Hopefully someone is still on SARA and can confirm. Would also be interested to hear if this happens on the new firmware or not. __________________ Windsor:CM4228+4220HD to 1.Samsung LNT3242H+2.AccessHD DTA1080D [RCA DTA800+CM7775+DTB-H260F in storage] GTA:LN40B750

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