Fox Digital Copy problems with Juno and AVP

[Fstevens]

Well my digital copy of Juno cannot be redeemed because when I enter the code, I get the message "This product is not available in the Canadian store." Am I doing something wrong?

[hugh]

Same thing here.

So who does one complain to? Fox or Apple?

[cooper83]

So who does one complain to? Fox or Apple?

Both, I say!

[darrylr]

Well Ellen Page is Canadian - shouldn't that count?

I guess there was that whole discussion whether the movie was "Canadian content".

[hugh]

Went to Fox Digital Copy site

Q: How do I contact Customer Support?
A: You call us Toll Free (866) 520-6606, or fill out our web form in our Support section. You may also review the Support section to find answers to common questions.

Number doesn't work!

[whitbyterry]

I bet that it isn't licensed for Canadians but they never bothered to do anything about it, figuring only a few people would try it. We always get shafted it seems.

[99semaj]

Originally Posted by hugh

Went to Fox Digital Copy site


Number doesn't work!

I'm in the US today; the number works from here.
They were not very helpful though, saying it "should work" and that I need to call Apple support.

Hmm...

[dilly444]

Hello Fellas,

I figured it out.

I was really pissed when I could'nt get the damn thing to work. After all, I bought the damn thing... And to live in Canada and buy it? Sqreeeew that. BTW Blue Harvest Worked on My Canadian Account, what the hell gives? I also tried to contact FOX, and yeah it figures, the number doesnt work. Tried the apple forums, and it links you to the FOX website.

I just registered to tell you this. I too was very frusterated with the fact I payed for something and couldn't access it. I looked everywhere, and tried to come up with the conclusion to try to crack the software somehow, (The code just unlocks an unlocker from itunes to download it off the DVD you have.) It's like your paying to have your product behind a jail cell, and apple (which i called twice) to say you cant do anything about it... ********.

Okay Enough about that. It's easy.

Go to Itunes, Log out of your Canadian Account open a new one make sure your user is in the united states. Dont register a credit card. It will give you an option for this. Git er done with the download (same as instructions inside the DVD list). You may be thinking... "But this file is only for this account." It's downloaded into your comptuer... just search for "Juno." you will find the m4v file. Drag it to the desktop er whatever you want. Log out of the American Account and go Back into yours. its as easy as drag and drop.

Hope this helps...

[Fstevens]

Thanks Dilly444 for your suggestion. Tried it but when I try to open a U.S. account I need an American address. How do I get around that?

[hugh]

you fake it. Unless you have to have it today, you may wish to wait a few days to see if Fox and Apple fix the problem or at least we confirm that it is intentional.

[nicohockey9]

Wow this really sucks. I hope it comes soon to Canada. Is there some law here against owning digital copies of a movie? I meen there are so many movie download placed for legal downloading in the states. Why none here?

[Fstevens]

I just got the following message from Fox.

Dear Valued Customer,

Apple has aknowledged the issue with digital copy not working for Canadian customers and they are addressing it. Apple is working on this as fast as possible. For updates and any issues you are having with loading your digital copy to iTunes please go to apple.com/support.

Thank You,

FOX Digital Copy Support Team

[dilly444]

Hey Fellas,

You can use any Us Address you want, just type in anything from mapquest etc, itll give you the zip number address, fake a name, who cares its a by pass step. I dont know why my blue harvest worked in a canadian account though wierd.

[magnet]

May I suggest for an address:
Twentieth Century Fox
10201 W Pico Blvd
Los Angeles, CA 90064