Television signal has been lost - Canadian TV, Computing and Home Theatre Forums

Ronnie Yau · 2012-06-28, 01:14 PM

All right. This is ridiculous! I need some help here. I saw this yesterday.
It said, "Television signal has been lost".

Artiecon · 2012-06-28, 07:17 PM

And after that your PVR melted to a plastic blob? A little more info would be helpful...

LeafsFan91 · 2012-06-28, 09:54 PM

You lost your internet connection (or it slowed down below 5 mbps needed for a stream). Since, Optik TV is IPTV you can't watch TV without the internet. The best thing you can do unplug everything (STBs and Modem), then turn on the modem and then the STB (After you let the modem get it's IP about 20 secs).

This happens from time to time. It's annoying but internet connections do this a lot.

brownstar · 2012-06-29, 12:17 AM

Have never had this with Telus

rob_calgary · 2012-06-29, 10:31 PM

I get a similar error a few times but only on A&E so I would think it's the feed for that channel, rather than the internet connection, right?

LeafsFan91 · 2012-06-30, 03:46 PM

@Rob If it says "Television signal has been lost" then yes it's Telus's signal not being uploaded to you for that channel. So, it's the internet on Telus's end.

However if you get something like "We are looking to restore this channel" and it's a photo being displayed on the channel (not being being black and your STB telling you "Television signal has been lost") then it's Telus losing the feed from however they get it (most likely satellite).

MarcP · 2012-07-01, 01:47 PM

OptikTV just went down here. The internet is working fine (I'm typing this), but the TV signal is gone. I have three boxes in the house, all 3 can't get a signal.

2012-06-28, 01:14 PM	#1
Ronnie Yau Rookie Join Date: Jun 2011 Location: Richmond, BC Posts: 11	Television signal has been lost All right. This is ridiculous! I need some help here. I saw this yesterday. It said, "Television signal has been lost".

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2012-06-28, 07:17 PM	#2
Artiecon Join Date: Dec 2010 Location: Calgary Posts: 49	And after that your PVR melted to a plastic blob? A little more info would be helpful...

2012-06-28, 09:54 PM	#3
LeafsFan91 Join Date: Feb 2012 Location: Vancouver, BC Posts: 39	You lost your internet connection (or it slowed down below 5 mbps needed for a stream). Since, Optik TV is IPTV you can't watch TV without the internet. The best thing you can do unplug everything (STBs and Modem), then turn on the modem and then the STB (After you let the modem get it's IP about 20 secs). This happens from time to time. It's annoying but internet connections do this a lot.

2012-06-29, 12:17 AM	#4
brownstar Join Date: Jan 2010 Posts: 532	Have never had this with Telus

2012-06-29, 10:31 PM	#5
rob_calgary Rookie Join Date: Dec 2010 Posts: 5	I get a similar error a few times but only on A&E so I would think it's the feed for that channel, rather than the internet connection, right?

2012-06-30, 03:46 PM	#6
LeafsFan91 Join Date: Feb 2012 Location: Vancouver, BC Posts: 39	@Rob If it says "Television signal has been lost" then yes it's Telus's signal not being uploaded to you for that channel. So, it's the internet on Telus's end. However if you get something like "We are looking to restore this channel" and it's a photo being displayed on the channel (not being being black and your STB telling you "Television signal has been lost") then it's Telus losing the feed from however they get it (most likely satellite).

2012-07-01, 01:47 PM	#7
MarcP Veteran Join Date: Nov 2003 Location: Airdrie, AB Posts: 3,822	OptikTV just went down here. The internet is working fine (I'm typing this), but the TV signal is gone. I have three boxes in the house, all 3 can't get a signal.