HD PVR erased everything accidently - Canadian TV, Computing and Home Theatre Forums

MrsPartridge · 2012-05-13, 08:31 PM

We have the new HD PVR, I think it's a 9241. The other day, dh deleted 5 shows that are under one group (Daily Planet) and instead, all our shows were wiped out. I had many shows that were protected and the PVR didn't prompt for a password. Just gone. Poof.

It's not too bad since I'm more into Netflix these days. It was just bizarre.

Alex53 · 2012-05-13, 10:31 PM

This also happened to me today? Any idea on how to reverse it? Will support from bell support?

TomTireGuy · 2012-05-14, 04:16 AM

Try cycling the power on the PVR. Sometimes a reboot fixes some things. That's a hard reset - power button for 2 seconds - not just the remote power button.

hugh · 2012-05-14, 08:28 AM

Can't reverse it.

Check your menu for program retention and make sure its set to never delete.

MaxHeadroom · 2012-05-17, 07:27 PM

This happened to me, too. DW wasn't too pleased.

I used the Remote PVR website or the iPad app to delete content after that.

GilBan · 2012-06-20, 02:26 PM

Sounds like your hard drives are about to fail. Same thing happened to me and then all recorded content was deleted and was followed by only being able to view a couple of channels. Bell replaced the reciever at no charge as it was under warranty.

2012-05-13, 08:31 PM	#1
MrsPartridge Join Date: Jan 2008 Posts: 46	HD PVR erased everything accidently We have the new HD PVR, I think it's a 9241. The other day, dh deleted 5 shows that are under one group (Daily Planet) and instead, all our shows were wiped out. I had many shows that were protected and the PVR didn't prompt for a password. Just gone. Poof. It's not too bad since I'm more into Netflix these days. It was just bizarre.

2012-05-14, 08:28 AM	#4
hugh Member #1 Join Date: Dec 2001 Location: Toronto Posts: 47,492	Can't reverse it. Check your menu for program retention and make sure its set to never delete. __________________ As of January 2012, I am no longer the owner of the Digital Home website. If you have questions about the operation of the site, please contact VSAdmin. For personal inquiries contact me at the Hugh Thompson website.

2012-06-20, 02:26 PM	#6
GilBan Join Date: Dec 2006 Posts: 4	Hard Drive Dying Sounds like your hard drives are about to fail. Same thing happened to me and then all recorded content was deleted and was followed by only being able to view a couple of channels. Bell replaced the reciever at no charge as it was under warranty.

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2012-05-13, 10:31 PM	#2
Alex53 Rookie Join Date: May 2012 Posts: 1	This also happened to me today? Any idea on how to reverse it? Will support from bell support?

2012-05-14, 04:16 AM	#3
TomTireGuy Rookie Join Date: Dec 2011 Posts: 5	Try cycling the power on the PVR. Sometimes a reboot fixes some things. That's a hard reset - power button for 2 seconds - not just the remote power button.

2012-05-17, 07:27 PM	#5
MaxHeadroom Join Date: Aug 2004 Location: Russell, Ontario Posts: 301	This happened to me, too. DW wasn't too pleased. I used the Remote PVR website or the iPad app to delete content after that.