Very Strange Problem On Motorola DCT 2224 - Canadian TV, Computing and Home Theatre Forums

DSgamby · 2012-05-11, 11:43 PM

I get snow on all channels including sound, whether it is connect through composite or via coax from VCR.

However, if I press Guide, the guide is shown with the black background and the snow sounds.

I phoned Shaw. Tech coming tomorrow.

Anyone else had this?

Jetranger · 2012-05-12, 12:15 AM

I think that means you have been converted to DNU and no longer have analog signals. Try connecting your cable directly to your TV and see if there are any analog channels still there. I could be wrong but I was of the impression that the old 2xxx series boxes would not work once DNU was completed. Since the guide comes from a graphics generator in the box itself, that would explain why you can still see it.

If this is the cause of your issue, Shaw should be offering you a DCT700, I believe, to replace the now obsolete 2224 in your case. Do let us know what happens when the Tech comes tomorrow.

DSgamby · 2012-05-12, 12:20 AM

I connected directly from coax from the wall to the TV and it is fine.

Jetranger · 2012-05-12, 12:28 AM

Well then, it's probably a dead tuner in the 2224. If you aren't already a 'Shaw Friend' or Triple Play customer, I would suggest you sign up right away in order to get the 'lifetime warranty'. If you have it already, Shaw will likely offer you a DCT700 as a replacement unless they happen to have an old DCT2xxx kicking around.

DSgamby · 2012-05-12, 12:29 AM

I have been a Shaw Friend from the beginning.

Jetranger · 2012-05-12, 12:35 AM

Good thing. Do let us know what box they offer you as a replacement. Also, just in case the Tech tells you there is nothing he can do, be sure to mention to him and that you understand the 'lifetime warranty' should mean you get some kind of replacement. Let's hope you don't have to tell the Tech how to do his job.

DSgamby · 2012-05-12, 07:33 AM

I woke up this morning to find somethings interesting.

I change the channel to 51 (Space) and I had video and audio. I changed it back to 45 (TFC) and it had snow on it. All digital channels have the One Moment Please message and all analog channels have snow on it.

I will post an update when they come this afternoon and if they switch boxes and what box I get.

DSgamby · 2012-05-12, 02:13 PM

The tech came. He replaced it with the 700. All is working.

It is so tiny compared to the 2224.

Jetranger · 2012-05-12, 03:09 PM

It is, and no clock display, which I really don't like. Oh well, at least you didn't have to pay for anything.

DSgamby · 2012-05-12, 03:16 PM

I don't like the no clock either but the 700 rarely gets used and it was free.

2012-05-11, 11:43 PM	#1
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,932	Very Strange Problem On Motorola DCT 2224 I get snow on all channels including sound, whether it is connect through composite or via coax from VCR. However, if I press Guide, the guide is shown with the black background and the snow sounds. I phoned Shaw. Tech coming tomorrow. Anyone else had this?

2012-05-12, 12:15 AM	#2
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,373	I think that means you have been converted to DNU and no longer have analog signals. Try connecting your cable directly to your TV and see if there are any analog channels still there. I could be wrong but I was of the impression that the old 2xxx series boxes would not work once DNU was completed. Since the guide comes from a graphics generator in the box itself, that would explain why you can still see it. If this is the cause of your issue, Shaw should be offering you a DCT700, I believe, to replace the now obsolete 2224 in your case. Do let us know what happens when the Tech comes tomorrow. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2012-05-12, 12:28 AM	#4
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,373	Well then, it's probably a dead tuner in the 2224. If you aren't already a 'Shaw Friend' or Triple Play customer, I would suggest you sign up right away in order to get the 'lifetime warranty'. If you have it already, Shaw will likely offer you a DCT700 as a replacement unless they happen to have an old DCT2xxx kicking around. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2012-05-12, 12:35 AM	#6
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,373	Good thing. Do let us know what box they offer you as a replacement. Also, just in case the Tech tells you there is nothing he can do, be sure to mention to him and that you understand the 'lifetime warranty' should mean you get some kind of replacement. Let's hope you don't have to tell the Tech how to do his job. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2012-05-12, 03:09 PM	#9
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,373	It is, and no clock display, which I really don't like. Oh well, at least you didn't have to pay for anything. __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

2012-05-12, 12:20 AM	#3
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,932	I connected directly from coax from the wall to the TV and it is fine.

2012-05-12, 12:29 AM	#5
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,932	I have been a Shaw Friend from the beginning.

2012-05-12, 07:33 AM	#7
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,932	I woke up this morning to find somethings interesting. I change the channel to 51 (Space) and I had video and audio. I changed it back to 45 (TFC) and it had snow on it. All digital channels have the One Moment Please message and all analog channels have snow on it. I will post an update when they come this afternoon and if they switch boxes and what box I get.

2012-05-12, 02:13 PM	#8
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,932	The tech came. He replaced it with the 700. All is working. It is so tiny compared to the 2224.

2012-05-12, 03:16 PM	#10
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,932	I don't like the no clock either but the 700 rarely gets used and it was free.

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