New router issues - Canadian TV, Computing and Home Theatre Forums

puckbag · 2012-07-14, 07:21 PM

After struggling with 3 terrible SMC routers supplied by Shaw I decided to go out and buy a new one today. I was recommended a netgear n600. http://www.netgear.com/home/products.../WNDR3700.aspx

Get it home hook it up..follow the instructions..all the lights come on but I can't connect to the internet. I power cycle it, check the connections..still nothing. There is a connection because I can open the configuation screen for the router but I can't get an IP. I did notice that unlike my SMC's routers it doesn't use the cable connection but connects by a normal ethernet cable. Any suggestions ? Thanks

DSgamby · 2012-07-14, 07:24 PM

You do have a modem right?

puckbag · 2012-07-14, 08:37 PM

Yes they Shaw modem then supplied me with.

DSgamby · 2012-07-14, 08:57 PM

Did you unplug the modem for 10 seconds, wait 60 seconds, unplug the router for 19 seconds? Then see if it works. If not, then do a restart on your PC.

puckbag · 2012-07-14, 09:49 PM

I've done all this stuff..power cycles, re boots etc...thats why is has me baffled

JohnnyCanuck · 2012-07-14, 09:50 PM

To work properly you might need to have Shaw patch your SMC modem/router into bridge mode to work as a modem only.

Shaw sends the firmware patch so you just need to ask for it through chat or by phoning tech support.

Your modem would then be connected to Shaw and your Netgear LAN port plugs into one of the LAN ports on the SMC.

timlocke · 2012-07-15, 05:48 AM

Don't know about the SMC "gateway" but Rogers Cisco version you have to plug your router into port 1 only when in bridge mode.

You can't talk to the gateway directly from the PC probably at 192.168.1.1 ?
and set it into bridge mode yourself? (turn off wireless and DHCP when you do so.)

puckbag · 2012-07-15, 12:35 PM

Prepare for long post lol :

My buddy comes over last night and laughs at me after he sees how I tried to hook this situation up.

He now has the SMC in room #1 connected to the Netgear in room #2 . From there the Netgear is connected to an external device wired ( stereo receiver ). Everything is great..wireless signal off the new router if fantastic. I was a few pints deep and in happyville. ON his way out the door he tells me I will want to log on to the router and change the wireless settings ( ie. SSID, Encryption) . I try to log on to the router this morning to make some changes 192.168.1.1 and I get nothing..can't display page. Help please. I've read about this bridge mode thing but I have no idea how to do that and I think it may have somehting to do with this? Thanks once again.

Shaw Champ · 2012-07-15, 02:13 PM

I have a Netgear n900 did you download "netgenie" and update the router's firmware?

puckbag · 2012-07-15, 03:34 PM

To do this would require me to log in to the router correct?

Berty · 2012-07-16, 08:50 AM

Was that 192.168.1.1 a typo? Normal login is 192.168.0.1

puckbag · 2012-07-16, 02:16 PM

The documentation supplied with router says 192.168.1.1 ..I tried .0.1 also and it just goes to the SMC modem. I want to get to the router.

Jetranger · 2012-07-21, 08:17 PM

Are you hardwired to the router because sometimes you need to be for access?

Kritiker · 2012-07-23, 10:58 AM

Hi puckbag:

To have any chance of helping we would need a little more information.

What exactly is your configuration. i.e., incoming cable is connected to what device (modem, router/modem, brand & model) connected by Ethernet cable to what device (router, brand model) connected to what devices (computers, wired/wirelessly, what OS) and from what kind of computer (MacOS/Windows (which version)) are you trying to communicate with the router (which one - SMC or Netgear)?

Also, why have you both the Netgear and the SMC in use? Are you trying to do something like How to set a Wireless Router as an Access Point.

Kritiker · 2012-07-25, 10:57 PM

I guess puckbag solved her/his problem.

2012-07-15, 02:13 PM	#9
Shaw Champ Join Date: May 2010 Location: AB. LG47"LE5500/Toshiba 32E200U /BDC6500/ Shaw Gateway Posts: 824	I have a Netgear n900 did you download "netgenie" and update the router's firmware? __________________ Shaw Employee, Opinions are my own unless otherwise stated.

2012-07-16, 08:50 AM	#11
Berty Join Date: May 2007 Location: Alberta, Canada Posts: 242	Was that 192.168.1.1 a typo? Normal login is 192.168.0.1 __________________ Sony KDL-55HX750, (Shaw Gateway,3 portals) , Sony STR-DN1000, Sony BDP-S590, Logitech Harmony 650

2012-07-21, 08:17 PM	#13
Jetranger Premium Supporter Join Date: Jan 2008 Location: Calgary SonyTVs,ShawGateway&6Portals DCX3400, Pace 770D, 5ShawExpanders:3WD,1Sgt,1iOmga Harmony One Posts: 3,331	Are you hardwired to the router because sometimes you need to be for access? __________________ If you want more then ask for it rather than going hungry. If you want more than I have then you should ask. They're going to park their car over there.

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2012-07-14, 07:21 PM	#1
puckbag Join Date: Dec 2005 Posts: 59	New router issues After struggling with 3 terrible SMC routers supplied by Shaw I decided to go out and buy a new one today. I was recommended a netgear n600. http://www.netgear.com/home/products.../WNDR3700.aspx Get it home hook it up..follow the instructions..all the lights come on but I can't connect to the internet. I power cycle it, check the connections..still nothing. There is a connection because I can open the configuation screen for the router but I can't get an IP. I did notice that unlike my SMC's routers it doesn't use the cable connection but connects by a normal ethernet cable. Any suggestions ? Thanks

2012-07-14, 07:24 PM	#2
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,895	You do have a modem right?

2012-07-14, 08:37 PM	#3
puckbag Join Date: Dec 2005 Posts: 59	Yes they Shaw modem then supplied me with.

2012-07-14, 08:57 PM	#4
DSgamby Veteran Join Date: Feb 2006 Location: Thunder Bay, Ontario Posts: 3,895	Did you unplug the modem for 10 seconds, wait 60 seconds, unplug the router for 19 seconds? Then see if it works. If not, then do a restart on your PC.

2012-07-14, 09:49 PM	#5
puckbag Join Date: Dec 2005 Posts: 59	I've done all this stuff..power cycles, re boots etc...thats why is has me baffled

2012-07-14, 09:50 PM	#6
JohnnyCanuck Moderator Join Date: Feb 2004 Location: Vancouver, BC Posts: 4,645	To work properly you might need to have Shaw patch your SMC modem/router into bridge mode to work as a modem only. Shaw sends the firmware patch so you just need to ask for it through chat or by phoning tech support. Your modem would then be connected to Shaw and your Netgear LAN port plugs into one of the LAN ports on the SMC.

2012-07-15, 05:48 AM	#7
timlocke Join Date: Mar 2007 Location: Guelph Posts: 549	Don't know about the SMC "gateway" but Rogers Cisco version you have to plug your router into port 1 only when in bridge mode. You can't talk to the gateway directly from the PC probably at 192.168.1.1 ? and set it into bridge mode yourself? (turn off wireless and DHCP when you do so.)

2012-07-15, 12:35 PM	#8
puckbag Join Date: Dec 2005 Posts: 59	Prepare for long post lol : My buddy comes over last night and laughs at me after he sees how I tried to hook this situation up. He now has the SMC in room #1 connected to the Netgear in room #2 . From there the Netgear is connected to an external device wired ( stereo receiver ). Everything is great..wireless signal off the new router if fantastic. I was a few pints deep and in happyville. ON his way out the door he tells me I will want to log on to the router and change the wireless settings ( ie. SSID, Encryption) . I try to log on to the router this morning to make some changes 192.168.1.1 and I get nothing..can't display page. Help please. I've read about this bridge mode thing but I have no idea how to do that and I think it may have somehting to do with this? Thanks once again.

2012-07-15, 03:34 PM	#10
puckbag Join Date: Dec 2005 Posts: 59	To do this would require me to log in to the router correct?

2012-07-16, 02:16 PM	#12
puckbag Join Date: Dec 2005 Posts: 59	The documentation supplied with router says 192.168.1.1 ..I tried .0.1 also and it just goes to the SMC modem. I want to get to the router.

2012-07-23, 10:58 AM	#14
Kritiker Join Date: Nov 2008 Location: Winnipeg, MB, Canada Posts: 536	Hi puckbag: To have any chance of helping we would need a little more information. What exactly is your configuration. i.e., incoming cable is connected to what device (modem, router/modem, brand & model) connected by Ethernet cable to what device (router, brand model) connected to what devices (computers, wired/wirelessly, what OS) and from what kind of computer (MacOS/Windows (which version)) are you trying to communicate with the router (which one - SMC or Netgear)? Also, why have you both the Netgear and the SMC in use? Are you trying to do something like How to set a Wireless Router as an Access Point.

2012-07-25, 10:57 PM	#15
Kritiker Join Date: Nov 2008 Location: Winnipeg, MB, Canada Posts: 536	I guess puckbag solved her/his problem.