Hi guys. I'm in a bit of a dilemma right now.
On Wednesday I called Aliant asking if they could give me a better deal. For the past 2 years I was getting a $35 credit on my bill because we had complained about the price at the time.
This time, the most they could do was a $20 credit. I decided that was a joke of an offer and called Rogers to see what they would offer.
Beforehand, I checked out Rogers website and was surprised that they now offer unlimited bundles with speeds that rival Aliant's. I was pleasently surprised at the price with the amount of features (movies, NHL, WWE Network, unlimited North American long distance, 2 free receivers, 3 year guarantee, etc.) for the price. I told Rogers I would call them back, as I needed time to think. In reality, I called Aliant telling them what Rogers had offered me...
Of course, over the phone like this, they think your bluffing. They simply don't believe you. They simply offer you weak credits. This time when I called and told them what Rogers offered, the lady over the phone admitted "Rogers kicked our butts" and offered me an additional $5 credit, for a grand total of a $25 credit.
Forward to Friday and of course who calls? Some guy who is an agent for Bell Aliant. He gives me his personal cell, his work number and his email. He started off by saying they he would offer me cheaper deal than what Roger's was giving me...
This deal included 150/30 with the movies, essentially the best bundle at a decent deal. I then went down the list of features and services Rogers was offering me (250/20, North American long distance, WWE Network, movies, etc.). He said okay, let me see how much it would cost for a speed jump. He told me he'd call me back in 5 minutes. Sure enough, 10 minutes goes by and he calls. The price goes up like $10. He tells me the total price (with taxes) for 6 months (no idea why the first 6 months are cheaper) and the total price (with taxes) for the remainder. I remind him I want the WWE Network. So it once again goes up. I told him I didn't like the $200 price mark.... So he lowered it under the $200 mark and I agreed.
Anyways, I'm a wrestling fan and was excited to hear about Aliant getting the WWE Network on the 25th of March... I got an email yesterday from Aliant explaining that launch of the WWE Network was actually the 31st of March... 2 days AFTER WrestleMania, which as any wrestling fan knows is the biggest event of the year. Turns out, we have to call between the 25th and the 28th in order to get the WWE Network early... Why do we have to do the work? Why not just release the thing on the 25th and get it over with?? Perhaps because they want people who have no clue to purchase the event at the ridiculous price of $60-$70 instead of the subscription price of $11.99 for the WWE Network.
I also learned yesterday that Aliant will not be offering the on demand selection (at this time), just the 24 hour channel. Rogers has on demand and Rogers customers have full access to the entire library of the WWE Network online, like the US residents. For the past year and a month I've had the WWE Network, but have decided to cancel it with it coming to ISPs in Canada. I waited until Aliant has it, but then they come out with a toned down version for the SAME price? This is what has me second guessing staying with Aliant.
Here's what Bell Aliant is offering me:
Premium Movies (TMN, HBO, CraveTV, etc.)
200/30 Internet
WWE Network (Just 24 hour channel)
Province Wide Long Distance
Plus he got rid of $6 rental on our home phone (which we've been paying for many years).
All for $12 more than what Rogers offers me.
Here's what Rogers is offering me:
Premium Movies (TMN, HBO, etc.)
Shomi
250/20 Internet
WWE Network (FULL feature)
NHL GameCenter Live
North American Long Distance
All for $12 less than what Bell Aliant is offering me.
There's a a few things I'd like people's opinions on (if you don't mind). These things are what made me stick with Bell Aliant.. Part of it was the convincing this guy did on the phone... He was so good, I forgot to mention that NHL GameCenter Live was included in the Rogers bundle... He of course knew that, but wouldn't mention that as it would hurt the value of the bundle he was offering me.
1. Internet slowing down at peak times (I think this is true with Cable, but not with their upgraded system. I could be wrong).
2. Customer service.
3. Billing issues (Taking forever to correct).
4. Lack of STB features (Record 2 shows at once - compared to Bell Aliant's 5, advertising on their guide or something along those lines, etc.).
For anyone with the Nextbox 2.0, is it any good? I know that I shouldn't except anything as good as FibreOP 3.0. But is it that bad? When I was on the phone with the Bell Aliant guy, he was telling me about the Nextbox 2.0 and saying how it wasn't any good.. I had previously read that they could do 8 recordings, he said two... I was on the Ontario site of Rogers (... why doesn't Rogers have a popup dialog to change location like Aliant???). If Nextbox 3.0 was in NB, I would have switched no questions asked.
Also, are there contracts? From what I understood they can no longer do contracts, only price guarantees set for so many months, years, etc. And customers no longer have to give 30 day notice to cancel.
Thanks everyone!
On Wednesday I called Aliant asking if they could give me a better deal. For the past 2 years I was getting a $35 credit on my bill because we had complained about the price at the time.
This time, the most they could do was a $20 credit. I decided that was a joke of an offer and called Rogers to see what they would offer.
Beforehand, I checked out Rogers website and was surprised that they now offer unlimited bundles with speeds that rival Aliant's. I was pleasently surprised at the price with the amount of features (movies, NHL, WWE Network, unlimited North American long distance, 2 free receivers, 3 year guarantee, etc.) for the price. I told Rogers I would call them back, as I needed time to think. In reality, I called Aliant telling them what Rogers had offered me...
Of course, over the phone like this, they think your bluffing. They simply don't believe you. They simply offer you weak credits. This time when I called and told them what Rogers offered, the lady over the phone admitted "Rogers kicked our butts" and offered me an additional $5 credit, for a grand total of a $25 credit.
Forward to Friday and of course who calls? Some guy who is an agent for Bell Aliant. He gives me his personal cell, his work number and his email. He started off by saying they he would offer me cheaper deal than what Roger's was giving me...
This deal included 150/30 with the movies, essentially the best bundle at a decent deal. I then went down the list of features and services Rogers was offering me (250/20, North American long distance, WWE Network, movies, etc.). He said okay, let me see how much it would cost for a speed jump. He told me he'd call me back in 5 minutes. Sure enough, 10 minutes goes by and he calls. The price goes up like $10. He tells me the total price (with taxes) for 6 months (no idea why the first 6 months are cheaper) and the total price (with taxes) for the remainder. I remind him I want the WWE Network. So it once again goes up. I told him I didn't like the $200 price mark.... So he lowered it under the $200 mark and I agreed.
Anyways, I'm a wrestling fan and was excited to hear about Aliant getting the WWE Network on the 25th of March... I got an email yesterday from Aliant explaining that launch of the WWE Network was actually the 31st of March... 2 days AFTER WrestleMania, which as any wrestling fan knows is the biggest event of the year. Turns out, we have to call between the 25th and the 28th in order to get the WWE Network early... Why do we have to do the work? Why not just release the thing on the 25th and get it over with?? Perhaps because they want people who have no clue to purchase the event at the ridiculous price of $60-$70 instead of the subscription price of $11.99 for the WWE Network.
I also learned yesterday that Aliant will not be offering the on demand selection (at this time), just the 24 hour channel. Rogers has on demand and Rogers customers have full access to the entire library of the WWE Network online, like the US residents. For the past year and a month I've had the WWE Network, but have decided to cancel it with it coming to ISPs in Canada. I waited until Aliant has it, but then they come out with a toned down version for the SAME price? This is what has me second guessing staying with Aliant.
Here's what Bell Aliant is offering me:
Premium Movies (TMN, HBO, CraveTV, etc.)
200/30 Internet
WWE Network (Just 24 hour channel)
Province Wide Long Distance
Plus he got rid of $6 rental on our home phone (which we've been paying for many years).
All for $12 more than what Rogers offers me.
Here's what Rogers is offering me:
Premium Movies (TMN, HBO, etc.)
Shomi
250/20 Internet
WWE Network (FULL feature)
NHL GameCenter Live
North American Long Distance
All for $12 less than what Bell Aliant is offering me.
There's a a few things I'd like people's opinions on (if you don't mind). These things are what made me stick with Bell Aliant.. Part of it was the convincing this guy did on the phone... He was so good, I forgot to mention that NHL GameCenter Live was included in the Rogers bundle... He of course knew that, but wouldn't mention that as it would hurt the value of the bundle he was offering me.
1. Internet slowing down at peak times (I think this is true with Cable, but not with their upgraded system. I could be wrong).
2. Customer service.
3. Billing issues (Taking forever to correct).
4. Lack of STB features (Record 2 shows at once - compared to Bell Aliant's 5, advertising on their guide or something along those lines, etc.).
For anyone with the Nextbox 2.0, is it any good? I know that I shouldn't except anything as good as FibreOP 3.0. But is it that bad? When I was on the phone with the Bell Aliant guy, he was telling me about the Nextbox 2.0 and saying how it wasn't any good.. I had previously read that they could do 8 recordings, he said two... I was on the Ontario site of Rogers (... why doesn't Rogers have a popup dialog to change location like Aliant???). If Nextbox 3.0 was in NB, I would have switched no questions asked.
Also, are there contracts? From what I understood they can no longer do contracts, only price guarantees set for so many months, years, etc. And customers no longer have to give 30 day notice to cancel.
Thanks everyone!